Word "Hangs Up On Exit"

G

Gerry

Recently, when exiting Word, or Excel, it takes up to 2.5
minutes for the program to close. In the mean time, it
just "Hangs". (This is whether or not I am "Saving"
anything.)
Any ideas?
 
P

Phil Melek[MSFT]

I've seen similar issues to this happening in PowerPoint.

Try unregistering OfficeAV.dll plug-in. This is a Norton antivirus file. Unregistering it won't break anythin.



1. Click Start, point to Find, and then click "Files or Folders".

2. In the Named box, type "officeAV.dll" (without the quotation marks).

3. In the "Look in" box, click the hard disk on which Microsoft Windows
is installed, and then click Find Now.

4. In the list of found files, note the path to the OfficeAV.dll
plug-in.

5. Click Start, and then click Run.

6. In the Open box, type the following line (including the quotation marks), and
then click OK

regsvr32 /u "<path>\officeav.dll" where <path> is the path
you noted in step 4.

7. Click OK when you receive the following message:

DllUnregisterServer in <path>\OfficeAV.dll succeeded.
 
B

Beth Melton

Hi Gerry,

If disabling the "Office Plug-in" option in Norton doesn't resolve the
issue, which btw is known more for causing a delay in opening
documents rather than closing, then you should also check Outlook,
even if you do not use Outlook, and the automatic Journal options
found under Tools/Options.

If Outlook is set to automatically add a Journal entry for your Word
and Excel documents then this would cause the delay you describe when
closing the files.

Note the exact location for the Automatic Journal options depends on
the version of Outlook you are using.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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