Word Hangs

R

Robert Comella

I have installed Windows XP on all my systems here. I am
starting to see a unique problem. Word would take an
incredibly long time to load certain files from the
network. I figured it had somthing to do with network
traffic. Then files started to not open at all. The
user would double click on it and word would hang
forever. To make a long story short I have traced the
probelm to files that are made from templates.
Specifically templates that originated from servers that
are no longer on the network. I have files that won't
open becasue they are looking for a template that was on
a server that has been removed from the network 7 years
ago. A temporary work around is to move the file to a
local machine, unplug the network cable, open the file
(which opens imediately), go to the tools menu, click on
templates and ad ins, and remove the reference to the
template in the document template field. (I think it
replaces the reference with normal.dot), and finally copy
the file back to the server where it was found. This
would be fine if the problem was with only a few files
but I have tnds of thousands of files created that have
references to old templates.

Is this a bug? Is there a fix?
 
T

TF

Robert

I would call it a bug! Go to the Office Support site and there is a patch
that will fix the problem.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

I have installed Windows XP on all my systems here. I am
starting to see a unique problem. Word would take an
incredibly long time to load certain files from the
network. I figured it had somthing to do with network
traffic. Then files started to not open at all. The
user would double click on it and word would hang
forever. To make a long story short I have traced the
probelm to files that are made from templates.
Specifically templates that originated from servers that
are no longer on the network. I have files that won't
open becasue they are looking for a template that was on
a server that has been removed from the network 7 years
ago. A temporary work around is to move the file to a
local machine, unplug the network cable, open the file
(which opens imediately), go to the tools menu, click on
templates and ad ins, and remove the reference to the
template in the document template field. (I think it
replaces the reference with normal.dot), and finally copy
the file back to the server where it was found. This
would be fine if the problem was with only a few files
but I have tnds of thousands of files created that have
references to old templates.

Is this a bug? Is there a fix?
 
B

Beth Melton

Hi Robert,

This isn't really considered a bug, Word it just doing what it was
designed to do - look for the attached template.

There could be a fix available but it depends on the version of Word
you are using. Any hint to what that might be? :)

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
L

lost

Any Idea where exactly the patch is for this. The
support site says I have every update or there is no
updates available for my machine.
 
T

TF

Office Version?

Terry

: Any Idea where exactly the patch is for this. The
: support site says I have every update or there is no
: updates available for my machine.
: >-----Original Message-----
: >Robert
: >
: >I would call it a bug! Go to the Office Support site and
: there is a patch
: >that will fix the problem.
: >
: >--
: >Terry Farrell - Word MVP
: >http://www.mvps.org/word/
: >
: >"Robert Comella" <[email protected]>
: wrote in message
: >: >I have installed Windows XP on all my systems here. I am
: >starting to see a unique problem. Word would take an
: >incredibly long time to load certain files from the
: >network. I figured it had somthing to do with network
: >traffic. Then files started to not open at all. The
: >user would double click on it and word would hang
: >forever. To make a long story short I have traced the
: >probelm to files that are made from templates.
: >Specifically templates that originated from servers that
: >are no longer on the network. I have files that won't
: >open becasue they are looking for a template that was on
: >a server that has been removed from the network 7 years
: >ago. A temporary work around is to move the file to a
: >local machine, unplug the network cable, open the file
: >(which opens imediately), go to the tools menu, click on
: >templates and ad ins, and remove the reference to the
: >template in the document template field. (I think it
: >replaces the reference with normal.dot), and finally copy
: >the file back to the server where it was found. This
: >would be fine if the problem was with only a few files
: >but I have tnds of thousands of files created that have
: >references to old templates.
: >
: >Is this a bug? Is there a fix?
: >
: >
: >.
: >
 
T

TF

Robert

I cannot find it either. It definitely exists because I had it installed at
work. I'm now using O2k3, so I am not sure if I still have it. I will check
tomorrow.

Terry

: XP
:
: >-----Original Message-----
: >Office Version?
: >
: >Terry
: >
: message
: >: >: Any Idea where exactly the patch is for this. The
: >: support site says I have every update or there is no
: >: updates available for my machine.
: >: >-----Original Message-----
: >: >Robert
: >: >
: >: >I would call it a bug! Go to the Office Support site
: and
: >: there is a patch
: >: >that will fix the problem.
: >: >
: >: >--
: >: >Terry Farrell - Word MVP
: >: >http://www.mvps.org/word/
: >: >
: >: >"Robert Comella" <[email protected]>
: >: wrote in message
: >: >: >: >I have installed Windows XP on all my systems here.
: I am
: >: >starting to see a unique problem. Word would take an
: >: >incredibly long time to load certain files from the
: >: >network. I figured it had somthing to do with network
: >: >traffic. Then files started to not open at all. The
: >: >user would double click on it and word would hang
: >: >forever. To make a long story short I have traced the
: >: >probelm to files that are made from templates.
: >: >Specifically templates that originated from servers
: that
: >: >are no longer on the network. I have files that won't
: >: >open becasue they are looking for a template that was
: on
: >: >a server that has been removed from the network 7
: years
: >: >ago. A temporary work around is to move the file to a
: >: >local machine, unplug the network cable, open the file
: >: >(which opens imediately), go to the tools menu, click
: on
: >: >templates and ad ins, and remove the reference to the
: >: >template in the document template field. (I think it
: >: >replaces the reference with normal.dot), and finally
: copy
: >: >the file back to the server where it was found. This
: >: >would be fine if the problem was with only a few files
: >: >but I have tnds of thousands of files created that
: have
: >: >references to old templates.
: >: >
: >: >Is this a bug? Is there a fix?
: >: >
: >: >
: >: >.
: >: >
: >
: >
: >.
: >
 
T

TF

Robert

OK, now it all comes back. The version I had was for testing on a 'real'
system and not available for public download. If you want the fix, see the
following MSKB article: 823372

Regards: Terry

: XP
:
: >-----Original Message-----
: >Office Version?
: >
: >Terry
: >
: message
: >: >: Any Idea where exactly the patch is for this. The
: >: support site says I have every update or there is no
: >: updates available for my machine.
: >: >-----Original Message-----
: >: >Robert
: >: >
: >: >I would call it a bug! Go to the Office Support site
: and
: >: there is a patch
: >: >that will fix the problem.
: >: >
: >: >--
: >: >Terry Farrell - Word MVP
: >: >http://www.mvps.org/word/
: >: >
: >: >"Robert Comella" <[email protected]>
: >: wrote in message
: >: >: >: >I have installed Windows XP on all my systems here.
: I am
: >: >starting to see a unique problem. Word would take an
: >: >incredibly long time to load certain files from the
: >: >network. I figured it had somthing to do with network
: >: >traffic. Then files started to not open at all. The
: >: >user would double click on it and word would hang
: >: >forever. To make a long story short I have traced the
: >: >probelm to files that are made from templates.
: >: >Specifically templates that originated from servers
: that
: >: >are no longer on the network. I have files that won't
: >: >open becasue they are looking for a template that was
: on
: >: >a server that has been removed from the network 7
: years
: >: >ago. A temporary work around is to move the file to a
: >: >local machine, unplug the network cable, open the file
: >: >(which opens imediately), go to the tools menu, click
: on
: >: >templates and ad ins, and remove the reference to the
: >: >template in the document template field. (I think it
: >: >replaces the reference with normal.dot), and finally
: copy
: >: >the file back to the server where it was found. This
: >: >would be fine if the problem was with only a few files
: >: >but I have tnds of thousands of files created that
: have
: >: >references to old templates.
: >: >
: >: >Is this a bug? Is there a fix?
: >: >
: >: >
: >: >.
: >: >
: >
: >
: >.
: >
 
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