Word Help Error Messages

B

Bob Arzt

I just installed Word from Office 2000 on my Windows XP Home desktop.
everything seems fine except when I try to open the help screen. At this
point I get a message "Feature you are trying to use is on a CD ROM . . .."
even though I have already installed help. When I insert the CD Rom I then
get "Error 1919 Error Configuring ODBC data source: MS Access Database ODBC
Error 6; Component not found in registry. I then get the same basic error
message for Dbase, Excel, Visual FoxPro Database and Visual FoxPro Tables.

If I keep clicking ignore or cancel enought times (many) eventually the help
files appear and are fine. But I have to go through this every time I open
the help files.

I'm using a new HP computer (my old one died) and I had no problem with this
program on my old one.

Any help would be much appreciated.
 
R

Raghu Prakash

Hi Bob,

This Error Message is well documented in Microsoft KB article. MS KB
article # 324628.
http://support.microsoft.com/default.aspx?scid=kb;en-us;324628

CAUSE
This issue may occur if the following ODBC registry keys are missing:
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

NOTE: These keys may have been removed if you removed a Corel product from
your computer. These products include any program in the Corel WordPerfect
Office Suite.

RESOLUTION
To resolve this issue, follow these steps to download and install the
latest version of MDAC and update the ODBC jet drivers. This replaces the
registry keys in question.
Download MDAC 2.6 or later, and then redistribute Jet 4.0 Service Pack 3
(SP-3). To download MDAC 2.6 or later and Jet. 40, visit the following
Microsoft Web site:
http://www.microsoft.com/data

Important: Before you install MDAC 2.6 or Jet 4.0, read the release
details. After you read the release details, if you are not sure that these
updates are appropriate for your computer, use the MDAC Component Checker.
This utility scans your system, and then indicates the version of MDAC that
is appropriate for your computer. To obtain this utility, visit the
following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/dataaccess
.asp#CCinfo

In Microsoft Windows Explorer, double-click the Mdac_typ.exe file that you
downloaded in step 1 to start the MDAC Setup.
Restart your computer.
In Windows Explorer, double-click the Jet40SP3_Comp.exe file that you
downloaded in step 1 to start the Jet 4.0 Setup.
Restart your computer.
WORKAROUND
You may be able to work around this issue by clicking Retry several times
when you receive these error messages. However, this workaround may not
work in the long term; you may have problems later if you try to run a
Detect and Repair or a reinstallation.

Please let me know...

Thank you...
Raghu...

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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