> OS X are as well as *what* the "error message" reads?
>
> Regards |:>)
> Bob Jones
> [MVP] Office:Mac
>
> Yes, sure. My computer is a laptop OX 10.6.2 and I have microsoft word 2008 for a MAC. The last updates were on 2/9/10 to the ilife programs and the digital cameral compatibility blah...
The version is 12.1.0.080409> the update level of Office itself -- everything you're referring to is Apple
> product, not Microsoft, and there has been no Microsoft Office 2008 update
> in Feb. That suggests to me that your problem may be the result of not
> keeping Office updated & the error message points to the same cause.
>
If you're able to launch any of the Office apps go to Help> Check for
> Updates & let AutoUpdate catch you up... You might also want to set it to
> run Weekly or at least Monthly from now on.
>
> If you're NOT able to launch any of the Office apps I'd suggest you go to:
>
> HD/Library/Application Support/Microsoft/MAU2.0
>
> where you'll find the Microsoft AutoUpdate.app file itself. Launch it
> directly to have the updates applied. [Alternatively you could go to the
> Mactopia Downloads site & follow the directions there:
>
> http://www.microsoft.com/mac/downloads.mspx
>
> Click the Office 2008 link in the Products column, bottom of the page.]
>
> Once the updates are applied (you may need both 12.2.0 as well as 12.2.3)
> run Apple's Disk Utility - Repair Disk Permissions then restart your Mac
> before attempting to launch any of the Office apps.
>
> If you continue to have a problem reply with complete descriptive details so
> you can be guided further as necessary.
>
> HTH |:>)
> Bob Jones
> [MVP] Office:Mac
>
>
>
> On 2/12/10 4:59 PM, in article [email protected]2ac0,
> "[email protected]" wrote:
>>> >
> > The error message reads that Word has enountered a problem and needs to close.
> > We're sorry for the inconvenience. Then it has the 'more information' 'send'
> > and 'do not send buttons'.
> >
> > I have used the word program since the update session on Feb 9th. I was using
> > it last, before the problem occured, on Feb 10th to investigate the graphics
> > buttons in the word program which I was not familiar with. I believe I got the
> > message before I shut it down for the night, not realizing that it would not
> > open the next time I tried. Thanks in advance. It may be something I can't
> > resolve myself but it is quite debilitating.
>
The version is 12.1.0.080409Although I do appreciate the additional info you still have not indicated
the update level of Office itself -- everything you're referring to is Apple
product, not Microsoft, and there has been no Microsoft Office 2008 update
in Feb. That suggests to me that your problem may be the result of not
keeping Office updated & the error message points to the same cause.
Excel, Powerpoint and Entourage are functioning normally, it is only the word
processing application.
Perhaps I've corrupted it in some way by messing around with the graphics? I
appreciate any ideas. Thanks!
If you're able to launch any of the Office apps go to Help> Check for
Updates & let AutoUpdate catch you up... You might also want to set it to
run Weekly or at least Monthly from now on.
If you're NOT able to launch any of the Office apps I'd suggest you go to:
HD/Library/Application Support/Microsoft/MAU2.0
where you'll find the Microsoft AutoUpdate.app file itself. Launch it
directly to have the updates applied. [Alternatively you could go to the
Mactopia Downloads site & follow the directions there:
http://www.microsoft.com/mac/downloads.mspx
Click the Office 2008 link in the Products column, bottom of the page.]
Once the updates are applied (you may need both 12.2.0 as well as 12.2.3)
run Apple's Disk Utility - Repair Disk Permissions then restart your Mac
before attempting to launch any of the Office apps.
If you continue to have a problem reply with complete descriptive details so
you can be guided further as necessary.
HTH |:>)
Bob Jones
[MVP] Office:Mac
Would you care to let us know what your specific update levels of Office &
OS X are as well as *what* the "error message" reads?
Regards |:>)
Bob Jones
[MVP] Office:Mac
Yes, sure. My computer is a laptop OX 10.6.2 and I have microsoft word 2008
for a MAC. The last updates were on 2/9/10 to the ilife programs and the
digital cameral compatibility blah...
The error message reads that Word has enountered a problem and needs to
close.
We're sorry for the inconvenience. Then it has the 'more information' 'send'
and 'do not send buttons'.
I have used the word program since the update session on Feb 9th. I was
using
it last, before the problem occured, on Feb 10th to investigate the graphics
buttons in the word program which I was not familiar with. I believe I got
the
message before I shut it down for the night, not realizing that it would not
open the next time I tried. Thanks in advance. It may be something I can't
resolve myself but it is quite debilitating.
On 2/11/10 8:19 PM, in article [email protected]2ac0,
"[email protected]" wrote:
Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Word is not
opening. When I try to open any document created in word or when I try to
open
the application at all, I get an error message. I cannot access any of my
files!