Word not responding

[Chuck]

I have an older version of Office XP and Word loads fine, but it freezes up
whenever I try to open a document. I read previous e-mails that security
update 918165 was the problem, so I went to remove this update and it wasn't
there. I also updated my nvidia driver, since they said this may also be a
problem. Any help would be appreciated, since my daughter has a report due
tomorrow.

 

[JoAnn Paules [MVP]]

There was a new patch released earlier this week. Try downloading that.

 

[ANONYMOUS]

Chuck,

Can you check whether the process verclsid.exe is running by:

1) Going into Task Manager (CTRL+ALT+DEL)

If it is, could kill/delete/End it and see if the system has improved.
If it has improved then let us know so that I can give you a permanent
solution.

hth

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015". If you aren't comfortable with editing the Windows
registry yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.
Modifying the registry solves the problem for most people.

On April 25, a revised version of the MS06-015 update was
released. The revised update supposedly interacts better with
the older HP and nVidia software that the April 11 version had
problems with. You can download the revised update from
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx
.. You might try installing the revised update if modifying the
registry doesn't work for you.

Some people may suggest that you uninstall the MS06-015 update,
or rename the c:\windows\system32\verclsid.exe file. Doing
either of these things will leave your computer vulnerable to the
security issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx
, so you should avoid these measures unless the problem persists
after you have tried both the registry modification and the
revised update.

 

[Chuck]

Thank you for the quick response. I didn't try the patch because I edited
the registry per "garfield-n-odie" response. Everything seems to be working
fine now.
Thank you again.

There was a new patch released earlier this week. Try downloading that.

--

JoAnn Paules
MVP Microsoft [Publisher]

I have an older version of Office XP and Word loads fine, but it freezes up
whenever I try to open a document. I read previous e-mails that security
update 918165 was the problem, so I went to remove this update and it
wasn't
there. I also updated my nvidia driver, since they said this may also be
a
problem. Any help would be appreciated, since my daughter has a report
due
tomorrow.

 

[Chuck]

Thank you, everything seems to be working. Although a little scary, editing
the registry did the trick. Thanks again.