Word opening slowly

J

Jon

Word documents (and Excel spreadsheets) are taking 30
seconds to open. Started happening suddenly. In Safe
Mode they open fine. I have experimented with disabling
all Startup Items and none of them seems to be causing
it. I also have disabled virus checking and my firewall,
but the problem remains. All other programs working
fine. Any ideas as to what is causing the problem?
 
D

Darren

If ytou unlug from the netork does Word open normally. I
have done this and it works great. Except I do not have
an answer for why it works. I will post when I find a
resolution
 
T

TF

Jon

Have you disabled the Office Plug-in under Norton Anti Virus.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

Word documents (and Excel spreadsheets) are taking 30
seconds to open. Started happening suddenly. In Safe
Mode they open fine. I have experimented with disabling
all Startup Items and none of them seems to be causing
it. I also have disabled virus checking and my firewall,
but the problem remains. All other programs working
fine. Any ideas as to what is causing the problem?
 
D

DeadZone

I have heard that a new update from Symantec is causing
slower responses from MS Word...update released early AM
on 1/8/04. I've got about 15 companies calling about
this. I'm going to try disabling the Office Plug in at
one place, see what happens
 
G

Guest

I've found at least 4 other systems with the same
problem. All related to the Norton Antivirus plugin.
Still not sure of the exact cause of the problem though.
 
S

steam3801

Disabling the Office plug-in works for us. Keep in mind
this is a workaround which compromises the protection.
Remember to re-enable when fix comes out.
Click to expand...
Not true. Even Symantec admit there is no apparent loss of security or
protection - this is just an extra "value-added" level of protection
(altho the term "value-added" has been tested over the last couple of
days. Same with the email scanning option)

You know it makes sense.
steam3801
 
M

mim

See the reply from Ralph Malph (5 below your inquiry).
It's a Norton AntiVirus issue. As soon as people
downloaded the latest update from NAV, the Word and Excel
problems began.
 
A

Andre Da Costa

Go into options of Norton Antivirus and disable any plug ins for Office.

Andre Da Costa
Jamaica W.I.
 
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