Word output error: pdf & printing


T

tietze

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Hi
I have a problem:
When printing from word there are some lines that gets printed on top of each other. This seems like a bug in Word as this occurs not only when printing on a printer, but also when printing on a pdf.

The last line of the first paragraph overlaps with the first line in the next paragraph. I have no idea what to look for to fix this problem.

When in Word there are no overlapping lines.

I suspect it might have something to with hyphenation, but I think this should not happen.

I cannot send you the Word document as the text is confidential. But I have put up two images of the document. The same happens when printing on a printer.

Hyphenation settings:


Screenshot of page in Word:
Screenshot of printed PDF:

Best Regards,
Jørgen Tietze
 
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C

CyberTaz

Updates [or lack of same] are always the first suspects... Not just for
Office & OS X, but also for your printer. Confirm that Office is at 12.2.4,
OS X is at 10.6.3 & check the printer mfr's site for a driver update. Repair
disk permissions, restart your Mac.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
T

tietze

Everything is up to date - Word reports 12.2.4 (OS 10.6.3 is up to date also with security updates). Printer drivers are updated as part of OS updates (combo updates).

The printer driver seems like a non issue as this happens both while printing and using pdf-output (aka save as pdf or ps etc. in the print dialog).

But the printer driver is either the one for HP LaserJet 4350 or the HP Color LaserJet 4700. Both tested.

Openoffice.org opening and printing the same document works just fine... But it doesn't have the hyphenation option.
 
J

John_McGhie_[MVP]

I'm with Bob: that looks suspiciously like a printer driver problem to me.
The only other thing I would check is the line height on the paragraph. It
should be set to "single". If it is set to "Exactly" you can get these
problems.

All of Word's measurements come from the OS X Printing Subsystem, which gets
them from the printer driver (whether you go to PDF or not, all the
measurements come from the printer driver...)

And both your printer drivers are made by HP (chances are, they both use the
same driver...)

Check with the HP Support site, they're very good...

Cheers


Everything is up to date - Word reports 12.2.4 (OS 10.6.3 is up to date also
with security updates). Printer drivers are updated as part of OS updates
(combo updates).

The printer driver seems like a non issue as this happens both while printing
and using pdf-output (aka save as pdf or ps etc. in the print dialog).

But the printer driver is either the one for HP LaserJet 4350 or the HP Color
LaserJet 4700. Both tested.

Openoffice.org opening and printing the same document works just fine... But
it doesn't have the hyphenation option.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
C

CyberTaz

Hi Jørgen;

Please see the in line responses below:

Everything is up to date - Word reports 12.2.4 (OS 10.6.3 is up to date
also with security updates). Printer drivers are updated as part of OS
updates (combo updates).

Yes, they are... but based on what was made available to Apple in time to be
included when the Combo is released. It wouldn't be the first time a device
mfr missed the cut-off date, not to mention that the OS updates sometimes
break the previous drivers. All I suggested was that you check -- It's
pointless to chase after symptoms only to find [days later] that a patched
driver was posted 'last week', especially if it was released specifically
for the purpose of addressing the isue you're experiencing :)
The printer driver seems like a non issue as this happens both while
printing and using pdf-output (aka save as pdf or ps etc. in the print
dialog).

Except that generation of PDFs is a Print service of the OS. MS only stuck
it into the Save As list of file formats because that was easier than trying
to explain the concept of "printing" a file to disk. It could also be that
you've stumbled upon a new driver bug that hasn't yet been addressed.
But the printer driver is either the one for HP LaserJet 4350 or the HP
Color LaserJet 4700. Both tested.

I'm assuming - based on the caliber of printer - that these are shared on a
network. Has it been confirmed that the drivers have been updated on both
the local Macs as well as on the server?
Openoffice.org opening and printing the same document works just fine...
But it doesn't have the hyphenation option.

It will probably print "fine" from TextEdit, too :) OS X offers a host of
Print Services called for in various combinations by different apps. Just
because printing from one app experiences a problem doesn't mean that the
problem is caused by the app, since the programs don't do the printing. If
you'd reported witnessing the anomaly in Word's Print Preview or Print
Layout View it might be a different story, but you expressly stated that the
error doesn't occur on screen. You may very well be correct that the problem
revolves around the hyphenation, but if it does it's most likely because the
output device isn't handling the hyphenation coding as it should. Since OO
doesn't recognize the hyphenation it can't send the hyphenation instruction
for the printers to trip over.
 
T

tietze

As I understand you all point to the HP printer driver. Please point me to the driver to download.

On HP's site they state that the driver is included with Snow Leopard:

"HP Printing Products - HP Products with Print Drivers Included in Mac OS X 10.6 Snow Leopard"

And no driver or software is directly downloadable. On Apples site I find the latest "driver pack" with HP drivers is this one:

http://support.apple.com/kb/DL907

The driver installed is version "16.1". I deleted all installed printers and installed the above printer pack that included the same printer driver as the one installed before reinstalling printer drivers - 16.1.

As mentioned above the printer is connected to the network. I connect to its IP directly, so there is no intermediary server. I can test later whether this also happens through USB connection.

The error also shows in Quick Preview. I have only seen this "Quick Preview" implementation in Office programs.

Word Quick preview:
http://dl.dropbox.com/u/2910357/billeder/msword/word-quick-preview.png

PDF-Preview:
http://dl.dropbox.com/u/2910357/billeder/msword/print-preview.png

Printer:
http://dl.dropbox.com/u/2910357/billeder/msword/printer.png

Best Regards,
Jørgen.
 
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P

pjonesCET

In Snow Leopard you can actually run the software update and it will download the latest version of the print driver.
 
R

Rob Schneider

The HP driver will be on HP's web site. I'll leave to you to find.
However, they may have a driver there and it may be updated; but it may
not be bug free so this is not a panacea.


--rms

www.rmschneider.com
 
J

John_McGhie_[MVP]

Oh. One of those... That's the only thing I hate about Snow Leopard :)

If you completely REMOVE the printers (both of them) then put them back in,
and THEN run Software Update before printing anything, if there is a new
driver, SNL will go and get it for you.

Hope this helps

As I understand you all point to the HP printer driver. Please point me to the
driver to download.

On HP's site they state that the driver is included with Snow Leopard:

"HP Printing Products - HP Products with Print Drivers Included in Mac OS X
10.6 Snow Leopard"

And no driver or software is directly downloadable. On Apples site I find the
latest "driver pack" with HP drivers is this one:

http://support.apple.com/kb/DL907

The driver installed is version "16.1". I deleted all installed printers and
installed the above printer pack that included the same printer driver as the
one installed before reinstalling printer drivers - 16.1.

As mentioned above the printer is connected to the network. I connect to its
IP directly, so there is no intermediary server. I can test later whether this
also happens through USB connection.

The error also shows in Quick Preview. I have only seen this "Quick Preview"
implementation in Office programs.

Word Quick preview:
http://dl.dropbox.com/u/2910357/billeder/msword/word-quick-preview.png

PDF-Preview:
http://dl.dropbox.com/u/2910357/billeder/msword/print-preview.png

Printer:
http://dl.dropbox.com/u/2910357/billeder/msword/printer.png

Best Regards,
Jørgen.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
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C

CyberTaz

Hi Jørgen;


As I understand you all point to the HP printer driver. Please point me to the
driver to download.

That really isn't what we're saying :) The point that was first made is:

"Updates [or lack of same] are always the first suspects..." which I further
substantiated by replying with "It's pointless to chase after symptoms only
to find [days later] that a patched driver was posted 'last week'..."

Almost all printing issues are driver-related, so if it *is* at fault you
can poke & prod at anything else you want... The best that will happen is
that your efforts will be rewarded with some other unwanted result. If the
issue continues once the most likely suspects have been addressed then it
pays to explore other possible causes.

A decent analogy is if the computer fails to start. It isn't typical to just
crack open the box & start swapping components until you've checked that the
computer is plugged in & that the power source is working.
On HP's site they state that the driver is included with Snow Leopard:

"HP Printing Products - HP Products with Print Drivers Included in Mac OS X
10.6 Snow Leopard"

No argument, but that was covered here as well. Drivers get updated just
like any other software & what you get from Apple is what was available at
the time the OS X update was posted.
And no driver or software is directly downloadable. On Apples site I find the
latest "driver pack" with HP drivers is this one:

http://support.apple.com/kb/DL907

The driver installed is version "16.1". I deleted all installed printers and
installed the above printer pack that included the same printer driver as the
one installed before reinstalling printer drivers - 16.1.

Yes, that's the case with many drivers for OS X, so at least you know that
you do have the most current... But that doesn't completely absolve the
driver. It's still *possible* that the problem does lie with the driver, but
as I wrote before, you may have come across a new bug that hasn't been
encountered/resolved. The drivers were released in Nov. of last year. Both
OS X & Office have been updated since then. It now pays to take the
troubleshooting to the next level, though.
As mentioned above the printer is connected to the network. I connect to its
IP directly, so there is no intermediary server. I can test later whether this
also happens through USB connection.

The results of doing so will provide useful information. Also, if you have
the opportunity to print the document to a different printer altogether -
preferably something other than an HP - to help narrow things more.
The error also shows in Quick Preview. I have only seen this "Quick Preview"
implementation in Office programs.

Word Quick preview:
http://dl.dropbox.com/u/2910357/billeder/msword/word-quick-preview.png

Quick Preview is a feature supplied by OS X. Not all programs use it & those
that do can implement it in different ways. It's basically drawn by Apple's
Preview app based on what the printer says it's going to do with the data it
has been sent.

Lacking a copy of the document, 2 more screen shots might be helpful:

1- Turn on the non-printing characters (¶) for the first, then
2- Type Option+F9 to display field codes as well for the second

Also, see what happens if you copy the affected area, paste to a new blank
document & print that.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 

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