Word & Power Point error messages after install

J

JPPiper

I have a probelm on a Sony Viao notebook - I uninstalled office 2003 to see
fi this problem would correct itself and it will not
All programs open okay however inpower point if you save something then try
to open it or try to open a pp file it comes up and says it cannot open the
file
Gives the error message
Power Point cannot read the file c:\documents and setting\users\filename

Plus when you exit word, it asks to save changes to normal.dot file

Any ideas ?
I have run a registry cleaner, scan disk and defragged
Plus uninstalled three times HELP
 
J

JPPiper

They are using a Norton AntiVurus Corporate Edition 7.61.930 version
I cannot find the place to disable the office plugin
I tried shutting Norton off completely, and unloading it
Problem still exsists

HELP
 
J

JPPiper

They are using a Norton AntiVurus Corporate Edition 7.61.930 version
I cannot find the place to disable the office plugin
I tried shutting Norton off completely, and unloading it
Problem still exsists

HELP
 
G

garfield-n-odie [MVP]

Interesting how your story starts out "I have..." and then changes to
"They are...". Use Windows Explorer to search for a file named
OFFICEAV.DLL on their hard drive (include system and hidden
files/folders in the search options). If you find it, note the folder
where it is located, and use the "regsvr32 /u" method described in
KB329820 to unregister the DLL.
 
G

garfield-n-odie [MVP]

Interesting how your story starts out "I have..." and then changes to
"They are...". Use Windows Explorer to search for a file named
OFFICEAV.DLL on their hard drive (include system and hidden
files/folders in the search options). If you find it, note the folder
where it is located, and use the "regsvr32 /u" method described in
KB329820 to unregister the DLL.
 
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