Word printing with Office 97 problem

[Teriel9]

Whenever I try to print a document from Word in Office 97, I get the
following error message.
Application error
The instruction at 0x7c91339c regerenced memory at 0x00000000, the memory
could not be read.
Clickon OK to terminate the program
Click on Cancel to debug the program.
I have uninstalled and reinstalled the program twice.
I do not have this problem with any other program and I can print the MS
..doc documents with Open Office org
Have Windows XP SP3, Intel 1.8 proc, 512mb HP6300 MF printer
Can anyone help please
Teriel9

 

[Mary Sauer]

You might think about re-installing your printer driver. Your error is
indicative of a corrupt driver. It might help to check with HP to see if there
is an updated driver.

It is always best to completely remove a driver before installing/reinstalling.

How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[Teriel9]

Hi Mary,
Many thanks for your response.
Have tried this but the problem remains but only with MS Word.
I can print from Sage Accounts, Notepad, Webpages, Open Office, copy and
paste in fact everyting I need but still not MS Word.
Regards
Teriel9

 

[Mary Sauer]

You will probably have to ask this in a Windows forum. If you did not completely
remove your printer driver before reinstalling you will still get your error.

 

[Teriel9]

Hi Mary,
Thanks again for your response.
In fact I removed the printer again using RevoUninstaller, a program which
utilises the Application's own unistall facility, then checks both Registry
and Disk for connected files and offers to remove them.
Then I used the process you linked to "Spooler unistall" .
I am delighted to advise that my Word program is now printing correctly.
Thanks again
Teriel9

 

[Mary Sauer]

Hey, that is great. Thanks for posting your success, I appreciate the feedback.