Word program and macros

A

Andy

Can anyone explain the problem this user is having with MS
Word XP. These are the actual complaints below:

1. I went to XXXXXXXX's office and watched her open Word,
then minimize it, go to other applications and then the
Word job would just disappear off the taskbar. Watched it
happen a couple of times. She did have several things
open, but Word should not have dropped off. This does not
happen with any other applications. Does anyone have any
ideas on this???? Would it have anything to do with
her profile.(******* just replaced her desktop, so it is
not the pc.)

2. Macros I build in Word are not available the next day.
I use a lot of macros. They were staying with the other
PC, but with this one, they are not there the next day.
 
B

Beth Melton

Hi Andy,

Believe it or not, it's possible you have encountered a bug/corruption
in the Handwriting Recognition services. Try the following:

- Open your Control Panel
- Open Regional and Language Settings
- Select the Language tab
- Click Details
- Remove Handwriting Recognition

If you are using the Handwriting Recognition service then you can add
it back again and it should no longer cause this issue.

If you find this was indeed the cause could you provide some
additional details for me? We've found the solution but are still
unable to determine the exact scenario for why it occurs and have been
unable to duplicate the issue. Any additional information you can
provide would be great. :)

- What services were installed?
- Is there more than one Language installed?
- What version of Word and what patches have been installed?
- Any other details you think could be helpful.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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