Word shuts down

G

Guest

When I open a blank Word file i get an error message:
Microsoft Word has encountered a problem and needs to
close. We are sorry for the inconvenience. This happens
every time.

Also, when I receive emails from certain senders Outlook
Express will close upon clicking to read the email. When
I reopen the program the same thing happens yet I can
read other emails. These aren't spam messages. I've
lightened up my options but that did not help.

I've run Spybot and it did not find anything.
 
D

Dave

-----Original Message-----
When I open a blank Word file i get an error message:
Microsoft Word has encountered a problem and needs to
close. We are sorry for the inconvenience. This happens
every time.

Also, when I receive emails from certain senders Outlook
Express will close upon clicking to read the email. When
I reopen the program the same thing happens yet I can
read other emails. These aren't spam messages. I've
lightened up my options but that did not help.

I've run Spybot and it did not find anything.
.
Click to expand...

Give this a try:
Click on Start -> Run, type in "winword /a" (without the
quotes) and hit OK or Enter. If Word opens without the
error, then you probably just have some startup item
causing the problem. Give this article a look over (this
solves MANY issues like this in Word):
(For Word 2000)
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;259413
(For Word 2002)
http://support.microsoft.com/default.aspx?scid=kb;en-
us;322743&Product=wd2002

HTH!

Dave
 
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