Word shuts down

L

Linnea

Several of my users are experiencing something very annoying recently. Word
shuts down and wants to send a report when closing some documents. This
behavior is not when closing every documents but only some. The
problem-documents are not special in any way - no macros or anything like
that.
Also other users experience that Word wants to shut down and send a report
although Word is not open at all. Only Outlook is open (and Word is NOT used
for emails.)

These problems have been for some weeks now.

Windows2000 with SP4 and OfficeXP with SP2.

Any ideas?

Regards
Anette
 
L

Linnea

One further information: I went to the Application Eventlog and it seems to
be a ntdll.dll file that gives a conflict. Never heard of such a fellow
before;-))
Does that give you any hint?
I ´ve searched the Technet but found nothing helpful concerning this issue.

Regards
Anette
 
J

Jim

Anette,

I've had the same problem with all Office apps (Word,
Excel, PowerPoint) in Office XP and Office 2003
Enterprise.

The offending DLLs have been GDI.DLL, NTDLL.DLL and
MCO.DLL - they usually report error code 0xC0000005.

I found one KB article that suggested that the problem
came from files loaded at startup and that you can delete
them from the directories. There are a few ways to avoid
loading the file - one of them is to the /a (automation)
switch (winword /a or excel /a). In addition to not
loading the files, it also disables autoloaded macros.

I found that on my machine, I didn't have any files in
the autoloading directories, so the problem was (is) in
some macros. I bumped my macro security settings to very
high and deselected the "trust all installed add-ins and
templates" and now my apps are stable again.

Next step is to narrow down exactly what is happening,
but at least I can get my work done without Word and
Excel crashing every 5 min and trashing my files...

Good luck...
 
A

Anette Linnea

I think that I now have an idea of problem and a suggestion for a
workaround. The cause is updating of HP-printer-drivers on central
print-servers. Many of those printers are big color-network-printers. It is
so strange because no print-actions are made at the time when the problem
occurs. A workaround is to choose another standardprinter - the users are
still able to print to the printer - only it has to be not-standard.

Hope that can help other with similar problems.

Regards
Anette
 
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