Word Start Up Error

R

Rjphoto

I have had a continuing problem with starting Word 2002 on my XP system -
causes the error "Word has encountered a problem and needs to close". It gets
hung up and I have to kill it with Task Manager. The only way I can run it
is from
Office Tools opening up the Word Support Template (uses support.dot vs.
normal.dot) - then it won't crash. I have had techs re-install all Office
software on this PC and still have the same problem. I have tried the
suggestiions on word.mvps.org site "problems opening Word" application error
page but still have crashes on word startup. I am getting by using the
Support Template for now, but would like to solve the problem and use it
normally.
 
T

TF

Well your Techs ain't worth having around. It sounds as though normal.dot is
corrupted (you can reinstall forever and it still won't replace normal.dot).
However, for a full run down on diagnosing the problem, see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. (But don't show
your techs!)



:I have had a continuing problem with starting Word 2002 on my XP system -
: causes the error "Word has encountered a problem and needs to close". It
gets
: hung up and I have to kill it with Task Manager. The only way I can run
it
: is from
: Office Tools opening up the Word Support Template (uses support.dot vs.
: normal.dot) - then it won't crash. I have had techs re-install all Office
: software on this PC and still have the same problem. I have tried the
: suggestiions on word.mvps.org site "problems opening Word" application
error
: page but still have crashes on word startup. I am getting by using the
: Support Template for now, but would like to solve the problem and use it
: normally.
:
:
:
: --
: Rjphoto
 
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