Word stops working

[Charlotte Hinger]

MS Word (Enterprise 2007) was fine until yesterday. Now it stops working.
I've run diagnostics, and repair from the disk. No luck. I can use the
keyboard, but can't select text with a mouse, etc. I get the "Microsoft Word
has stopped working" message, then it searches for a solution, but no luck so
far.

Charlotte Hinger

 

[Terry Farrell]

That's usually the result of a DataKey corruption and seems to occur if Word
was left running when Windows Update runs. You need to run Regedit, navigate
tot he Data key and delete it. Word will automatically create a new key when
it is restarted.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

 

[Charlotte Hinger]

Hi Terry,

For some reason I didn't reply to this, and it worked perfectly. Then
today, I had to find all of this again. Thank you so much

 

[Greg Witt]

MS Word (Enterprise 2007) was fine until yesterday. Now it stops working.
I've run diagnostics, and repair from the disk. No luck. I can use the
keyboard, but can't select text with a mouse, etc. I get the "Microsoft Word
has stopped working" message, then it searches for a solution, but no luck so
far.

Charlotte Hinger

 

[Suzanne S. Barnhill]

1. Close Word.

2. On the Start menu, choose Run and type "regedit," (without the quotation
marks). This will open the Windows Registry, which (if you're not familiar
with it) has folders that are navigated just the same as folders in Windows
Explorer (My Computer).

3. In the HKEY_CURRENT_USER folder, find the Word Data key at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

4. The "key" will be a folder named "Data." Delete it. Word will build a new
key upon startup.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Greg Witt]

Terry -

Thanks for your help...but it didn't work for me. any other thoughts?

Greg Witt

 

[Terry Farrell]

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP