Word using 100% processor time

J

JGreg7

I first noticed that the computer was slowing down
significantly. When opening a long document (144 pages)
the processor usage in the windows task manager goes to
100%, and stays there. I have left the computer overnight
to see if it would finish what it's doing, but it does not.

It is associated with the "winword.exe" file. Is there
anything I can do about this?

The file is text only, with a TOC field, and outline
number format, no graphics, no links to other documents.

Windows 2000 professional, MS Office 2000.

Thank you for any help you could offer
 
J

jguilbeaux

If this is happening in just this one document, you most
likely have corruption somewhere in the document. It is
probably somewhere in a table. This is especially common
if you cut and paste within a table. Can you open the
document at all? If so, open it and then save as a html
file, then open the html file and resave it back as a word
document. Sometimes this gets rid of the corruption, but
you will need to do some reformatting. Another thing to
try is to change your view to normal instead of print
layout. For some reason, that sometimes works as a work
around in a corrupted document.
 
J

JGreg7

It happens to several documents. some are old documents
that never did this before and were not edited.

I tried you suggestions, but they did not work. One thing
however, when it was saving, the CPU usage went down very
low, and only returned to full usage once the saving
activity was over.

I tried this a couple of times, and it seems that whenever
I use a lengthy Word command, the CPU usage diminishes
significantly - exactly the opposite of what I would
expect. ???!!!

Any ideas?
 
C

Charles Kenyon

Shot in the dark...

If you have Norton AV software, disable the "Office Plug-In" in that
software.
 
C

Charles Kenyon

Open Norton AV. Click on the Options button and go to Miscellaneous. There
should be a checkbox for the plug-in. You want it unchecked. (going by my
version of NAV)
 
J

JGreg7

I have the Norton AV corporate edition. It does not seem
to have an "options" menu selection.

In any case, thank you for your help.
 
C

Charles Kenyon

Courtesy of Office MVP Beth Melton:

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

(end of info from Beth Melton)
 
J

JGreg7

The file was not on my computer. An interesting thing
however, the file also does the same thing on another
computer, and several other files do the same thing on my
computer. All computers have NAV.
 
P

P Smith

I have had the same problem with documents that have relatively simple formatting, very few graphics inserted, a TOC, etc. I notice the CPU box turning green, then look at the Task Manager and see the lovely message Word "Not Responding" and find that word is at 32,xxx Kb, using/hogging my memory and the document should not be that big.

The last document which caused the problem was approximately 155 pages, but as I would make minor editing changes, i.e., bolding a word, I would notice an hourglass that would hang in there for an extended period of time, and then would see the page count at the bottom bar rise from 155 pages to over 400+ and climbing, and would hit the escape button. Whenever I would apply formatting, I would notice that not only would I have the formatting applied to that particular word/text, it would be applied to the whole document, and would have to hit the "undo" to eventually get the desired format change

After fighting with various versions of Word (from 2.0 on), I have found there are a few tricks you can try to reduce the size and try to manage the document.

1. Save your document often, and this may help stabilize it. Use Explorer to occasionally check the size of the file and notice if it starts growing substantially, if it does, you will know that it is going to become unstable.

2.You can open a blank document and use Insert-File-<name of your file>, and sometimes this will reduce the size back to a manageable size and stabilize the file until you have, again, made too many edits for Word's memory management system to handle. This may have to be repeated over the course of your working with the document, depending upon how much work you plan to do with the document.

3. Another trick is to save the document as another document. I always have an "X.doc" in my folder, which I use to save my document, work on it a while, then save it back as the name of my document. If you try this, you will notice that the file will shrink substantially.

The file I recently was working on grew from 1433 Kb to 6700+ Kb during editing, then would shrink back down using a combination of these methods. It is sad to have to waste time with these gyrations, but it must be done. Also, ensure that you have "always make backup file" turned on in your Options, that way you are at least protected in case of a crash and will not totally lose your work if Word does go ballistic and lose your work. If you save often, you will have pretty recent coverage and less heartache

Hope this helps you some. I am continually searching for additional help from Microsoft... still...
 
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