WORD WILL NOT LOAD DOCUMENTS

[Martyn_Vaughan]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel I have TODAY upgraded to Office for Mac 2008.
I have attempted to load pre-existing documents. THEY WILL NOT LOAD. the program just hangs with the spinning beach ball. I can "LOAD RECENT" though but not directly!!!!!

 

[JE McGimpsey]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have TODAY upgraded to Office for Mac 2008. <br>
I have attempted to load pre-existing documents. THEY WILL NOT LOAD. the
program just hangs with the spinning beach ball. I can &quot;LOAD
RECENT&quot; though but not directly!!!!!

Did you update to the latest version? Try Help/Check for updates.

 

[CyberTaz]

Hi Martyn;

Have you tried running Disk Utility - Repair Disk Permissions & restarting
the Mac? Is your Leopard OS fully updated [10.5.8]?

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Martyn_Vaughan]

Hi Martyn;

>
> Have you tried running Disk Utility - Repair Disk Permissions &amp; restarting
> the Mac? Is your Leopard OS fully updated [10.5.8]?
>
> HTH |:>)
> Bob Jones
> [MVP] Office:Mac
>

Thanks for that. Unfortunately I have 10.5.8 and i have downloaded latest update. I have also run Repair Permissions. What is really screwy is that they load when I launch them in Finder. Martyn

 

[John McGhie]

Hi Martyn:

Time for the "Scorched Earth" fix:

Whatever it is, if it's caused by Office, this should fix it.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension. It should be in /Users/username/Documents/Microsoft User Data

2) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

3) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

4) User/Library/Preferences/com.Microsoft.Word.plist

5) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Then Repair Permissions with Disk Utility.

7) Repair permissions again, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Cheers

Hi Martyn;

Have you tried running Disk Utility - Repair Disk Permissions & restarting
the Mac? Is your Leopard OS fully updated [10.5.8]?

HTH |:>)
Bob Jones
[MVP] Office:Mac

Thanks for that. Unfortunately I have 10.5.8 and i have downloaded latest
update. I have also run Repair Permissions. What is really screwy is that they
load when I launch them in Finder. Martyn

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Martyn_Vaughan]

Hi guys

Thanks for your help.

It is something to do with a Preference file. Having deleted it things are now OK. Let's hope they stay that way!!

Martyn