Word windows 07 docs let's crash win for mac 2008

[Kruznik]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Hello,

I got a problem with my word docs.
Everytime i would open and change something in my word doc (created on a pc) win for mac crashes.
When? on the moment a insert a frontpage, indexpage.

Who got a sollution for me?

Kind regards

 

[CyberTaz]

It's hard to say since you don't indicate;

Whether Office is fully updated on your Mac,
What your update level of OS X is,
What version of Word was used to create the document,
What file format the document was saved in,
Whether this happens with all documents or just one in particular,
What the nature of the document's content & structure are, or
How the document got from the PC to your Mac.

My best guess is that you may be dealing with a corrupt document, in which
case the suggestions here may help:

http://word.mvps.org/Mac/DocumentCorruption.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Kruznik]

My office is the trial and is fully updated.
I got Snow Leopard as OS.
The creation was made in Word 07 (as a .DOCX) for windows and is transferd to my mac with a USB Stick(NTFS).
Here is the file stored online:
http://users.telenet.be/dieter.liefhooghe/liefhooghe/bvln.docx

 

[John McGhie]

That document contains EMF images.

There are bugs that will crash Mac Word when it tries to display EMF.

The document opens OK in Word 2008 paid-for-version, but the EMF images are
displayed as JPEGs.

Cheers

My office is the trial and is fully updated.
I got Snow Leopard as OS.
The creation was made in Word 07 (as a .DOCX) for windows and is transferd to
my mac with a USB Stick(NTFS).
Here is the file stored online:
http://users.telenet.be/dieter.liefhooghe/liefhooghe/bvln.docx

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Hi John;

It *opens* OK, but did you attempt to make any changes? Even typing just a
few characters causes Word to crash. Have a look deeper into the document &
I think you'll agree that there is an extreme volume of corruption. I don't
think it's the EMFs so much as it is the document construction & the large
number of empty tables & empty paragraphs apparently used for spacing
purposes.

I'm not sure where to begin correcting it ‹ I don't think a Maggie will do
it. Perhaps a binary is in order?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Ah! Right... No, didn't try that.

Yes, the document has corrupt numbering.

Some paragraphs in Normal style have had numbering applied as direct
formatting. Touch one of those paragraphs, and Word goes bang. The Heading
numbering is also corrupt.

A normal Maggie should fix both:

The Maggie:

1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.

This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the TECHWR-L mailing list, who first publicised the
technique.

I also think the EMFs are not helping

Cheers

Hi John;

It *opens* OK, but did you attempt to make any changes? Even typing just a
few characters causes Word to crash. Have a look deeper into the document &
I think you'll agree that there is an extreme volume of corruption. I don't
think it's the EMFs so much as it is the document construction & the large
number of empty tables & empty paragraphs apparently used for spacing
purposes.

I'm not sure where to begin correcting it ‹ I don't think a Maggie will do
it. Perhaps a binary is in order?

Regards |:>)
Bob Jones
[MVP] Office:Mac

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Kruznik]

ok, I try the Maggie.

 

[Kruznik]

I just see, I got 2 other documents who works fine.
The difference? These 2 doesn't have any empty table on it.
I guess there must be something wrong on the tables.

 

[Kruznik]

ok, I try the Maggie.
No result.

 

[John McGhie]

Damn: No, a Maggie won't fid a bad table.

If you know which table it is, delete it, save, and re-open the document.
That should fix it.

If you do not know which table it is, try the following:

1) Find a copy of Word 2007. Open the file with that, make a
single-character change, and save it as a new file name. Word 2007 will
re-write the code in the document and it may fix it.

Otherwise:

Save as RTF

1. Open the document
2. File>Save As... And choose RTF
4. Save the file and close the document
5. Quit Word and re-start it
6. Open the RTF version of the file
7. File>Save as and this time choose ³Word Document²
8. Give the file a different name, so you have the old one to go back to.
9. Check the file for missing bits.

By forcing Word to re-express the file in a different format, you cause it
to discard any code it cannot understand. That fixes the problem, but it
can lead to missing text.

Note: Word may crash when you try this. If the document is really bad, the
export filter may not be able to read it.

In which case, come back and we will talk you through the "binary fix",
which is VERY laborious.

Cheers

No result.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Kruznik]

Just tried al the options that has been described.
Nothing works.
Where can i find the "binary fix"?

Kind regards

 

[John McGhie]

Oh hell... Here we go

Before you start, you need to know that a "Table" is simply a "special case
of paragraph" ‹ a table is "Nested dependant paragraphs".

Now: You have tried a Maggie, and you have tried a "Save to RTF". What
comes next gets very, very laborious and may lose data, so let me just
checkpoint some things for you:

a) You have made SURE that Word 2008 has the 12.2.3 patch applied by going
to Word>About in Word 2008 and checked that the "Latest update applied"
shows 12.2.3?

b) You have checked in Word 2007 to make SURE that "Office Service Pack 2"
has been applied, by going to Help>About in Word 2007? (This issue is
probably actually caused by a bug in Word 2007: once you apply Service Pack
2, then open the file and Save As to a new file name, Word 2007 should fix
the file for you.)

c) you HAVE attempted saving the file to RTF format? That's the only format
that is likely to fix corrupt tables without losing the formatting of the
document.

If you have done all of that, set aside a couple of hours: this is going to
get ugly..

Quick Way:

1) Close the file.
2) From Word, use File>Open
3) Change "Enable" at the top of the dialog to "Recover text from any file"
4) Navigate to the file and click Open.

You will get just the text, no formatting, no graphics, no headers and
footers, no footnotes, no tables ...

If you have a little more time (a LOT more time...!)

Slow Way (This is The Binary Search AKA The Binary Fix)

1) Open the document
2) Press Command + period (.) to stop the repagination.
3) Change the View to "Draft"

If Word crashes when you do this, then you will have to go back and get a
fresh copy of the document.

4) Divide the file in half, and save both halves under new file names. In
Word 2008, make sure you save in the new .docx format. You will never fix
this if you try to use the old format.
5) If there is only one corruption, the bad bit will be in one half
document, the other half document will behave properly.
6) Divide the bad half in half... And again... And again...
7) Keep this up until you have only one paragraph in each half Then
you know which the bad paragraph is.
8) Re-type the bad paragraph into the GOOD document. Do NOT copy any part
of the bad paragraph, or you will copy the problem and you'll have to start
over.

This method will keep everything in the document except the bad
paragraph(s).

I told you it was laborious! But if you have great patience, you will fix
the document this way.

Hope this helps

Just tried al the options that has been described.
Nothing works.
Where can i find the "binary fix"?

Kind regards

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Kruznik]

I tried the last option.
What I see, is that no one of my chapters are corrupt.
Word doesn't crash after changing some caracters.
I think there is something on the indexpage or on the frontpage that I inserted.

 

[Kruznik]

EDIT=> when i put everything together, word crashes again.
It's really weird.
When I checked the chapters alone, nothing happens.

 

[John McGhie]

What kind of document is this?

If it is a "Master Document", that's the reason! Master Documents are
almost certain to corrupt unless you know what you're doing. If that's what
it is, post back and we will tell you how to recover it.

If it is a single long document, do not attempt to use the Microsoft-created
"Cover Pages" or "Table of Contents" in it. The Document Parts are
badly-coded and are likely to cause corruption in any document longer than
about five pages. Just don't use them, there is no way to make them safe.

Construct your front page and table of contents using normal field codes and
everything will be fine. If you do not know how to do this, post back and
we'll tell you how to do it.

Sorry...

EDIT=> when i put everything together, word crashes again.
It's really weird.
When I checked the chapters alone, nothing happens.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]