Word won't open in Windows98

[NetworkTrade]

Hi out there,

Last weekend I made a new year's clean up project into a mess when I deleted
lots of files off my C: of our Win 98 SE machine. I mistakenly thought all
systems files would be located in folders within Windows and therefore mass
deleted any standalone files on the C: drive that was not in a folder.

The result was that the machine would not boot. After some work & help from
this community I managed to reload some missing dll files and now it boots
fine and seems to work fine except that I just found now that Word will not
open. I assume this is related to my prior file deletion activity. As far
as I know Word is the only program that does not open but I don't use Excel
or Powerpoint much so haven't checked those. Primarily we use Outlook
Exchange and the browser - and they seem fine....

We get the 'exception, illegal process' type message and then it
closes...here is the data that is in the details:

WINWORD caused a general protection fault
in module HPFWIN13.DLL at 0016:00008662.
Registers:
EAX=00004fb7 CS=5087 EIP=00008662 EFLGS=00000246
EBX=00000000 SS=51bf ESP=00008964 EBP=00008966
ECX=0000513f DS=4fb7 ESI=000089ba FS=0000
EDX=0000ffff ES=0000 EDI=00008b66 GS=0000
Bytes at CS:EIP:
66 26 ff 77 5e 66 ff 76 0a 9a 5e 33 87 50 1f c9
Stack dump:
89a650af 5127d663 00000000 51bf897a 89ba50af 00000000 00000000 00000000
50af51bf 89a20000 5127d9fa 000001ac 00000000 00000000 00000000 fcdc0000

This is completely over my head. If anyone has a suggestion or can point me
to another community that would be a better place for this type problem it
would be much appreciated.

 

[garfield-n-odie]

HPFWIN13.DLL is probably the printer driver file for your Hewlett
Packard printer. Try deleting the printer from Start | Control
Panel | Printers, and then add the printer again.

 

[Herb Tyson [MVP]]

The logical solution would be simply to reinstall Word from the original CD.
Is that not an option for some reason?

 

[NetworkTrade]

It is an HP pavillion (and there is an HP inkjet printer) so am not sure if
that is a driver for the printer or for something of the pc itself.....but
will try and look up to clarify....thanks for the tip

 

[NetworkTrade]

that's an idea. Would re-install of Windows be separate from all of Office
97?...or will I have to re-install the whole enchilada?

 

[Herb Tyson [MVP]]

If you have Windows working, I would try just reinstalling Office 97. The
later versions of Office have "repair" features. I don't recall if Office 97
does. If it does have an option to repair & replace missing files &
settings, then that's exactly what you want.

 

[Graham Mayor]

The printer will not work without a driver! The software required will be on
a disc supplied with the printer, or you should be able to download it from
HPs support site.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Anne Troy]

Office 97 didn't have a repair feature. However, that error you're providing
sure sounds like a printer error to me. I'd be looking first at making sure
you've got an updated Windows 98 driver for the printer. (Okay, so I did a
Google on it, and found this: http://www.nocrash.com/ncbbs/msgs/2516.shtml )
Good luck!
************
Hope it helps!
Anne Troy
www.OfficeArticles.com