Word

[Word AppCrash]

I have Vista and have had it for about 2 years. I have Office home and it
has been fine. When I try to open a word document, either one that I have
saved or one that has come in thru email, I have issues. I can open the
document but it shows no text. If I go to word / open / I can see the
documents there. I get the following message from Word. I am very basic
user, so simple easy solutions would be great
Thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Terry Farrell]

That's usually because the wrong version of wwlib.dll has been found. Run
all the Windows and Office Updates and it should be sorted.

 

[Word AppCrash]

where is the easiest / best place to go to locate any / all updates I may be
missing for both windows and Office.

Thank you very much for your assistance!

 

[Terry Farrell]

Start | Windows Update.

Terry

where is the easiest / best place to go to locate any / all updates I may
be
missing for both windows and Office.

Thank you very much for your assistance!

 

[Thomas]

So far so good, the regedit does fix the problem, I was able o fix greater
than 10 machines by running a script to remove the Data entry. All is good,
Thanks all for not giving up.

 

[Lea'h]

So far so good, the regedit does fix the problem, I was able o fix greater
than 10 machines by running a script to remove the Data entry. All is good,
Thanks all for not giving up.

 

[Lea''h]

Hy I have the same problem with M. word and I tried to run it but it doesn't
work. Please help me say me from step to step what I need to do. thanks!!

 

[Lea''h]

Hy I have the same problem with microsoft word and I tried to run it but it
doesn't work can you please say me what to do from step to step.
thank you!

 

[Stefan Blom]

What, exactly, doesn't work? In the Start | Run dialog box, type regedit and
press Enter to start the registry editor. Can you then find the Data key?
The "compelete" key name is
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data if you are using
Word 2007 (for Word 2003, change the version number to 11.0).