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[Carl]

When I try to download a label template a error message pos up unable to
download. I have checked internet connection and browser status both are ok.

 

[Stefan Blom]

Are you trying to download via the New dialog box? If so, you may want to
try downloading directly from the Templates section at Office Online
instead. Go to
http://office.microsoft.com/en-us/templates/FX100595491033.aspx?pid=CL100632981033.