Word2003 stops responding

[Rodrigue]

My users have a problem with word2003, it stops responding with no apparent
reason. They will be working fine opening and editing word documents and
after a while the cursor in the word document would freeze and they no longer
able to edit the document. The only way thus far to correct this is to shut
down and restart the application.
Has anybody ever seen this.
Thanks for any help.

 

[Jezebel]

You say 'userS' -- are you seeing this problem on more than one machine? If
so, the problem is something that those machines have in common: such as a
corrupt template, or a network problem with a shared folder, or a dubious
add-in. You'll need to work through the possibilities and eliminate them to
home in on the culprit. Or re-post with more details.

 

[Rodrigue]

Yes, it is occurring on more than one machine. All users including the faulty
ones use the same templates off of a file server. In the meantime I read an
article in the knowledge base and disabled all "autoformat" settings from
these machines and Word still freezes. Also this does not happen everytime,
sometimes it happens after about an hour and 50 letters, sometimes longer and
it can be on a template that ran fine a few times before.

 

[Jezebel]

My guess is the network, but that's only a guess. This is not something that
can be tracked down by remote control.

 

[Rodrigue]

One user has templates on her desktop, which she was using to fill in
information to fax to customers and after seven or eight attempts Word
freezes. All this is local and she was opening the documents by double
clicking on her desktop. I generated an error report for Microsoft. The OS is
XP Pro SP2 and Word 2003.

 

[Rodrigue]

Is there any state to check for, when Word freezes,such as
If (Word.Isenabled) ("Pseudo code")

 

[Rodrigue]

To get around the problem I put in code to open and close Word everytime a
user needs to work on documents, instead of leaving Word open the whole time.
This seems to take care of the sporadic freezing problem.