Work online and offline

[Dellboy]

Hi,

brand new Vista PC (months old) with Office 2007 basic. One exchange server
problem and the Outlook goes off-line. Not normally a problem, except this
time the Work online option is missing from the file menu in Outlook. It was
able to send e-mails but not receive them. Set up a new profile would not
work - Outlook had become so confused it couldn't recognise the change. There
are two issues - Why is the software so flaky and more importantly, how do I
get the work offline/online option back on the file menu? (It's there on
other PCs, just not this one). The offline icon in the taskbar didn't offer
any options nor did the little message on the bottom RH of Outlook saying it
was off-line. Obviously a Vista/Outlook2007 corruption I know.

Thank god for rebooting, that got Outlook to come back up online. There is
no cached mode set (I find that causes probs all of its own and can slow
things down enormously for large pst files).

So, to get to the point, does anyone know how to re-instate the "work
online/offline" option in Outlook?

Sorry to moan so much about Vista, but the more I see it the less I like it.
Wasn't it meant to be better than XP? Seems just as buggy to me. Confession -
SP1 not yet installed on this machine.

 

[Roady [MVP]]

Hard to comment on your Outlook experience under Vista without knowing more
about your configuration. There is a lot of incompatible (mainly outdated)
software out there that can cause erratic behavior.

You can see if resetting your toolbar configuration will bring back the
option. To do this rename outcmd.dat to outcmd.old
See http://www.msoutlook.info/question/19

If that doesn't work, run an Office Diagnostic.

Just curious; what are your issues with Cached Exchange Mode? It has nothing
to do with large pst-file. CEM uses ost-files to cache items but it is
indeed recommended to keep this below 2GB for performance reasons.

 

[Roady [MVP]]

Oh, I just read your name. Sounds like you got yourself a Dell? Then you
probably bought yourself a computer with Outlook issues out of the box and
you need to fix that first.
See http://www.msoutlook.info/question/48

 

[Emily Lin]

Hi ,

When you are not using the Exchange cache mode, "work offline" will not be listed in the File menu. It is a normal situation. Please temp check
the 'use cached exchange mode' option to test the issue.
================
1. Go to the Tools menu > Accounts > double click the Exchange email account to show its setting.
2. Make sure that 'use cached exchange mode' is checked.
3. Click OK.
4. Restart Outlook.
5. Click the File menu. What is the result?

If you encounter Outlook performance issue after enable the cache mode, please go to Microsoft Update site to check and install updates for
Office/Outlook 2007.

For more information about how to troubleshoot Outlook performance issues, refer to the following KB article.

940226 How to troubleshoot performance issues in Outlook 2007
http://support.microsoft.com/default.aspx?scid=kb;EN-US;940226

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[Emily Lin]

Hi,

I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions, please
do not hesitate to let me know. I look forward to your further updates.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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