.xls Report opens rather than Snapshot Report

J

Jack Peyton

I’m using AK2000. The database has seven users and is split into a frontend
and backend. The backend is on a novell server. The frontends are located
on the users pc’s. All of the users have identical frontends and they were
able to E-Mail reports in snapshot format. A few days ago when two of the
users tried to E-Mail snapshot reports the reports were created in .xls
format rather than .snp format. I have had our IT staff reload
snapshotviewer on the two pc’s, however, that did not fix the problem. Has
anyone had any problems like this? Were you able to fix it?
 

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