It isn't clear whether you've actually *installed* the converter. If you
have not yet installed it follow this procedure:
How to Install
To install this download
Print this page if you want to use it as a reference when you are offline.
Quit any applications that are running, including all Office applications,
Microsoft Messenger, and Office Notifications, because they might interfere
with the installation.
Make sure that your computer meets the minimum system requirements.
Click Download, or click the link for the language version that you want.
Follow the instructions on the screen to save the file to your hard disk. If
you are using Safari, the downloaded file is saved to the desktop unless you
specified a different location in the Preferences dialog box of Safari. To
check your preferences, on the Safari menu, click Preferences, and then
click General.
Double-click the file that you downloaded in step 5 to place the Open XML
File Format Converter for Mac 1.0.2 volume on your desktop, and then
double-click the Open XML File Format Converter for Mac 1.0.2 volume to open
it. This step might have been performed for you.
In the Open XML File Format Converter for Mac 1.0.2 volume window,
double-click the Open XML File Format Converter for Mac 1.0.2 application to
start the installation process, and then follow the instructions on the
screen.
If the installation finishes successfully, you can remove the application
installer from your hard disk. To remove the application installer, first
drag the Open XML File Format Converter for Mac 1.0.2 volume to the Trash,
and then drag the file that you downloaded to the Trash.
If you have already installed it but it doesn't run, this is from the
Mactopia Downloads:
If you have trouble installing this download, or using the converter
application after you install it, try the following:
Restart your computer and try installing the download again.
Make sure that the user account you use to authenticate the application
installer is an administrator account. For more information about
administrator accounts, see Mac Help.
If you experience problems opening the converter application after you
install it, make sure that /Library/Application Support/Microsoft/Office
Converter Support is installed on the startup volume. If it is missing, or
if any of the files listed above are missing, try installing the converter
application again.
If you continue to experience problems opening the converter application
after you install it, restart your computer, or try installing the converter
application again.
