J
jsf
Hi folks,
I'm a mac-centric IT director at a NY cultural institution. We have
about 25 macs on the network.. everything generally just works. BTW,
we're an Exchange shop for Mail/Calendaring, etc. I have ONE user
who, twice now, has done something to her Imac (running 10.3.9) wherein
Entoruage (2004) stops working. It won't open.. instead it throws an
error message which, in part, reads: "you do not have write access to
the entourage application folder..."... the error message suggests
reading the Entourage Read Me file for further
instruction/troubleshooting.. The crazy thing:
There is NO Microsoft User Data folder in /[diskname]/Documents.
There *is* a Microsoft User Data folder in
/Users/[problematic_user]/Documents.
In other words, it is exactly where it is supposed to be. I can log in
to the machine as Admin, or create any number of new profiles, fire up
Entourage and it does just what it is supposed to do...
I've spent HOURS sitting at this user's machine trying to solve this
Entourage problem including uninstalling and reinstalling Office2004,
and so on.
No soap. I've gone into the terminal, become root and played with
permissions.. no soap...
My only recourse, both times she's done this, is to create a new
Account on the machine and move the contents of her Documents (but not
her Microsoft User Data dir) to the Documents dir in the new account...
Once we startup Entourage while logged into the new account everything
works. ... until she does whatever it is she's doing to screw things
up again...
I can find NOTHING on Google, here or anywhere else that really gets to
the heart of this strange, mysterious problem.
I'm convinced that this is a PEBCAK (problem exists between chair and
keyboard) issue but of course I can't definitively prove it.
In the meantime, I'm hoping SOMEONE here will have some insight into
what, precisely is going wrong and, more importantly, how to fix it.
I know this is going to happen again.. I don't want to have to create
YET ANOTHER account for this person on the same machine to workaround
this strange Entourage/OSX behaviour.
Thanks!
Joshua
I'm a mac-centric IT director at a NY cultural institution. We have
about 25 macs on the network.. everything generally just works. BTW,
we're an Exchange shop for Mail/Calendaring, etc. I have ONE user
who, twice now, has done something to her Imac (running 10.3.9) wherein
Entoruage (2004) stops working. It won't open.. instead it throws an
error message which, in part, reads: "you do not have write access to
the entourage application folder..."... the error message suggests
reading the Entourage Read Me file for further
instruction/troubleshooting.. The crazy thing:
There is NO Microsoft User Data folder in /[diskname]/Documents.
There *is* a Microsoft User Data folder in
/Users/[problematic_user]/Documents.
In other words, it is exactly where it is supposed to be. I can log in
to the machine as Admin, or create any number of new profiles, fire up
Entourage and it does just what it is supposed to do...
I've spent HOURS sitting at this user's machine trying to solve this
Entourage problem including uninstalling and reinstalling Office2004,
and so on.
No soap. I've gone into the terminal, become root and played with
permissions.. no soap...
My only recourse, both times she's done this, is to create a new
Account on the machine and move the contents of her Documents (but not
her Microsoft User Data dir) to the Documents dir in the new account...
Once we startup Entourage while logged into the new account everything
works. ... until she does whatever it is she's doing to screw things
up again...
I can find NOTHING on Google, here or anywhere else that really gets to
the heart of this strange, mysterious problem.
I'm convinced that this is a PEBCAK (problem exists between chair and
keyboard) issue but of course I can't definitively prove it.
In the meantime, I'm hoping SOMEONE here will have some insight into
what, precisely is going wrong and, more importantly, how to fix it.
I know this is going to happen again.. I don't want to have to create
YET ANOTHER account for this person on the same machine to workaround
this strange Entourage/OSX behaviour.
Thanks!
Joshua