Cannot access any of my POP accounts since 12.2.0 update

[cricker63501]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hi, I just spent two hours with Yahoo chat and about 30 minutes with WildBlue tech rep with no luck. Am wondering if this is related to my 12.2.0 Entourage update last night. I cannot send or receive mail on EITHER of my POP clients now. I check the account and it just sits on "connecting" and never connects. I try to send a test e-mail and it just sits on "connecting" and never connects.

Help!

 

[dannas]

I woke up this morning and my two POP accounts plus my mac email account WERE ALL MISSING. They aren't listed as alternate accounts. EVERYTHING IS GONE. What the heck is going on? Does this crap happen all the time?

 

[Ed Kimball]

I woke up this morning and my two POP accounts plus my mac email account WERE
ALL MISSING. They aren't listed as alternate accounts. EVERYTHING IS GONE.
What the heck is going on? Does this crap happen all the time?

If EVERYTHING is gone then something happened to your Identity Folder.
Usually this is the result of user error: someone deleting or renaming one
(or more) of the following folders inside the Documents folder:
Microsoft User Data > Office 2008 Identities > Main Identity

If that happens, Office will create a new, empty Main Identity, which makes
Entourage behave as if you have never launched it before. See here for more
information:
http://www.entourage.mvps.org/database/index.html#db2

 

[William Smith [MVP]]

Hi, I just spent two hours with Yahoo chat and about 30 minutes with
WildBlue tech rep with no luck. Am wondering if this is related to my
12.2.0 Entourage update last night. I cannot send or receive mail on
EITHER of my POP clients now. I check the account and it just sits on
"connecting" and never connects. I try to send a test e-mail and it
just sits on "connecting" and never connects.

Can you clarify for me what you mean by "POP clients"? A client would be
Entourage or Apple's Mail application. Are you saying the same settings
in both of these applications do not work or are you saying you have two
E-mail accounts that don't work?

If you have tested in both Entourage and Mail then the problem is with
WildBlue or possibly with your home network.

Every time that Entourage is updated, you must also update your E-mail
account password and this is stored in your Keychain. Possibly, you've
entered the password incorrectly. Locate the stored password for your
account in /Applications/Utilities/Keychain Access and delete it. You'll
be prompted to enter it the next time Entourage tries to connect. If
you're not prompted then your server settings are probably incorrect.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[cricker63501]

Hi, Bill.

My Entourage is set up for two e-mail accounts, Yahoo and WildBlue. I have done nothing to any of the settings nor have there been any changes to anything with my WildBlue satellite. Yet I can connect to them with Apple Mail.

The only thing I did since this happened was the same day, I upgraded MS Office for Mac. I updated the password and it is correct, even re-entered it.

I spent two hours on Yahoo help chat and did several things like change ports, reset passwords, change the keychain.

Spent another block of time with WildBlue support with no report of any changes on their service. I can do everything else on the internet, can access my accounts through Apple's mail. It's only Entourage that is the problem.

 

[Diane Ross]

My Entourage is set up for two e-mail accounts, Yahoo and WildBlue. I have
done nothing to any of the settings nor have there been any changes to
anything with my WildBlue satellite. Yet I can connect to them with Apple
Mail.

The only thing I did since this happened was the same day, I upgraded MS
Office for Mac. I updated the password and it is correct, even re-entered it.

Under Entourage in the Menu bar select Switch Identity.

Create a new test Identity

When it open enter your account info and under the Options tab select to
"leave on server"

Now try to connect. Does it work?

If yes, switch back to your main Identity and test. Sometimes this will fix
odd problems.

Still not working? Go to System Preferences --> Create a New User in
Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Do the same thing to test Entourage in the new User. Does this
work?

If not, try monitoring your network to see what is failing.

How to use TCPflow to test Send & Receive:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Let me know what you find.

 

[cricker63501]

I spent the weekend ferreting this out with a Mac-savvy friend of mine. What I discovered is I had a network problem. (I'm wireless in the house). A couple of peripherals are slowing down my connectivity of my wireless network and there must have been something about the upgrade that it needed a little more speed to work. Once I removed the offenders, I could connect. Go figure.

 

[Moose]

What change had to be made to the wireless network ... I'm experience the
send problems and have wireless network as well? Thanks.

 

[cricker63501]

Biggest problem was I have a USB printer and was using a converter box to connect my printer/scanner and a USB label printer via Ethernet to the wireless router. For some reason, removing it sped things up. Now I have to figure out whether I'm better off trying a different converter box or getting a printer with an ethernet port.

 

[Ed Kimball]

Biggest problem was I have a USB printer and was using a converter box to
connect my printer/scanner and a USB label printer via Ethernet to the
wireless router. For some reason, removing it sped things up. Now I have to
figure out whether I'm better off trying a different converter box or getting
a printer with an ethernet port.

Perhaps the converter box only uses 802.11b Wi-Fi. If so, it will slow down
all devices on an 802.11g network. The network only runs as fast as the
slowest device.