Entourage for Mac Error

[Allan Meltzer]

Hello:

I'm a Mac user and have been for about 2 years. I've been using Microsoft
for Mac all that time and upgraded to 2008 about a month ago. Today, all of
a sudden, I can not access my mail and get the message

"Authentication failed because Entourage doesn't support any of the
available authentication methods. Error: -17897."

I've gone over my account settings, spent about 30 minute on the phone with
my provider and nothing. I've tried my Mac Mail and it works but I really
like Entourage.

Can anyone help me?

Thanks

Allan Meltzer
(e-mail address removed)

 

[Diane_Ross_MVP]

Today, all of
a sudden, I can not access my mail and get the message

"Authentication failed because Entourage doesn't support any of the
available authentication methods. Error: -17897."

See if the suggestion listed here help.

<http://www.entourage.mvps.org/error/number.html#error-17897>

It helps to know what type of account when you are reporting errors. (POP,
IMAP, Exchange)

Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.