B
bohlinger
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop
I have a 100% reproducible issue in Entourage 2004 and 2008 in my environment. When writing to an address that does not exist in the domain, the sender receives an error and the message will sit in the Outbox until deleted.
The error is:
==================================
Error
5.1.1 <[email protected]>... User unknown
Explanation
Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.
Account name: "(e-mail address removed)"
Error: -17092
===============================
That alone isn't a big issue if the email is only to that one recipient. However, if a user uses reply all to reply to an email which included the "(e-mail address removed)" as an original recipient, the Entourage client will send to all of the addresses in the TO line prior to that "(e-mail address removed)" but will cease at that address and the email will then sit in the Outbox and never send to the remaining valid recipients.
As for the error itself, the "Explanation" portion does not seem to be accurate. The authentication for the clients is fine and can send to any valid user without an issue.
Does anyone know of a resolution to this, other than telling the users to remove all invalid addresses from their TO line?
If a user using Outlook were to write to that address, they would simply receive an email back from the mail server stating that the account did not exist, but it would not impact their ability to send. Can that kind of setup be reproduced within Entourage?
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop
I have a 100% reproducible issue in Entourage 2004 and 2008 in my environment. When writing to an address that does not exist in the domain, the sender receives an error and the message will sit in the Outbox until deleted.
The error is:
==================================
Error
5.1.1 <[email protected]>... User unknown
Explanation
Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.
Account name: "(e-mail address removed)"
Error: -17092
===============================
That alone isn't a big issue if the email is only to that one recipient. However, if a user uses reply all to reply to an email which included the "(e-mail address removed)" as an original recipient, the Entourage client will send to all of the addresses in the TO line prior to that "(e-mail address removed)" but will cease at that address and the email will then sit in the Outbox and never send to the remaining valid recipients.
As for the error itself, the "Explanation" portion does not seem to be accurate. The authentication for the clients is fine and can send to any valid user without an issue.
Does anyone know of a resolution to this, other than telling the users to remove all invalid addresses from their TO line?
If a user using Outlook were to write to that address, they would simply receive an email back from the mail server stating that the account did not exist, but it would not impact their ability to send. Can that kind of setup be reproduced within Entourage?
To track down this issue, would you mind trying something