illegal operations

[allen jamieson]

when i try to save a microsoft word file i click to put it
into my documents and i get an illegal operation has
occured. so i clicked more details and this is what i got.
this happens all the time.

WINWORD caused an invalid page fault in
module KERNEL32.DLL at 0167:bff9db61.
Registers:
EAX=c00309c4 CS=0167 EIP=bff9db61 EFLGS=00210216
EBX=ffffffff SS=016f ESP=0052fe6c EBP=00530108
ECX=00000000 DS=016f ESI=81654ddc FS=1367
EDX=005302e4 ES=016f EDI=00530270 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

 

[Beth Melton]

Hi Allen,

What version of Word are you using? What patches do you have
installed?

Does the Save As dialog box display? Precisely when does the error
occur? When you click the "Look in" drop down" When you click "My
Documents" in the Places Bar? When you double-click to open the My
Documents folder?

Off-hand without knowing more information if the error occurs when you
click the "Look in" drop down then you may have an invalid FTP site
available. Here is a KB article that contains additional details and
the steps to correct the problem:
http://support.microsoft.com/?kbid=245325

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Guest]

hi

it happened when i click on the my documents folder on the
save as box. but now i have another problem. i cannot open
any microsoft office files by doubleclicking on the work
item, it crashes my computer. i am currently running
microsoft office 2000 professional edition on windows 98SE.

 

[Guest]

im using office 2000 pro on win 98SE, the save as icon box
does display i get the error message when i double click
to open the my documents folder in the save as dialog box.
im also now having more things going wrong with my ms
office. when i click on a document in a folder to open it
makes my p.c freeze and have to use ctrl + ald + del to
close the folder

 

[Beth Melton]

Hi Allen,

Do you happen to have a "My Documents" subfolder in My Documents? If
so then this has been known to cause this error. Try renaming the
subfolder and see if that rectifies the error.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/