Outlook 2007 Crashes error 7001

[ChuckVegas]

This is a brand new PC from HP. We installed Office from the MS website with
the key from our vendor. Setup goes fine. I connect to POP email, and
during the send/receive process, Outlook crashes, offers to restart, but that
just sends it in an endless loop. Event log shows error 7001. I
uninstalled/reinstalled, error remains. It begins the send receive process,
but before it can complete, it crashes. I have another user, same download,
same PC, same email source, no errors.

 

[Roady [MVP]]

Did this brand new HP ship with anti-virus software or did you install it
yourself?
Send/receive issues are often caused by having a virus scanner installed
that integrates with Outlook. Disable/uninstall this integration and try
again.
See http://www.msoutlook.info/question/20

 

[ChuckVegas]

I will try that, but I'm not optimistic. Again, I have an identical unit
with the identical config and it works fine. I'll try it, but keep thinking
of other possibilities.

 

[Kathleen Orland]

The event numbers should have a source related to it in the event viewer.
What does it say?