Word 2008 keeps crashing after a document isopen, a few minutes after typing anything

[soterion]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel For the last two weeks Word 2008 has been freezing after a open my document and start typing. The documents were created in word. I removed the "Normal.dotm" file as some suggested for similar issue. But it does not solve the problem. I reinstalled office with all updates again and nothing. PLEASE HELP! I'm writing a dissertation!

Here is the "problem report for word". I'm sorry but is long.

Date/Time: 2010-05-10 21:20:20 -0500
OS Version: 10.6.3 (Build 10D573)
Architecture: x86_64
Report Version: 6

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.4 (12.2.4)
Build Version: 0
Project Name: (null)
Source Version: 100205
Parent: launchd [78]

PID: 1391
Event: hang
Duration: 3.74s (sampling started after 2 seconds)
Steps: 17 (100ms sampling interval)

Pageins: 0
Pageouts: 0

Process: Microsoft Word [1391]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
UID: 501

Process: AirPort Base Station Agent [102]
Path: /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
UID: 501

Thread 9e6cb7c DispatchQueue 1
  User stack:
    17 ??? (in AirPort Base Station Agent + 5692) [0x10000163c]
      17 NSApplicationMain + 364 (in AppKit) [0x7fff84fbcd7c]
        17 -[NSApplication run] + 395 (in AppKit) [0x7fff84fc405b]
          17 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff84ffe379]
            17 _DPSNextEvent + 708 (in AppKit) [0x7fff84ffea2a]
              17 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff80578798]
                17 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff805788df]
                  17 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff80578ada]
                    17 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff83d418df]
                      17 __CFRunLoopRun + 1698 (in CoreFoundation) [0x7fff83d42452]
                        17 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff82c6775a]
  Kernel stack:
    17 ipc_mqueue_receive_continue + 0 [0x210c23]

Thread 9fdbb7c DispatchQueue 2
  User stack:
    17 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff82c81385]
      17 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff82c814e8]
        17 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff82c81bbe]
          17 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff82c82094]
            17 kevent + 10 (in libSystem.B.dylib) [0x7fff82c804ea]
  Kernel stack:
    17 kevent + 97 [0x46f6f6]

Thread a0577a8
  User stack:
    17 thread_start + 13 (in libSystem.B.dylib) [0x7fff82ca0769]
      17 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff82ca08b6]
        17 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x7fff82cab286]
  Kernel stack:
    17 sleep + 52 [0x486017]

Binary Images:
         0x100000000 - 0x100027fff com.apple.AirPortBaseStationAgent 1.5.5 (155.2) /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
      0x7fff8054a000 - 0x7fff80848fef com.apple.HIToolbox 1.6.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
      0x7fff82c66000 - 0x7fff82e25ff7 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
      0x7fff83cf6000 - 0x7fff83e6bfef com.apple.CoreFoundation 6.6.1 (550.19) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
      0x7fff84fbb000 - 0x7fff859b

 

[John_McGhie_[MVP]]

That's another report of a hang in the AirPort Base Station Agent module.

I have put through a query to Microsoft on that. So far, I have not had a
response: I am not sure what is causing it, or what to do about it.

This issue is in the software modules, not the Normal template.

It might be worth trying a "Remove and Replace". Not that on a Mac,
Re-installing does nothing (nothing happens at all...) unless you first
REMOVE according to the following process:

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Run the Remove Office tool from
</Applications/Microsoft Office 2008/Additional Tools/Remove Office>

3) Find and delete the file Normal.dotm. Unless you have moved it, it
should be in
~/Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

~/Library/Preferences/com.Microsoft.Word.plist

~/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Ensure that your copy of OS X is right up-to-date with the latest patches
issued by Apple. Run Software Update until it finds nothing!

6) Now insert the CD and install Office 2008.

7) Then Repair Permissions with Disk Utility.

8) Now start Font Book and "Resolve Duplicates". Office installs some later
versions of fonts already in place: you must get the duplicates out, or Word
will crash.

9) Then re-install or reapply the 12.2.0 and 12.2.3 and 12.2.4 updates, in
that order.

10) Repair permissions again.

11) Now shut down, wait for the power to go off, then re-start. This fires
the Unix clean-up scripts.

Sorry, but I do not think that will fix the problem, and I do not know what
will...

Cheers

AirPort Base Station Agent

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[soterion]

Thank you! I appreciate the advise. But after trying it step by step MS Word kept hanging. I don't know what to do next.

 

[John_McGhie_[MVP]]

Yeah, I didn't think it would work.

All we can do is wait.

I have a request in to Microsoft on the topic, but it may be weeks before
they respond. Sorry.

Thank you! I appreciate the advise. But after trying it step by step MS Word
kept hanging. I don't know what to do next.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]