Word consistently crashes within less than a minute from opening

S

Stef

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Word crashes as soon as it opens, I don't even have a chance to type or read my documents any longer - word simply freezes and I have to force quit it!

I've had this Mac and Word 2008 for a bit less than 2 months and hadn't had troubles, but today, after a long period editing a document, it crashed and now as soon as I try to open the document I have to work on it on it crashes on me!

I'd appreciate some help. So I will copy the (long) crash report below.

Thanks in advance!

Stef

CRASH REPORT

Date/Time: 2010-05-27 22:43:24 -0300
OS Version: 10.6.3 (Build 10D578)
Architecture: x86_64
Report Version: 6

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.4 (12.2.4)
Build Version: 0
Project Name: (null)
Source Version: 100205
Parent: launchd [80]

PID: 318
Event: hang
Duration: 6.45s (sampling started after 2 seconds)
Steps: 44 (100ms sampling interval)

Pageins: 0
Pageouts: 0

Process: Microsoft Word [318]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
UID: 501

Process: AirPort Base Station Agent [105]
Path: /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
UID: 501

Thread 63247a8 DispatchQueue 1
  User stack:
    44 ??? (in AirPort Base Station Agent + 5692) [0x10000163c]
      44 NSApplicationMain + 364 (in AppKit) [0x7fff87ab9d7c]
        44 -[NSApplication run] + 395 (in AppKit) [0x7fff87ac105b]
          44 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff87afb379]
            44 _DPSNextEvent + 708 (in AppKit) [0x7fff87afba2a]
              44 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff80db6798]
                44 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff80db68df]
                  44 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff80db6ada]
                    44 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff82f888df]
                      44 __CFRunLoopRun + 1698 (in CoreFoundation) [0x7fff82f89452]
                        44 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff8206675a]
  Kernel stack:
    44 ipc_mqueue_receive_continue + 0 [0x210c23]

Thread 50e1b7c DispatchQueue 2
  User stack:
    44 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff82080385]
      44 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff820804e8]
        44 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff82080bbe]
          44 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff82081094]
            44 kevent + 10 (in libSystem.B.dylib) [0x7fff8207f4ea]
  Kernel stack:
    44 kevent + 97 [0x46f6f6]

Thread 665db7c
  User stack:
    44 thread_start + 13 (in libSystem.B.dylib) [0x7fff8209f769]
      44 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff8209f8b6]
        44 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x7fff820aa286]
  Kernel stack:
    44 sleep + 52 [0x486017]

Binary Images:
         0x100000000 - 0x100027fff com.apple.AirPortBaseStationAgent 1.5.5 (155.2) /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
      0x7fff80d88000 - 0x7fff81086fef com.apple.HIToolbox 1.6.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
      0x7fff82065000 - 0x7fff82224ff7 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
      0x7fff82f3d000 - 0x7fff830b2fef com.apple.CoreFoundation 6.6.1 (550.19) /S
 
J

John_McGhie_[MVP]

Hi Stef:

The clue is in "... As soon as I open the document I have to work on..."

The document has a corruption in it.

Create a new document with a new file name, then:

1) Use File>Open from within Word

2) Change "Enable" to "recover text from any file"

3) Get the text out of the bad document and paste it into the new one.

Re-apply the styles to format the text.

Hope this helps


Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Word crashes as
soon as it opens, I don't even have a chance to type or read my documents any
longer - word simply freezes and I have to force quit it!

I've had this Mac and Word 2008 for a bit less than 2 months and hadn't had
troubles, but today, after a long period editing a document, it crashed and
now as soon as I try to open the document I have to work on it on it crashes
on me!

I'd appreciate some help. So I will copy the (long) crash report below.

Thanks in advance!

Stef

CRASH REPORT

Date/Time: 2010-05-27 22:43:24 -0300
OS Version: 10.6.3 (Build 10D578)
Architecture: x86_64
Report Version: 6

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.4 (12.2.4)
Build Version: 0
Project Name: (null)
Source Version: 100205
Parent: launchd [80]

PID: 318
Event: hang
Duration: 6.45s (sampling started after 2 seconds)
Steps: 44 (100ms sampling interval)

Pageins: 0
Pageouts: 0

Process: Microsoft Word [318]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
UID: 501

Process: AirPort Base Station Agent [105]
Path: /System/Library/CoreServices/AirPort Base Station
Agent.app/Contents/MacOS/AirPort Base Station Agent
UID: 501

Thread 63247a8 DispatchQueue 1
User stack:
44 ??? (in AirPort Base Station Agent + 5692) [0x10000163c]
44 NSApplicationMain + 364 (in AppKit) [0x7fff87ab9d7c]
44 -[NSApplication run] + 395 (in AppKit) [0x7fff87ac105b]
44 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
+ 155 (in AppKit) [0x7fff87afb379]
44 _DPSNextEvent + 708 (in AppKit) [0x7fff87afba2a]
44 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox)
[0x7fff80db6798]
44 ReceiveNextEventCommon + 310 (in HIToolbox)
[0x7fff80db68df]
44 RunCurrentEventLoopInMode + 333 (in HIToolbox)
[0x7fff80db6ada]
44 CFRunLoopRunSpecific + 575 (in CoreFoundation)
[0x7fff82f888df]
44 __CFRunLoopRun + 1698 (in CoreFoundation)
[0x7fff82f89452]
44 mach_msg_trap + 10 (in libSystem.B.dylib)
[0x7fff8206675a]
Kernel stack:
44 ipc_mqueue_receive_continue + 0 [0x210c23]

Thread 50e1b7c DispatchQueue 2
User stack:
44 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff82080385]
44 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff820804e8]
44 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib)
[0x7fff82080bbe]
44 _dispatch_queue_invoke + 185 (in libSystem.B.dylib)
[0x7fff82081094]
44 kevent + 10 (in libSystem.B.dylib) [0x7fff8207f4ea]
Kernel stack:
44 kevent + 97 [0x46f6f6]

Thread 665db7c
User stack:
44 thread_start + 13 (in libSystem.B.dylib) [0x7fff8209f769]
44 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff8209f8b6]
44 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x7fff820aa286]
Kernel stack:
44 sleep + 52 [0x486017]

Binary Images:
0x100000000 - 0x100027fff com.apple.AirPortBaseStationAgent
1.5.5 (155.2) /System/Library/CoreServices/AirPort Base Station
Agent.app/Contents/MacOS/AirPort Base Station Agent
0x7fff80d88000 - 0x7fff81086fef com.apple.HIToolbox 1.6.2 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fr
amework/Versions/A/HIToolbox
0x7fff82065000 - 0x7fff82224ff7 libSystem.B.dylib ??? (???)
/usr/lib/libSystem.B.dylib
0x7fff82f3d000 - 0x7fff830b2fef com.apple.CoreFoundation 6.6.1
(550.19) /S
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 

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