2007 setup/ Remove '03 first?

B

Beth Melton

Did you try uninstalling the B2TR patch or did you try uninstalling
B2? Make sure you are uninstalling B2 rather than the patch.

If that's not it then check your error log and see if you can
determine the cause of the failure.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
M

Milhouse Van Houten

I chose "Microsoft Office Professional Plus 2007 (Beta)" from Add/Remove --
I don't think there's a way to uninstall just the patch, since it replaces
the B2 files wholesale.

Forgot about the log, but now that I look at it, the key part seems to be
this section. It's apparently looking for the Beta 2 files in a
"D:\WINDOWS\Installer\$PatchCache$\Managed\30120000-0011-0000-0000-0000000FF1CE"
directory, which isn't there for me. I do still have the B2 CD, so it's too
bad that it can't draw from that. I'm not sure what should go in the
directory, however, to get the uninstall to work.

Catalyst Package Uninstall...
Package: ProWW
Package Code: {30120000-0011-0000-0000-0000000FF1CE}
Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
SETUPEXEINSTALLUILANGUAGE=1033
SETUPINTLDLLDIRECTORY="D:\DOCUME~1\Home\LOCALS~1\Temp\Setup0000044c\"
Cannot locate any local install source for package
{30120000-0011-0000-0000-0000000FF1CE}. Original source will be required for
roll back on uninstall
MSI(INITIALIZE): '(null)'
MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
MSI(INFO): 'This patch package could not be opened. Verify that the patch
package exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
D:\WINDOWS\Installer\193596.msi'
MSI(TERMINATE): '(null)'
Log level changed from: Standard to: Verbose
Error: Failed to configure: ErrorCode: 1635(0x663).
 
M

Milhouse Van Houten

I chose "Microsoft Office Professional Plus 2007 (Beta)" from Add/Remove --
I don't think there's a way to uninstall just the patch, since it replaces
the B2 files wholesale.

Forgot about the log, but now that I look at it, the key part seems to be
this section. It's apparently looking for the Beta 2 files in a
"D:\WINDOWS\Installer\$PatchCache$\Managed\30120000-0011-0000-0000-0000000FF1CE"
directory, which isn't there for me. I do still have the B2 CD, so it's too
bad that it can't draw from that. I'm not sure what should go in the
directory, however, to get the uninstall to work.

Catalyst Package Uninstall...
Package: ProWW
Package Code: {30120000-0011-0000-0000-0000000FF1CE}
Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
SETUPEXEINSTALLUILANGUAGE=1033
SETUPINTLDLLDIRECTORY="D:\DOCUME~1\Home\LOCALS~1\Temp\Setup0000044c\"
Cannot locate any local install source for package
{30120000-0011-0000-0000-0000000FF1CE}. Original source will be required for
roll back on uninstall
MSI(INITIALIZE): '(null)'
MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
MSI(INFO): 'This patch package could not be opened. Verify that the patch
package exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
D:\WINDOWS\Installer\193596.msi'
MSI(TERMINATE): '(null)'
Log level changed from: Standard to: Verbose
Error: Failed to configure: ErrorCode: 1635(0x663).
 
M

Milhouse Van Houten

I chose "Microsoft Office Professional Plus 2007 (Beta)" from Add/Remove --
I don't think there's a way to uninstall just the patch, since it replaces
the B2 files wholesale.

Forgot about the log, but now that I look at it, the key part seems to be
this section. It's apparently looking for the Beta 2 files in a
"D:\WINDOWS\Installer\$PatchCache$\Managed\30120000-0011-0000-0000-0000000FF1CE"
directory, which isn't there for me. I do still have the B2 CD, so it's too
bad that it can't draw from that. I'm not sure what should go in the
directory, however, to get the uninstall to work.

Catalyst Package Uninstall...
Package: ProWW
Package Code: {30120000-0011-0000-0000-0000000FF1CE}
Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
SETUPEXEINSTALLUILANGUAGE=1033
SETUPINTLDLLDIRECTORY="D:\DOCUME~1\Home\LOCALS~1\Temp\Setup0000044c\"
Cannot locate any local install source for package
{30120000-0011-0000-0000-0000000FF1CE}. Original source will be required for
roll back on uninstall
MSI(INITIALIZE): '(null)'
MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
MSI(INFO): 'This patch package could not be opened. Verify that the patch
package exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
D:\WINDOWS\Installer\193596.msi'
MSI(TERMINATE): '(null)'
Log level changed from: Standard to: Verbose
Error: Failed to configure: ErrorCode: 1635(0x663).
 
M

Milhouse Van Houten

I chose "Microsoft Office Professional Plus 2007 (Beta)" from Add/Remove --
I don't think there's a way to uninstall just the patch, since it replaces
the B2 files wholesale.

Forgot about the log, but now that I look at it, the key part seems to be
this section. It's apparently looking for the Beta 2 files in a
"D:\WINDOWS\Installer\$PatchCache$\Managed\30120000-0011-0000-0000-0000000FF1CE"
directory, which isn't there for me. I do still have the B2 CD, so it's too
bad that it can't draw from that. I'm not sure what should go in the
directory, however, to get the uninstall to work.

Catalyst Package Uninstall...
Package: ProWW
Package Code: {30120000-0011-0000-0000-0000000FF1CE}
Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
SETUPEXEINSTALLUILANGUAGE=1033
SETUPINTLDLLDIRECTORY="D:\DOCUME~1\Home\LOCALS~1\Temp\Setup0000044c\"
Cannot locate any local install source for package
{30120000-0011-0000-0000-0000000FF1CE}. Original source will be required for
roll back on uninstall
MSI(INITIALIZE): '(null)'
MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
MSI(INFO): 'This patch package could not be opened. Verify that the patch
package exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
D:\WINDOWS\Installer\193596.msi'
MSI(TERMINATE): '(null)'
Log level changed from: Standard to: Verbose
Error: Failed to configure: ErrorCode: 1635(0x663).
 
M

Milhouse Van Houten

Actually, it may just be '\WINDOWS\Installer\$PatchCache$\Managed' we're
talking about here. It's that, I guess, I need to reconstruct. Anyone with
an idea of how its contents is structured?
 
M

Milhouse Van Houten

Actually, it may just be '\WINDOWS\Installer\$PatchCache$\Managed' we're
talking about here. It's that, I guess, I need to reconstruct. Anyone with
an idea of how its contents is structured?
 
M

Milhouse Van Houten

Actually, it may just be '\WINDOWS\Installer\$PatchCache$\Managed' we're
talking about here. It's that, I guess, I need to reconstruct. Anyone with
an idea of how its contents is structured?
 
M

Milhouse Van Houten

Actually, it may just be '\WINDOWS\Installer\$PatchCache$\Managed' we're
talking about here. It's that, I guess, I need to reconstruct. Anyone with
an idea of how its contents is structured?
 
B

Beth Melton

If I'm not mistaken, if you turn on "Show Updates" then B2TR is listed
separately.

If the installer files are missing then see if Windows Installer
Cleanup utility works for you. Use it to remove only the references to
the Office 2007 beta version. Once that is complete then you'll need
to reinstall the beta to point the Windows Installer to your
installation CD so you can then uninstall Office:
http://support.microsoft.com/?kbid=290301

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

If I'm not mistaken, if you turn on "Show Updates" then B2TR is listed
separately.

If the installer files are missing then see if Windows Installer
Cleanup utility works for you. Use it to remove only the references to
the Office 2007 beta version. Once that is complete then you'll need
to reinstall the beta to point the Windows Installer to your
installation CD so you can then uninstall Office:
http://support.microsoft.com/?kbid=290301

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

If I'm not mistaken, if you turn on "Show Updates" then B2TR is listed
separately.

If the installer files are missing then see if Windows Installer
Cleanup utility works for you. Use it to remove only the references to
the Office 2007 beta version. Once that is complete then you'll need
to reinstall the beta to point the Windows Installer to your
installation CD so you can then uninstall Office:
http://support.microsoft.com/?kbid=290301

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

If I'm not mistaken, if you turn on "Show Updates" then B2TR is listed
separately.

If the installer files are missing then see if Windows Installer
Cleanup utility works for you. Use it to remove only the references to
the Office 2007 beta version. Once that is complete then you'll need
to reinstall the beta to point the Windows Installer to your
installation CD so you can then uninstall Office:
http://support.microsoft.com/?kbid=290301

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

I'm not 100% certain it will work, since I haven't tried it myself,
but all the Windows Installer Cleanup does is zap the installer
entries in the Registry - it doesn't remove any application files.

In your error log it has: "MSI(INFO): 'This patch package could not be
opened" which indicates the issue lies in the Windows Installer
entries. Here's another KB if you want to take a look at it as well:
http://support.microsoft.com/kb/295823

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

I'm not 100% certain it will work, since I haven't tried it myself,
but all the Windows Installer Cleanup does is zap the installer
entries in the Registry - it doesn't remove any application files.

In your error log it has: "MSI(INFO): 'This patch package could not be
opened" which indicates the issue lies in the Windows Installer
entries. Here's another KB if you want to take a look at it as well:
http://support.microsoft.com/kb/295823

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

I'm not 100% certain it will work, since I haven't tried it myself,
but all the Windows Installer Cleanup does is zap the installer
entries in the Registry - it doesn't remove any application files.

In your error log it has: "MSI(INFO): 'This patch package could not be
opened" which indicates the issue lies in the Windows Installer
entries. Here's another KB if you want to take a look at it as well:
http://support.microsoft.com/kb/295823

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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