Bob Buckland just sent me the information he has on all of this.
Thanks Bob! You always seem to be on top of these things.
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
TechTrax eZine:
http://mousetrax.com/techtrax/
MVP FAQ site:
http://mvps.org/
"Milly Staples [MVP - Outlook]"
Have you checked Patrick Schmid's blogs for this error? I seem to
recall that he posted some good info on this.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Beth Melton asked:
| Now I understand why you referenced the KB - I skimmed it and must
| have missed the warning at the end. Sorry about that - all of this
is
| new territory right now.
|
| Actually, I think I picked up on: "Therefore, if you cannot remove
| 2007 Office suites, check the Microsoft Office newsgroups for
| information about how to manually remove 2007 Office suites from the
| computer." and overlooked the warning. (I won't share my thoughts on
| reading the note - but it was definitely a distraction. lol)
|
| Anyway, I suspect it's due to B2TR getting delivered as a patch and
| the Windows Installer would only remove B2 and the B2TR references
| would remain. I'll have to ask around to make sure for future
| reference, though.
|
| Prior to the creation of the Windows Installer Cleanup utility I
| experimented with manually deleing the entries. While it worked I
| wasn't sure it would be that easy! What I wasn't considering were
the
| other references to the GUID in the Registry. So manual removal can
be
| done but all references should be deleted as well - the Windows
| Installer Cleanup utility will remove all of them. So...right now
| that's the only thing I wonder about on removing the references
| manually - that others may have been left behind.
|
| Please post all follow-up questions to the newsgroup. Requests for
| assistance by email can not be acknowledged.
|
| ~~~~~~~~~~~~~~~
| Beth Melton
| Microsoft Office MVP
|
| TechTrax eZine:
http://mousetrax.com/techtrax/
| MVP FAQ site:
http://mvps.org/
|
| || I was leery of of the collateral damage of using the Cleanup
utility,
|| particularly with the warning in the Readme ("NOTE: The Windows
|| Installer Clean Up Utility should not be used to remove the 2007
|| Microsoft Office System installation information), so I tried some
|| last-ditch efforts before resorting to it (my first-ditch efforts
are
|| too numerous to mention).
||
|| I noticed that even right-clicking one of the individual MSIs and
|| clicking Uninstall yielded the same "patch package could not be
|| opened...", so that wasn't an option, either.
||
|| Then I found this post:
||
http://groups.google.com/group/micr...f9db3?lnk=st&q=&rnum=2&hl=en#f23fa4fcd93f9db3
||
|| The key part of it was this:
|| 1) you might want to try deleting the key:
|| HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{product
guid
|| for office 2000}\Patches
||
|| I tested it on the two OneNote instances first to see if it had any
|| effect (OneNote was a separate install), and remarkably, deleting
|| the two 'Patches' branches for OneNote allowed the uninstall to
|| actually get off the ground and work.
||
|| I then did the same for the 10 (or so) remaining 'Patches' entries
|| for the rest of Office, then ran the main uninstall, and that
|| worked, too.
||
|| Remarkable. This may have been much the same thing the Cleanup
|| utility would have done, but at least this way I knew what was
|| happening. There was a little bit of mop-up work to do afterwards,
|| but nothing that significant.
||
|| I truly hope that MS doesn't try one of these massive "Refresh"
|| patches with the next beta, as they've done with the betas for 2003
|| and 2007 (at least). When it works it works, when it doesn't it's a
|| spectacular mess. They should just release a fresh build (as they
|| supplied the press: they could install B2TR fresh), not a patch.
||
|| Thanks
||
|| ||| I'm not 100% certain it will work, since I haven't tried it
myself,
||| but all the Windows Installer Cleanup does is zap the installer
||| entries in the Registry - it doesn't remove any application files.
|||
||| In your error log it has: "MSI(INFO): 'This patch package could
not
||| be opened" which indicates the issue lies in the Windows Installer
||| entries. Here's another KB if you want to take a look at it as
||| well:
|||
http://support.microsoft.com/kb/295823
|||
||| Please post all follow-up questions to the newsgroup. Requests for
||| assistance by email can not be acknowledged.
|||
||| ~~~~~~~~~~~~~~~
||| Beth Melton
||| Microsoft Office MVP
|||
||| TechTrax eZine:
http://mousetrax.com/techtrax/
||| MVP FAQ site:
http://mvps.org/
|||
||| |||| Is that good to use with Office 2007?
||||
http://support.microsoft.com/default.aspx/kb/923718/en-us
||||
|||| ||||| If I'm not mistaken, if you turn on "Show Updates" then B2TR is
||||| listed separately.
|||||
||||| If the installer files are missing then see if Windows Installer
||||| Cleanup utility works for you. Use it to remove only the
||||| references to the Office 2007 beta version. Once that is
complete
||||| then you'll need to reinstall the beta to point the Windows
||||| Installer to your installation CD so you can then uninstall
||||| Office:
|||||
http://support.microsoft.com/?kbid=290301
|||||
||||| Please post all follow-up questions to the newsgroup. Requests
||||| for assistance by email can not be acknowledged.
|||||
||||| ~~~~~~~~~~~~~~~
||||| Beth Melton
||||| Microsoft Office MVP
|||||
||||| TechTrax eZine:
http://mousetrax.com/techtrax/
||||| MVP FAQ site:
http://mvps.org/
|||||
||||| |||||| I chose "Microsoft Office Professional Plus 2007 (Beta)" from
|||||| Add/Remove -- I don't think there's a way to uninstall just
the
|||||| patch, since it replaces the B2 files wholesale.
||||||
|||||| Forgot about the log, but now that I look at it, the key part
|||||| seems to be this section. It's apparently looking for the Beta
2
|||||| files in a
||||||
"D:\WINDOWS\Installer\$PatchCache$\Managed\30120000-0011-0000-0000-0000000FF1CE"
|||||| directory, which isn't there for me. I do still have the B2 CD,
|||||| so it's too bad that it can't draw from that. I'm not sure what
|||||| should go in the directory, however, to get the uninstall to
|||||| work.
||||||
|||||| Catalyst Package Uninstall...
|||||| Package: ProWW
|||||| Package Code: {30120000-0011-0000-0000-0000000FF1CE}
|||||| Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
|||||| SETUPEXEINSTALLUILANGUAGE=1033
||||||
SETUPINTLDLLDIRECTORY="D:\DOCUME~1\Home\LOCALS~1\Temp\Setup0000044c\"
|||||| Cannot locate any local install source for package
|||||| {30120000-0011-0000-0000-0000000FF1CE}. Original source will be
|||||| required for roll back on uninstall
|||||| MSI(INITIALIZE): '(null)'
|||||| MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
|||||| MSI(INFO): 'This patch package could not be opened. Verify
that
|||||| the patch package exists and that you can access it, or contact
|||||| the application vendor to verify that this is a valid Windows
|||||| Installer patch package.
|||||| D:\WINDOWS\Installer\193596.msi'
|||||| MSI(TERMINATE): '(null)'
|||||| Log level changed from: Standard to: Verbose
|||||| Error: Failed to configure: ErrorCode: 1635(0x663).
||||||
|||||| ||||||| Did you try uninstalling the B2TR patch or did you try
||||||| uninstalling B2? Make sure you are uninstalling B2 rather than
||||||| the patch.
|||||||
||||||| If that's not it then check your error log and see if you can
||||||| determine the cause of the failure.
|||||||
||||||| Please post all follow-up questions to the newsgroup. Requests
||||||| for assistance by email can not be acknowledged.
|||||||
||||||| ~~~~~~~~~~~~~~~
||||||| Beth Melton
||||||| Microsoft Office MVP
|||||||
||||||| TechTrax eZine:
http://mousetrax.com/techtrax/
||||||| MVP FAQ site:
http://mvps.org/
|||||||
||||||| |||||||| Any advice on what to do if Office 2007 B2TR uninstall fails?
|||||||| About a minute after starting, it just quits and says that
the
|||||||| uninstall was not completed.
||||||||
|||||||| I have quite a tidy XP SP2 system, my Temp directory is
clear,
|||||||| and I've just rebooted as well.
||||||||
|||||||| What's the next step?
||||||||
|||||||| message ||||||||| No. You need to remove all Office 2007 beta versions before
||||||||| installing 2007 RTM.
