404 error message in Office Help Dialog pane

[Javier]

Steps:
1. Boot MS Word <or any product in office suite>
2. Click on the F1 keyboard key
3. Type in a search term. ie. Formatting
4. Click on any of the search results.
5. Observe on the right pane

Results:
404 error message displays

Expected:
No error message to display

NOTES:
This occurs in both 2003 & XP version of Microsoft Office

 

[Mary]

Connect to the Internet. Office help is on the Internet at Office Online.

 

[Javier]

Mary:
Thanks for the post, but I'm not trying to access the Office Online version
of help. But merely do a normal/standard F1 search in MS Word.

The chm files are installed locally. So, I believe that I should be able to
access help topics locally not throuh the web.

Your thoughts.

Thank you.

 

[Irene]

Hi Javier,

More specifically, this has occurred since the last set of Windows updates
came through. There may have been a change that took place, we believe,
through the VBA components; however, we cannot pinpoint the problem. This
particular incident may be due to us running Office as a workstation with
the files located on the server.

Irene

 

[Mary]

Would a Detect and Repair help? How about changing the Search box to "Offline
Help" since the default is MS Online?

 

[Javier]

mary:
The detect & repair, as well as Control Panel | MS Office | Add/Remove
Feature| then install the help locally did work for a local install of
Office. But this is a lab environment and the Office install is server based.