Activities Not Showing - 2007

[Russ Valentine [MVP-Outlook]]

Just start by seeing if your Outlook Address Book view is working as it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for your
patience Russ. Rob I.E. would i see if the adress book is right.

Outlook creates links using it MAPI protocols some of which are included
in
the Outlook Address Book Service. So if activities are not appearing that
you think should, the Outlook Address Book Service is one of the first
things to check. That's assuming of course, that you installed Outlook
clean
and actually created a new Outlook profile and data store from scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message

Oulook is my default mail client. As far as transports i guess I need
to
educate myself more. I have no idea what a transport is. I'm still a
little
lost as to how my E-mail configuration would affect a meeting being
linked
to
a contact. I'm not invieting them via E-mail im just attaching the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem you are
having
most often arises when Outlook's transports are not installed and
configured
properly. Hence my question which still awaits your answer. You also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
message
Soory russ you are not understanding the problem. at the bottom of
an
appointment there is a box marked "contact" any contact I put in
that
box,
used to show up under history or activities in all other versions of
outlook.
judging by the number of posts, I am not wrong here, this fuction
does
not
work properly in outlook 2007. these entries do not always show up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in this
new
installation.
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ swithed was the wrong term.. Installed oulook 2007
"clean"
created
contacts now when I look in there activities appointments that
were
linked
to
them don't always show up I.E. opened up a contact looked in
activities
and
appoinment was there, looked up another contact, went back to the
first,
information gone. Most of the time appoinments that have been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how you
did
so
clearly and accurately. It is the likely source of your problem
since
there
is no way to "switch from an earlier version" with Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
in
message
There was no migrated data.. unless i dont understand the
term...
contact
was
created in oulook 2007. make an appointment and at the bottom
link
it
to a
contact. when I go to that contacts activities the appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you migrated your
data
incorrectly, you must tell us how you did it. As it is, you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
I have the same problem yet the contacts were created in
oulook
2007.
this
is
a problem I have run into since switching from an earlier
version...
the
activities tab is not consistant activities do not show up
always
reguardless
of ho wthey were created i.e. old versions migrated or
originals
in
2007

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you
attempt
one
you
must
create a new Outlook Profile from scratch and migrate your
data
to
it
correctly.
The file you need to migrate is your Personal Folders file
(*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup
or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is
outdated
and
no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's
default
location
to
connect it to your profile. Doing so only corrupts your
profile.
Copy
it
anywhere BUT the default location and open it within your
Outlook
profile.
2. Ignore any advice that tells you to use export or
import
to
transfer
Outlook data. That has never been sound advice, but the
process
has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
message
I see several other messages on this - but no answers. I
upgraded
from
2003
to 2007. The upgrade took care of the data migration -
when
2007
opened,
all
my 2003 data was there. So I assume the 2007 version
simply
used
my
existing
pst file. However, my problem is that linked activities
do
not
show
consistantly in the Activities tab of the contact. I
can
open
a
contact,
and
there all there - close and re-open the same contact and
none
are
displayed!

 

[noelma]

Hi Russ!
I am about to create a new profile - but want to get it right first time as
my Outlook is business critical!
I have all the instructions for backing up and re-locating the .pst file, etc.
My question - In the Outlook File there are other files in addition to
outlook.pst.
(outlook.nst, archive.pst, backup.pst, extend.dat, outlook.sharing.xml.obi,
outlook.xml.kfl) - Do I copy ALL files and rename old ones, or will the new
Outlook Profile create new versions?

Instructions on how to create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Instructions on how to migrate data to the new profile already posted.

--
Russ Valentine
[MVP-Outlook]

Hi Russ! Away for Easter so just read your response.
Wow! And I thought I was following MS instructions to the letter!
Ok - I am where I am. I understand how to make a backup of the pst file,
and to re-locate it to a more appropriate folder. How do I create a "new
profile"?
Do I have to un-install and re-install Outlook, then point it at the
backed
up pst?
N.

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you attempt one you must
create a new Outlook Profile from scratch and migrate your data to it
correctly.
The file you need to migrate is your Personal Folders file (*.pst) It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is outdated and no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's default location
to
connect it to your profile. Doing so only corrupts your profile. Copy it
anywhere BUT the default location and open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to transfer
Outlook data. That has never been sound advice, but the process has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
I see several other messages on this - but no answers. I upgraded from
2003
to 2007. The upgrade took care of the data migration - when 2007
opened,
all
my 2003 data was there. So I assume the 2007 version simply used my
existing
pst file. However, my problem is that linked activities do not show
consistantly in the Activities tab of the contact. I can open a
contact,
and
there all there - close and re-open the same contact and none are
displayed!

 

[Russ Valentine [MVP-Outlook]]

Let the new profile create the other files. Obviously your archive.pst
should be kept, but there is no need to relocate it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ!
I am about to create a new profile - but want to get it right first time
as
my Outlook is business critical!
I have all the instructions for backing up and re-locating the .pst file,
etc.
My question - In the Outlook File there are other files in addition to
outlook.pst.
(outlook.nst, archive.pst, backup.pst, extend.dat,
outlook.sharing.xml.obi,
outlook.xml.kfl) - Do I copy ALL files and rename old ones, or will the
new
Outlook Profile create new versions?

Instructions on how to create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Instructions on how to migrate data to the new profile already posted.

--
Russ Valentine
[MVP-Outlook]

Hi Russ! Away for Easter so just read your response.
Wow! And I thought I was following MS instructions to the letter!
Ok - I am where I am. I understand how to make a backup of the pst
file,
and to re-locate it to a more appropriate folder. How do I create a
"new
profile"?
Do I have to un-install and re-install Outlook, then point it at the
backed
up pst?
N.

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you attempt one you
must
create a new Outlook Profile from scratch and migrate your data to it
correctly.
The file you need to migrate is your Personal Folders file (*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is outdated and no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's default
location
to
connect it to your profile. Doing so only corrupts your profile. Copy
it
anywhere BUT the default location and open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to
transfer
Outlook data. That has never been sound advice, but the process has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
I see several other messages on this - but no answers. I upgraded
from
2003
to 2007. The upgrade took care of the data migration - when 2007
opened,
all
my 2003 data was there. So I assume the 2007 version simply used my
existing
pst file. However, my problem is that linked activities do not show
consistantly in the Activities tab of the contact. I can open a
contact,
and
there all there - close and re-open the same contact and none are
displayed!

 

[activetrouble]

well we have started to narrow the problem down. This problem DOES NOT HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address book is
configured properly. the problem is not a question of migrated data this
problem happens on a clean install that does not require any migration.
reading other posts shows that many people, some with alot of experience with
outlook are having this problem. if anyone has come up with a solution it
would be greatly appreciated.

Just start by seeing if your Outlook Address Book view is working as it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for your
patience Russ. Rob I.E. would i see if the adress book is right.

Outlook creates links using it MAPI protocols some of which are included
in
the Outlook Address Book Service. So if activities are not appearing that
you think should, the Outlook Address Book Service is one of the first
things to check. That's assuming of course, that you installed Outlook
clean
and actually created a new Outlook profile and data store from scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message
Oulook is my default mail client. As far as transports i guess I need
to
educate myself more. I have no idea what a transport is. I'm still a
little
lost as to how my E-mail configuration would affect a meeting being
linked
to
a contact. I'm not invieting them via E-mail im just attaching the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem you are
having
most often arises when Outlook's transports are not installed and
configured
properly. Hence my question which still awaits your answer. You also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
message
Soory russ you are not understanding the problem. at the bottom of
an
appointment there is a box marked "contact" any contact I put in
that
box,
used to show up under history or activities in all other versions of
outlook.
judging by the number of posts, I am not wrong here, this fuction
does
not
work properly in outlook 2007. these entries do not always show up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in this
new
installation.
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ swithed was the wrong term.. Installed oulook 2007
"clean"
created
contacts now when I look in there activities appointments that
were
linked
to
them don't always show up I.E. opened up a contact looked in
activities
and
appoinment was there, looked up another contact, went back to the
first,
information gone. Most of the time appoinments that have been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how you
did
so
clearly and accurately. It is the likely source of your problem
since
there
is no way to "switch from an earlier version" with Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
in
message
There was no migrated data.. unless i dont understand the
term...
contact
was
created in oulook 2007. make an appointment and at the bottom
link
it
to a
contact. when I go to that contacts activities the appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you migrated your
data
incorrectly, you must tell us how you did it. As it is, you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
I have the same problem yet the contacts were created in
oulook
2007.
this
is
a problem I have run into since switching from an earlier
version...
the
activities tab is not consistant activities do not show up
always
reguardless
of ho wthey were created i.e. old versions migrated or
originals
in
2007

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you
attempt
one
you
must
create a new Outlook Profile from scratch and migrate your
data
to
it
correctly.
The file you need to migrate is your Personal Folders file
(*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup
or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is
outdated
and
no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's
default
location
to
connect it to your profile. Doing so only corrupts your
profile.
Copy
it
anywhere BUT the default location and open it within your
Outlook
profile.
2. Ignore any advice that tells you to use export or
import
to
transfer
Outlook data. That has never been sound advice, but the
process
has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
message
I see several other messages on this - but no answers. I
upgraded
from
2003
to 2007. The upgrade took care of the data migration -
when
2007
opened,
all
my 2003 data was there. So I assume the 2007 version
simply
used
my
existing
pst file. However, my problem is that linked activities
do
not
show
consistantly in the Activities tab of the contact. I
can
open
a
contact,
and
there all there - close and re-open the same contact and
none
are
displayed!

 

[Russ Valentine [MVP-Outlook]]

Sorry I can't help, but you haven't "narrowed the problem down" at all.
Contrary to your claim, this is not a known issue that anyone so far has
provided steps to reproduce. There are no incompatibilities between Outlook
2007 and Vista, so you should be very reluctant to draw such a broad
conclusion from mere anecdote.
Problems with Activities on the other hand are very common. Since Activities
are a real time search that uses Outlook's older MAPI based search functions
(as opposed to Outlook 2007's new Instant Search which uses the OS's Instant
Search engine), troubleshooting problems with Activities starts by looking
for problems with Outlook's MAPI functions, which are installed with
Outlook's Address Book engine. That is the territory you should explore when
you look for the steps that can reproduce your problem. Most problems with
Activities go away when the Outlook Address Book engine is configured
correctly for the data store in the profile.
--
Russ Valentine
[MVP-Outlook]

well we have started to narrow the problem down. This problem DOES NOT
HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address book
is
configured properly. the problem is not a question of migrated data this
problem happens on a clean install that does not require any migration.
reading other posts shows that many people, some with alot of experience
with
outlook are having this problem. if anyone has come up with a solution it
would be greatly appreciated.

Just start by seeing if your Outlook Address Book view is working as it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message

I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for
your
patience Russ. Rob I.E. would i see if the adress book is right.

:

Outlook creates links using it MAPI protocols some of which are
included
in
the Outlook Address Book Service. So if activities are not appearing
that
you think should, the Outlook Address Book Service is one of the first
things to check. That's assuming of course, that you installed Outlook
clean
and actually created a new Outlook profile and data store from scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message
Oulook is my default mail client. As far as transports i guess I
need
to
educate myself more. I have no idea what a transport is. I'm still a
little
lost as to how my E-mail configuration would affect a meeting being
linked
to
a contact. I'm not invieting them via E-mail im just attaching the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem you
are
having
most often arises when Outlook's transports are not installed and
configured
properly. Hence my question which still awaits your answer. You
also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
message
Soory russ you are not understanding the problem. at the bottom
of
an
appointment there is a box marked "contact" any contact I put in
that
box,
used to show up under history or activities in all other versions
of
outlook.
judging by the number of posts, I am not wrong here, this fuction
does
not
work properly in outlook 2007. these entries do not always show
up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in
this
new
installation.
--
Russ Valentine
[MVP-Outlook]
in
message
Sorry Russ swithed was the wrong term.. Installed oulook 2007
"clean"
created
contacts now when I look in there activities appointments that
were
linked
to
them don't always show up I.E. opened up a contact looked in
activities
and
appoinment was there, looked up another contact, went back to
the
first,
information gone. Most of the time appoinments that have been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how
you
did
so
clearly and accurately. It is the likely source of your
problem
since
there
is no way to "switch from an earlier version" with Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
There was no migrated data.. unless i dont understand the
term...
contact
was
created in oulook 2007. make an appointment and at the
bottom
link
it
to a
contact. when I go to that contacts activities the
appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you migrated
your
data
incorrectly, you must tell us how you did it. As it is,
you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
I have the same problem yet the contacts were created in
oulook
2007.
this
is
a problem I have run into since switching from an
earlier
version...
the
activities tab is not consistant activities do not show
up
always
reguardless
of ho wthey were created i.e. old versions migrated or
originals
in
2007

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you
attempt
one
you
must
create a new Outlook Profile from scratch and migrate
your
data
to
it
correctly.
The file you need to migrate is your Personal Folders
file
(*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data
backup
or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is
outdated
and
no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's
default
location
to
connect it to your profile. Doing so only corrupts your
profile.
Copy
it
anywhere BUT the default location and open it within
your
Outlook
profile.
2. Ignore any advice that tells you to use export or
import
to
transfer
Outlook data. That has never been sound advice, but the
process
has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
message
I see several other messages on this - but no answers.
I
upgraded
from
2003
to 2007. The upgrade took care of the data
migration -
when
2007
opened,
all
my 2003 data was there. So I assume the 2007 version
simply
used
my
existing
pst file. However, my problem is that linked
activities
do
not
show
consistantly in the Activities tab of the contact. I
can
open
a
contact,
and
there all there - close and re-open the same contact
and
none
are
displayed!

 

[activetrouble]

Ok I'm Still lost.. You say that oulook uses MAPI that is how my adress book
is configured. but you say this is different than outlook 2007 that uses
instant search....what instant search????? again not sure what more info to
give here. in calender make an appointment..at the bottom there is a box to
add contacts, in all prevoiuse versions of microsoft, this linked that
appoitment to the contacts history or activities. When operating on Vista it
does not. Rob

Sorry I can't help, but you haven't "narrowed the problem down" at all.
Contrary to your claim, this is not a known issue that anyone so far has
provided steps to reproduce. There are no incompatibilities between Outlook
2007 and Vista, so you should be very reluctant to draw such a broad
conclusion from mere anecdote.
Problems with Activities on the other hand are very common. Since Activities
are a real time search that uses Outlook's older MAPI based search functions
(as opposed to Outlook 2007's new Instant Search which uses the OS's Instant
Search engine), troubleshooting problems with Activities starts by looking
for problems with Outlook's MAPI functions, which are installed with
Outlook's Address Book engine. That is the territory you should explore when
you look for the steps that can reproduce your problem. Most problems with
Activities go away when the Outlook Address Book engine is configured
correctly for the data store in the profile.
--
Russ Valentine
[MVP-Outlook]

well we have started to narrow the problem down. This problem DOES NOT
HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address book
is
configured properly. the problem is not a question of migrated data this
problem happens on a clean install that does not require any migration.
reading other posts shows that many people, some with alot of experience
with
outlook are having this problem. if anyone has come up with a solution it
would be greatly appreciated.

Just start by seeing if your Outlook Address Book view is working as it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for
your
patience Russ. Rob I.E. would i see if the adress book is right.

:

Outlook creates links using it MAPI protocols some of which are
included
in
the Outlook Address Book Service. So if activities are not appearing
that
you think should, the Outlook Address Book Service is one of the first
things to check. That's assuming of course, that you installed Outlook
clean
and actually created a new Outlook profile and data store from scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message
Oulook is my default mail client. As far as transports i guess I
need
to
educate myself more. I have no idea what a transport is. I'm still a
little
lost as to how my E-mail configuration would affect a meeting being
linked
to
a contact. I'm not invieting them via E-mail im just attaching the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem you
are
having
most often arises when Outlook's transports are not installed and
configured
properly. Hence my question which still awaits your answer. You
also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
message
Soory russ you are not understanding the problem. at the bottom
of
an
appointment there is a box marked "contact" any contact I put in
that
box,
used to show up under history or activities in all other versions
of
outlook.
judging by the number of posts, I am not wrong here, this fuction
does
not
work properly in outlook 2007. these entries do not always show
up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in
this
new
installation.
--
Russ Valentine
[MVP-Outlook]
in
message
Sorry Russ swithed was the wrong term.. Installed oulook 2007
"clean"
created
contacts now when I look in there activities appointments that
were
linked
to
them don't always show up I.E. opened up a contact looked in
activities
and
appoinment was there, looked up another contact, went back to
the
first,
information gone. Most of the time appoinments that have been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how
you
did
so
clearly and accurately. It is the likely source of your
problem
since
there
is no way to "switch from an earlier version" with Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
There was no migrated data.. unless i dont understand the
term...
contact
was
created in oulook 2007. make an appointment and at the
bottom
link
it
to a
contact. when I go to that contacts activities the
appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you migrated
your
data
incorrectly, you must tell us how you did it. As it is,
you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
I have the same problem yet the contacts were created in
oulook
2007.
this
is
a problem I have run into since switching from an
earlier
version...
the
activities tab is not consistant activities do not show
up
always
reguardless
of ho wthey were created i.e. old versions migrated or
originals
in
2007

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you
attempt
one
you
must
create a new Outlook Profile from scratch and migrate
your
data
to
it
correctly.
The file you need to migrate is your Personal Folders
file
(*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data
backup
or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is
outdated
and
no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's
default
location
to
connect it to your profile. Doing so only corrupts your
profile.
Copy
it
anywhere BUT the default location and open it within
your
Outlook
profile.
2. Ignore any advice that tells you to use export or
import
to
transfer
Outlook data. That has never been sound advice, but the
process
has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
message
I see several other messages on this - but no answers.
I
upgraded
from

 

[Russ Valentine [MVP-Outlook]]

Not what I said. Activities works the same in Outlook 2007 and Vista as in
all other versions. It makes no use of Instant Search.
--
Russ Valentine
[MVP-Outlook]

Ok I'm Still lost.. You say that oulook uses MAPI that is how my adress
book
is configured. but you say this is different than outlook 2007 that uses
instant search....what instant search????? again not sure what more info
to
give here. in calender make an appointment..at the bottom there is a box
to
add contacts, in all prevoiuse versions of microsoft, this linked that
appoitment to the contacts history or activities. When operating on Vista
it
does not. Rob

Sorry I can't help, but you haven't "narrowed the problem down" at all.
Contrary to your claim, this is not a known issue that anyone so far has
provided steps to reproduce. There are no incompatibilities between
Outlook
2007 and Vista, so you should be very reluctant to draw such a broad
conclusion from mere anecdote.
Problems with Activities on the other hand are very common. Since
Activities
are a real time search that uses Outlook's older MAPI based search
functions
(as opposed to Outlook 2007's new Instant Search which uses the OS's
Instant
Search engine), troubleshooting problems with Activities starts by
looking
for problems with Outlook's MAPI functions, which are installed with
Outlook's Address Book engine. That is the territory you should explore
when
you look for the steps that can reproduce your problem. Most problems
with
Activities go away when the Outlook Address Book engine is configured
correctly for the data store in the profile.
--
Russ Valentine
[MVP-Outlook]
message

well we have started to narrow the problem down. This problem DOES NOT
HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address
book
is
configured properly. the problem is not a question of migrated data
this
problem happens on a clean install that does not require any migration.
reading other posts shows that many people, some with alot of
experience
with
outlook are having this problem. if anyone has come up with a solution
it
would be greatly appreciated.

:

Just start by seeing if your Outlook Address Book view is working as
it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for
your
patience Russ. Rob I.E. would i see if the adress book is right.

:

Outlook creates links using it MAPI protocols some of which are
included
in
the Outlook Address Book Service. So if activities are not
appearing
that
you think should, the Outlook Address Book Service is one of the
first
things to check. That's assuming of course, that you installed
Outlook
clean
and actually created a new Outlook profile and data store from
scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message
Oulook is my default mail client. As far as transports i guess I
need
to
educate myself more. I have no idea what a transport is. I'm
still a
little
lost as to how my E-mail configuration would affect a meeting
being
linked
to
a contact. I'm not invieting them via E-mail im just attaching
the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem
you
are
having
most often arises when Outlook's transports are not installed
and
configured
properly. Hence my question which still awaits your answer. You
also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
in
message
Soory russ you are not understanding the problem. at the
bottom
of
an
appointment there is a box marked "contact" any contact I put
in
that
box,
used to show up under history or activities in all other
versions
of
outlook.
judging by the number of posts, I am not wrong here, this
fuction
does
not
work properly in outlook 2007. these entries do not always
show
up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in
this
new
installation.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
Sorry Russ swithed was the wrong term.. Installed oulook
2007
"clean"
created
contacts now when I look in there activities appointments
that
were
linked
to
them don't always show up I.E. opened up a contact looked
in
activities
and
appoinment was there, looked up another contact, went back
to
the
first,
information gone. Most of the time appoinments that have
been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how
you
did
so
clearly and accurately. It is the likely source of your
problem
since
there
is no way to "switch from an earlier version" with
Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data
source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
There was no migrated data.. unless i dont understand
the
term...
contact
was
created in oulook 2007. make an appointment and at the
bottom
link
it
to a
contact. when I go to that contacts activities the
appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you
migrated
your
data
incorrectly, you must tell us how you did it. As it is,
you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble"
<[email protected]>
wrote
in
message
I have the same problem yet the contacts were created
in
oulook
2007.
this
is
a problem I have run into since switching from an
earlier
version...
the
activities tab is not consistant activities do not
show
up
always
reguardless
of ho wthey were created i.e. old versions migrated
or
originals
in
2007

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you
attempt
one
you
must
create a new Outlook Profile from scratch and
migrate
your
data
to
it
correctly.
The file you need to migrate is your Personal
Folders
file
(*.pst)
It's
where all the mail, calendar, contacts etc are
stored.

Take a look at these pages for info on Outlook data
backup
or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is
outdated
and
no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to
Outlook's
default
location
to
connect it to your profile. Doing so only corrupts
your
profile.
Copy
it
anywhere BUT the default location and open it within
your
Outlook
profile.
2. Ignore any advice that tells you to use export or
import
to
transfer
Outlook data. That has never been sound advice, but
the
process
has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
message
I see several other messages on this - but no
answers.
I
upgraded
from

 

[activetrouble]

Help me here Russ. I just looked up a contact clicked on her activities and
past appoinments showed up as calender events, I the cliked on a different
contact noting showed up, I then went back to the first contact and the
informatio that showed up seconds earlier no longer showed up. Other people
have reported the same problem.. I'm not a sofware genius but this cant be
right. This is very frustrating I have many appoinments linked to contacts a
only parts of the time do they show up.

Not what I said. Activities works the same in Outlook 2007 and Vista as in
all other versions. It makes no use of Instant Search.
--
Russ Valentine
[MVP-Outlook]

Ok I'm Still lost.. You say that oulook uses MAPI that is how my adress
book
is configured. but you say this is different than outlook 2007 that uses
instant search....what instant search????? again not sure what more info
to
give here. in calender make an appointment..at the bottom there is a box
to
add contacts, in all prevoiuse versions of microsoft, this linked that
appoitment to the contacts history or activities. When operating on Vista
it
does not. Rob

Sorry I can't help, but you haven't "narrowed the problem down" at all.
Contrary to your claim, this is not a known issue that anyone so far has
provided steps to reproduce. There are no incompatibilities between
Outlook
2007 and Vista, so you should be very reluctant to draw such a broad
conclusion from mere anecdote.
Problems with Activities on the other hand are very common. Since
Activities
are a real time search that uses Outlook's older MAPI based search
functions
(as opposed to Outlook 2007's new Instant Search which uses the OS's
Instant
Search engine), troubleshooting problems with Activities starts by
looking
for problems with Outlook's MAPI functions, which are installed with
Outlook's Address Book engine. That is the territory you should explore
when
you look for the steps that can reproduce your problem. Most problems
with
Activities go away when the Outlook Address Book engine is configured
correctly for the data store in the profile.
--
Russ Valentine
[MVP-Outlook]
message
well we have started to narrow the problem down. This problem DOES NOT
HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address
book
is
configured properly. the problem is not a question of migrated data
this
problem happens on a clean install that does not require any migration.
reading other posts shows that many people, some with alot of
experience
with
outlook are having this problem. if anyone has come up with a solution
it
would be greatly appreciated.

:

Just start by seeing if your Outlook Address Book view is working as
it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
I think that may be a bit over my head but if you could point me in a
general
direction it would be greatly appreciated. thank you very musch for
your
patience Russ. Rob I.E. would i see if the adress book is right.

:

Outlook creates links using it MAPI protocols some of which are
included
in
the Outlook Address Book Service. So if activities are not
appearing
that
you think should, the Outlook Address Book Service is one of the
first
things to check. That's assuming of course, that you installed
Outlook
clean
and actually created a new Outlook profile and data store from
scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
message
Oulook is my default mail client. As far as transports i guess I
need
to
educate myself more. I have no idea what a transport is. I'm
still a
little
lost as to how my E-mail configuration would affect a meeting
being
linked
to
a contact. I'm not invieting them via E-mail im just attaching
the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks Rob

:

I understand completely. Outlook 2007 works fine. The problem
you
are
having
most often arises when Outlook's transports are not installed
and
configured
properly. Hence my question which still awaits your answer. You
also
need
to
ensure that your mail transports are working correctly and that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
in
message
Soory russ you are not understanding the problem. at the
bottom
of
an
appointment there is a box marked "contact" any contact I put
in
that
box,
used to show up under history or activities in all other
versions
of
outlook.
judging by the number of posts, I am not wrong here, this
fuction
does
not
work properly in outlook 2007. these entries do not always
show
up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service in
this
new
installation.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
Sorry Russ swithed was the wrong term.. Installed oulook
2007
"clean"
created
contacts now when I look in there activities appointments
that
were
linked
to
them don't always show up I.E. opened up a contact looked
in
activities
and
appoinment was there, looked up another contact, went back
to
the
first,
information gone. Most of the time appoinments that have
been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State how
you
did
so
clearly and accurately. It is the likely source of your
problem
since
there
is no way to "switch from an earlier version" with
Outlook.
Outlook
should
only be installed clean. Data can only be switched from an
earlier
version
by connecting a clean installation to your former data
source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
There was no migrated data.. unless i dont understand
the
term...
contact
was
created in oulook 2007. make an appointment and at the
bottom
link
it
to a
contact. when I go to that contacts activities the
appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you
migrated
your
data
incorrectly, you must tell us how you did it. As it is,
you
must
create a
new profile and migrate your data correctly. It is your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble"
<[email protected]>
wrote
in
message
I have the same problem yet the contacts were created
in
oulook
2007.
this
is
a problem I have run into since switching from an
earlier
version...
the
activities tab is not consistant activities do not
show
up
always
reguardless
of ho wthey were created i.e. old versions migrated
or
originals
in
2007

:

Upgrades NEVER "take care of data migration."

 

[Russ Valentine [MVP-Outlook]]

I sure wish I could reproduce the problem, but I can't. If you can make any
distinction between activities that show up and those that don't it would
help try to figure out what's wrong. If some of these Contacts were created
in earlier versions of Outlook than the installation you are using, that
might be part of the problem.
--
Russ Valentine
[MVP-Outlook]

Help me here Russ. I just looked up a contact clicked on her activities
and
past appoinments showed up as calender events, I the cliked on a different
contact noting showed up, I then went back to the first contact and the
informatio that showed up seconds earlier no longer showed up. Other
people
have reported the same problem.. I'm not a sofware genius but this cant be
right. This is very frustrating I have many appoinments linked to contacts
a
only parts of the time do they show up.

Not what I said. Activities works the same in Outlook 2007 and Vista as
in
all other versions. It makes no use of Instant Search.
--
Russ Valentine
[MVP-Outlook]
message

Ok I'm Still lost.. You say that oulook uses MAPI that is how my adress
book
is configured. but you say this is different than outlook 2007 that
uses
instant search....what instant search????? again not sure what more
info
to
give here. in calender make an appointment..at the bottom there is a
box
to
add contacts, in all prevoiuse versions of microsoft, this linked that
appoitment to the contacts history or activities. When operating on
Vista
it
does not. Rob

:

Sorry I can't help, but you haven't "narrowed the problem down" at
all.
Contrary to your claim, this is not a known issue that anyone so far
has
provided steps to reproduce. There are no incompatibilities between
Outlook
2007 and Vista, so you should be very reluctant to draw such a broad
conclusion from mere anecdote.
Problems with Activities on the other hand are very common. Since
Activities
are a real time search that uses Outlook's older MAPI based search
functions
(as opposed to Outlook 2007's new Instant Search which uses the OS's
Instant
Search engine), troubleshooting problems with Activities starts by
looking
for problems with Outlook's MAPI functions, which are installed with
Outlook's Address Book engine. That is the territory you should
explore
when
you look for the steps that can reproduce your problem. Most problems
with
Activities go away when the Outlook Address Book engine is configured
correctly for the data store in the profile.
--
Russ Valentine
[MVP-Outlook]
message
well we have started to narrow the problem down. This problem DOES
NOT
HAPPEN
IN OUTLOOK 2007 when running xp it does happen in vista. my address
book
is
configured properly. the problem is not a question of migrated data
this
problem happens on a clean install that does not require any
migration.
reading other posts shows that many people, some with alot of
experience
with
outlook are having this problem. if anyone has come up with a
solution
it
would be greatly appreciated.

:

Just start by seeing if your Outlook Address Book view is working
as
it
should. Here are the instructions for configuring the service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
I think that may be a bit over my head but if you could point me
in a
general
direction it would be greatly appreciated. thank you very musch
for
your
patience Russ. Rob I.E. would i see if the adress book is right.

:

Outlook creates links using it MAPI protocols some of which are
included
in
the Outlook Address Book Service. So if activities are not
appearing
that
you think should, the Outlook Address Book Service is one of the
first
things to check. That's assuming of course, that you installed
Outlook
clean
and actually created a new Outlook profile and data store from
scratch
with
this installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
in
message
Oulook is my default mail client. As far as transports i guess
I
need
to
educate myself more. I have no idea what a transport is. I'm
still a
little
lost as to how my E-mail configuration would affect a meeting
being
linked
to
a contact. I'm not invieting them via E-mail im just attaching
the
meeting
to
thier file at the bottom of the meeting setup screen. Thanks
Rob

:

I understand completely. Outlook 2007 works fine. The problem
you
are
having
most often arises when Outlook's transports are not installed
and
configured
properly. Hence my question which still awaits your answer.
You
also
need
to
ensure that your mail transports are working correctly and
that
Outlook
is
your default mail client.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
Soory russ you are not understanding the problem. at the
bottom
of
an
appointment there is a box marked "contact" any contact I
put
in
that
box,
used to show up under history or activities in all other
versions
of
outlook.
judging by the number of posts, I am not wrong here, this
fuction
does
not
work properly in outlook 2007. these entries do not always
show
up
in
activities.. thanks Rob

:

State how you configured your Outlook Address Book Service
in
this
new
installation.
--
Russ Valentine
[MVP-Outlook]
"activetrouble" <[email protected]>
wrote
in
message
Sorry Russ swithed was the wrong term.. Installed oulook
2007
"clean"
created
contacts now when I look in there activities
appointments
that
were
linked
to
them don't always show up I.E. opened up a contact
looked
in
activities
and
appoinment was there, looked up another contact, went
back
to
the
first,
information gone. Most of the time appoinments that have
been
linked
to
a
contact don't show in activities. Any help thanks Rob

:

You said you "switched from an earlier version." State
how
you
did
so
clearly and accurately. It is the likely source of your
problem
since
there
is no way to "switch from an earlier version" with
Outlook.
Outlook
should
only be installed clean. Data can only be switched from
an
earlier
version
by connecting a clean installation to your former data
source
correctly.
Your symptoms suggest you failed to do so.
--
Russ Valentine
[MVP-Outlook]
"activetrouble"
<[email protected]>
wrote
in
message
There was no migrated data.. unless i dont understand
the
term...
contact
was
created in oulook 2007. make an appointment and at
the
bottom
link
it
to a
contact. when I go to that contacts activities the
appoinment
does
not
show
in his/hers activities. any help would be apprecited.

:

Answer is the same. If you want to know how you
migrated
your
data
incorrectly, you must tell us how you did it. As it
is,
you
must
create a
new profile and migrate your data correctly. It is
your
profile
that
is
corrupt.
--
Russ Valentine
[MVP-Outlook]
"activetrouble"
<[email protected]>
wrote
in
message
I have the same problem yet the contacts were
created
in
oulook
2007.
this
is
a problem I have run into since switching from an
earlier
version...
the
activities tab is not consistant activities do not
show
up
always
reguardless
of ho wthey were created i.e. old versions
migrated
or
originals
in
2007

:

Upgrades NEVER "take care of data migration."

 

[noelma]

Hi Russ!
Finally got time to try the proposed solution. No luck! Successfully
created a new profile - pointed it at my existing pst file - syetem worked,
but when i open a contact and click on activities, i get the same old message
- nothing to show!
Really frustrating!! I have a number of email addresses, so rather than
re-create all the mail accounts, I have gone back to original profile.

Let the new profile create the other files. Obviously your archive.pst
should be kept, but there is no need to relocate it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ!
I am about to create a new profile - but want to get it right first time
as
my Outlook is business critical!
I have all the instructions for backing up and re-locating the .pst file,
etc.
My question - In the Outlook File there are other files in addition to
outlook.pst.
(outlook.nst, archive.pst, backup.pst, extend.dat,
outlook.sharing.xml.obi,
outlook.xml.kfl) - Do I copy ALL files and rename old ones, or will the
new
Outlook Profile create new versions?

Instructions on how to create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Instructions on how to migrate data to the new profile already posted.

--
Russ Valentine
[MVP-Outlook]
Hi Russ! Away for Easter so just read your response.
Wow! And I thought I was following MS instructions to the letter!
Ok - I am where I am. I understand how to make a backup of the pst
file,
and to re-locate it to a more appropriate folder. How do I create a
"new
profile"?
Do I have to un-install and re-install Outlook, then point it at the
backed
up pst?
N.

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you attempt one you
must
create a new Outlook Profile from scratch and migrate your data to it
correctly.
The file you need to migrate is your Personal Folders file (*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is outdated and no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's default
location
to
connect it to your profile. Doing so only corrupts your profile. Copy
it
anywhere BUT the default location and open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to
transfer
Outlook data. That has never been sound advice, but the process has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
I see several other messages on this - but no answers. I upgraded
from
2003
to 2007. The upgrade took care of the data migration - when 2007
opened,
all
my 2003 data was there. So I assume the 2007 version simply used my
existing
pst file. However, my problem is that linked activities do not show
consistantly in the Activities tab of the contact. I can open a
contact,
and
there all there - close and re-open the same contact and none are
displayed!

 

[Russ Valentine [MVP-Outlook]]

Well if the activity links were already broken in your previous PST file,
they would not be re-established by creating a new profile that uses the
same file. You could only establish new ones.
--
Russ Valentine
[MVP-Outlook]

Hi Russ!
Finally got time to try the proposed solution. No luck! Successfully
created a new profile - pointed it at my existing pst file - syetem
worked,
but when i open a contact and click on activities, i get the same old
message
- nothing to show!
Really frustrating!! I have a number of email addresses, so rather than
re-create all the mail accounts, I have gone back to original profile.

Let the new profile create the other files. Obviously your archive.pst
should be kept, but there is no need to relocate it.
--
Russ Valentine
[MVP-Outlook]

Hi Russ!
I am about to create a new profile - but want to get it right first
time
as
my Outlook is business critical!
I have all the instructions for backing up and re-locating the .pst
file,
etc.
My question - In the Outlook File there are other files in addition to
outlook.pst.
(outlook.nst, archive.pst, backup.pst, extend.dat,
outlook.sharing.xml.obi,
outlook.xml.kfl) - Do I copy ALL files and rename old ones, or will the
new
Outlook Profile create new versions?

:

Instructions on how to create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Instructions on how to migrate data to the new profile already posted.

--
Russ Valentine
[MVP-Outlook]
Hi Russ! Away for Easter so just read your response.
Wow! And I thought I was following MS instructions to the letter!
Ok - I am where I am. I understand how to make a backup of the pst
file,
and to re-locate it to a more appropriate folder. How do I create a
"new
profile"?
Do I have to un-install and re-install Outlook, then point it at the
backed
up pst?
N.

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you attempt one you
must
create a new Outlook Profile from scratch and migrate your data to
it
correctly.
The file you need to migrate is your Personal Folders file (*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is outdated and no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's default
location
to
connect it to your profile. Doing so only corrupts your profile.
Copy
it
anywhere BUT the default location and open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to
transfer
Outlook data. That has never been sound advice, but the process has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
I see several other messages on this - but no answers. I upgraded
from
2003
to 2007. The upgrade took care of the data migration - when 2007
opened,
all
my 2003 data was there. So I assume the 2007 version simply used
my
existing
pst file. However, my problem is that linked activities do not
show
consistantly in the Activities tab of the contact. I can open a
contact,
and
there all there - close and re-open the same contact and none are
displayed!

 

[noelma]

How weird is this? Today the activities ARE showing up!!!
Maybe it took some time to index or something? Fingers crossed!

Well if the activity links were already broken in your previous PST file,
they would not be re-established by creating a new profile that uses the
same file. You could only establish new ones.
--
Russ Valentine
[MVP-Outlook]

Hi Russ!
Finally got time to try the proposed solution. No luck! Successfully
created a new profile - pointed it at my existing pst file - syetem
worked,
but when i open a contact and click on activities, i get the same old
message
- nothing to show!
Really frustrating!! I have a number of email addresses, so rather than
re-create all the mail accounts, I have gone back to original profile.

Let the new profile create the other files. Obviously your archive.pst
should be kept, but there is no need to relocate it.
--
Russ Valentine
[MVP-Outlook]
Hi Russ!
I am about to create a new profile - but want to get it right first
time
as
my Outlook is business critical!
I have all the instructions for backing up and re-locating the .pst
file,
etc.
My question - In the Outlook File there are other files in addition to
outlook.pst.
(outlook.nst, archive.pst, backup.pst, extend.dat,
outlook.sharing.xml.obi,
outlook.xml.kfl) - Do I copy ALL files and rename old ones, or will the
new
Outlook Profile create new versions?

:

Instructions on how to create a new profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Instructions on how to migrate data to the new profile already posted.

--
Russ Valentine
[MVP-Outlook]
Hi Russ! Away for Easter so just read your response.
Wow! And I thought I was following MS instructions to the letter!
Ok - I am where I am. I understand how to make a backup of the pst
file,
and to re-locate it to a more appropriate folder. How do I create a
"new
profile"?
Do I have to un-install and re-install Outlook, then point it at the
backed
up pst?
N.

:

Upgrades NEVER "take care of data migration."
Upgrade installations are not recommended. When you attempt one you
must
create a new Outlook Profile from scratch and migrate your data to
it
correctly.
The file you need to migrate is your Personal Folders file (*.pst)
It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or
transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on these pages is outdated and no
longer
applies to Outlook 2003 or 2007. Specifically:
1. Ignore any advice to copy your PST file to Outlook's default
location
to
connect it to your profile. Doing so only corrupts your profile.
Copy
it
anywhere BUT the default location and open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to
transfer
Outlook data. That has never been sound advice, but the process has
become
too deeply flawed now to be of any use whatsoever.

--
Russ Valentine
[MVP-Outlook]
I see several other messages on this - but no answers. I upgraded
from
2003
to 2007. The upgrade took care of the data migration - when 2007
opened,
all
my 2003 data was there. So I assume the 2007 version simply used
my
existing
pst file. However, my problem is that linked activities do not
show
consistantly in the Activities tab of the contact. I can open a
contact,
and
there all there - close and re-open the same contact and none are
displayed!