*Another* OLK 2002 sendmail/SMTP problem

S

steviegb

After reading thru most of these posts and getting no satisfaction... I'm
running Outlook 2002 on XP Pro SP2, and within the last week, cannot send
(most) email. I can send plain-text messages with no attachments, but no
HTML- or rich text-coded mail, nor plain-text with small attachments. I can
receive.
To cut Brian Tilman off at the pass, my smtpauth settings are correct, I'm
sending thru port 587 (per Earthlink), and Windows firewall has both 587 and
Outlook excepted. No antivirus. Error messages from OLK are 800CCC67 and
800CCC0F, "421 incoming data timeout" from the smtp server.
Suggestions or solutions? Thanks.
 
J

Jeff Stephenson [MSFT]

After reading thru most of these posts and getting no satisfaction... I'm
running Outlook 2002 on XP Pro SP2, and within the last week, cannot send
(most) email. I can send plain-text messages with no attachments, but no
HTML- or rich text-coded mail, nor plain-text with small attachments. I can
receive.
To cut Brian Tilman off at the pass, my smtpauth settings are correct, I'm
sending thru port 587 (per Earthlink), and Windows firewall has both 587 and
Outlook excepted. No antivirus. Error messages from OLK are 800CCC67 and
800CCC0F, "421 incoming data timeout" from the smtp server.
Suggestions or solutions? Thanks.
Click to expand...

Well, 0x800CCC67 means "service not available", meaning that Outlook
connected to the SMTP server and was told "not now - try again later". The
other error is usually caused by anti-virus software that's scanning your
messages. Turn off A/V scanning of mail.
 
S

steviegb

Jeff Stephenson said:
Well, 0x800CCC67 means "service not available", meaning that Outlook
connected to the SMTP server and was told "not now - try again later". The
other error is usually caused by anti-virus software that's scanning your
messages. Turn off A/V scanning of mail.
Click to expand...

Jeff,
I have no antivirus turned on. Also, why would the server tell me "not now"
only on html mails or mail with attachments? I can send plain-text only.
thanks,
- S -
 
J

Jeff Stephenson [MSFT]

I have no antivirus turned on. Also, why would the server tell me "not now"
only on html mails or mail with attachments? I can send plain-text only.
thanks,
Click to expand...

Do you have any anti-virus on your system at all? If so, did it initially
install with email scanning that you then turned off? If so, some A/V
programs don't really turn their scanning off when you uncheck the option.
You apparently need to uninstall A/V, reboot, then reinstall without the
scanning options.

If that isn't the case, do you have a firewall that scans email? I think
I've seen some posts about firewalls that do that.

If *that* isn't the case, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after you get one of these errors?
 
S

steviegb

Thanks Jeff,
No, there's never been antivirus on this machine, and my router firewall is
not configured to scan email. Turned on logging, then sent one plaintext
message (successfully) and one html-format email (unsuccessfully). Here is
the log of that (cut the Earthlink UCE message so the post is small enough):



2005.03.18 22:49:15 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.03.18 22:49:15 Successfully initialized the resource manager
2005.03.18 22:49:18 ResourceObject [THIS: 0022b218]: Created
2005.03.18 22:49:18 ResourceObject [THIS: 0022b218]: Synchronize called
(flags = 00000001)
2005.03.18 22:49:19 ResourceObject [THIS: 0022b218]: Synch operation
started (flags = 00000001)
2005.03.18 22:49:19 ResourceObject [THIS: 0022b218]: UploadItems: 1
messages to send
2005.03.18 22:49:20 ResourceObject [THIS: 0022b218]: Trying to read
remote URL off the resource
2005.03.18 22:49:20 Looking up handler for SMTP
2005.03.18 22:49:20 Creating proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.03.18 22:49:20 Initializing proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.03.18 22:49:20 ResourceObject [THIS: 0022b218]: SendItem:
pCallback->Put
2005.03.18 22:49:20 Callback::ExecuteThread[THIS: 001cf998] (00001000)
returns 00000000
2005.03.18 22:49:20 ResourceObject [THIS: 0022b218]: Synchronize called
(flags = 00000001)
2005.03.18 22:49:20 ResourceObject [THIS: 0022b218]: Synch operation queued
2005.03.18 22:49:20 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:20 "CSMTPPutTask: Begin execution")
2005.03.18 22:49:20 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:20 "SMTP PH: Connecting to SMTP server")
2005.03.18 22:49:20 Callback::ExecuteThread[THIS: 001cf998] (00001000)
returns 00000000
2005.03.18 22:49:20 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:20 "SMTP: Finding host")
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 "SMTP: Connecting to host")
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 "SMTP: Connected to host")
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 "SMTP: <rx>
220-smtpauth03.mail.atl.earthlink.net ESMTP Exim 4.34 #26 Sat, 19 Mar 2005
01:49:32 -0500")
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 "SMTP: [tx] EHLO steviegbmacwin")
2005.03.18 22:49:21 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:21 "SMTP: <rx>
250-smtpauth03.mail.atl.earthlink.net Hello steviegbmacwin [67.101.35.227]")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 250-SIZE 10485760")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 250-PIPELINING")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 250-AUTH PLAIN LOGIN
CRAM-MD5")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 250-STARTTLS")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 250 HELP")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: Authorizing to server")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: [tx] AUTH LOGIN")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 334 VXNlcm5hbWU6")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: [tx]
c3RldmllZ2JAbWluZHNwcmluZy5jb20=")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 334 UGFzc3dvcmQ6")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: [tx] *****")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: <rx> 235 Authentication
succeeded")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: Authorized to host")
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: Connected to host")
2005.03.18 22:49:22 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2005.03.18 22:49:22 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:22 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2005.03.18 22:49:23 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:23 "SMTP: <rx> 250 OK")
2005.03.18 22:49:23 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2005.03.18 22:49:23 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:23 "SMTP: [tx] RCPT TO:
<[email protected]>")
2005.03.18 22:49:23 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:23 "SMTP: <rx> 250 Accepted")
2005.03.18 22:49:23 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2005.03.18 22:49:23 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:23 "SMTP: [tx] DATA")
2005.03.18 22:49:23 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:23 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2005.03.18 22:49:24 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:24 "SMTP: [tx]
..")
2005.03.18 22:49:24 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:49:24 "SMTP: <rx> 250 OK id=1DCXmA-0002Fe-Mi")
2005.03.18 22:49:24 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/7
2005.03.18 22:49:24 Looking up handler for MAPI
2005.03.18 22:49:24 Creating proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2005.03.18 22:49:24 Initializing proto handler
{8D2595E1-07C3-11D3-B8AF-00105A19CDC6}
2005.03.18 22:49:24 Callback::ExecuteThread[THIS: 00231700] (00002000)
returns 00000000
2005.03.18 22:49:25 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2005.03.18 22:49:25 ResourceObject [THIS: 0022b218]: Synch operation
completed
2005.03.18 22:49:25 ResourceObject [THIS: 0022b218]: Synch operation
dequeued (flags = 00000001)
2005.03.18 22:49:25 ResourceObject [THIS: 0022b218]: Synch operation
started (flags = 00000001)
2005.03.18 22:49:25 ResourceObject [THIS: 0022b218]: UploadItems: 0
messages to send
2005.03.18 22:49:25 ResourceObject [THIS: 0022b218]: Synch operation
completed
2005.03.18 22:50:34 ResourceObject [THIS: 0022b218]: Synchronize called
(flags = 00000001)
2005.03.18 22:50:34 ResourceObject [THIS: 0022b218]: Synch operation
started (flags = 00000001)
2005.03.18 22:50:35 ResourceObject [THIS: 0022b218]: UploadItems: 1
messages to send
2005.03.18 22:50:36 ResourceObject [THIS: 0022b218]: SendItem:
pCallback->Put
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "CSMTPPutTask: Begin execution")
2005.03.18 22:50:36 Callback::ExecuteThread[THIS: 002327c0] (00001000)
returns 00000000
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP PH: Connecting to SMTP server")
2005.03.18 22:50:36 Callback::ExecuteThread[THIS: 002327c0] (00001000)
returns 00000000
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: Finding host")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: Connected to host")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: <rx>
220-smtpauth03.mail.atl.earthlink.net ESMTP Exim 4.34 #26 Sat, 19 Mar 2005
01:50:39 -0500")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: [tx] EHLO steviegbmacwin")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: <rx>
250-smtpauth03.mail.atl.earthlink.net Hello steviegbmacwin [67.101.35.227]")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: <rx> 250-SIZE 10485760")
2005.03.18 22:50:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:36 "SMTP: <rx> 250-PIPELINING")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 250-AUTH PLAIN LOGIN
CRAM-MD5")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 250-STARTTLS")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 250 HELP")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: Authorizing to server")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: [tx] AUTH LOGIN")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 334 VXNlcm5hbWU6")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: [tx]
c3RldmllZ2JAbWluZHNwcmluZy5jb20=")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 334 UGFzc3dvcmQ6")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: [tx] *****")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: <rx> 235 Authentication
succeeded")
2005.03.18 22:50:37 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:37 "SMTP: Authorized to host")
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: Connected to host")
2005.03.18 22:50:38 Callback::ReportStatus[THIS: 002327c0]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: <rx> 250 OK")
2005.03.18 22:50:38 Callback::ReportStatus[THIS: 002327c0]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: [tx] RCPT TO:
<[email protected]>")
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: <rx> 250 Accepted")
2005.03.18 22:50:38 Callback::ReportStatus[THIS: 002327c0]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: [tx] DATA")
2005.03.18 22:50:38 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:38 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2005.03.18 22:50:39 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:50:39 "SMTP: [tx]
..")
2005.03.18 22:50:43 ResourceObject [THIS: 0022b218]: Synchronize called
(flags = 00000001)
2005.03.18 22:50:43 ResourceObject [THIS: 0022b218]: Synch operation queued
2005.03.18 22:51:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:36 "SMTP: Connected to host")
2005.03.18 22:51:36 Callback::LogText[THIS: 002327c0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:36 "SMTP: Disconnected from host")
2005.03.18 22:51:36 Callback::ReportStatus[THIS: 002327c0]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc0f)
2005.03.18 22:51:36 ResourceObject [THIS: 0022b218]: Synch operation
completed
2005.03.18 22:51:36 ResourceObject [THIS: 0022b218]: Synch operation
dequeued (flags = 00000001)
2005.03.18 22:51:36 ResourceObject [THIS: 0022b218]: Synch operation
started (flags = 00000001)
2005.03.18 22:51:36 ResourceObject [THIS: 0022b218]: UploadItems: 1
messages to send
2005.03.18 22:51:36 ResourceObject [THIS: 0022b218]: SendItem:
pCallback->Put
2005.03.18 22:51:36 Callback::ExecuteThread[THIS: 0022a7b0] (00001000)
returns 00000000
2005.03.18 22:51:36 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:36 "CSMTPPutTask: Begin execution")
2005.03.18 22:51:36 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:36 "SMTP PH: Connecting to SMTP server")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: Finding host")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: Connected to host")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx>
220-smtpauth03.mail.atl.earthlink.net ESMTP Exim 4.34 #26 Sat, 19 Mar 2005
01:51:41 -0500")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: [tx] EHLO steviegbmacwin")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx>
250-smtpauth03.mail.atl.earthlink.net Hello steviegbmacwin [67.101.35.227]")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx> 250-SIZE 10485760")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx> 250-PIPELINING")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx> 250-AUTH PLAIN LOGIN
CRAM-MD5")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx> 250-STARTTLS")
2005.03.18 22:51:37 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:37 "SMTP: <rx> 250 HELP")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: Authorizing to server")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: [tx] AUTH LOGIN")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: <rx> 334 VXNlcm5hbWU6")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: [tx]
c3RldmllZ2JAbWluZHNwcmluZy5jb20=")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: <rx> 334 UGFzc3dvcmQ6")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: [tx] *****")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: <rx> 235 Authentication
succeeded")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: Authorized to host")
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: Connected to host")
2005.03.18 22:51:38 Callback::ReportStatus[THIS: 0022a7b0]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2005.03.18 22:51:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:38 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2005.03.18 22:51:39 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:39 "SMTP: <rx> 250 OK")
2005.03.18 22:51:39 Callback::ReportStatus[THIS: 0022a7b0]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2005.03.18 22:51:39 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:39 "SMTP: [tx] RCPT TO:
<[email protected]>")
2005.03.18 22:51:39 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:39 "SMTP: <rx> 250 Accepted")
2005.03.18 22:51:39 Callback::ReportStatus[THIS: 0022a7b0]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2005.03.18 22:51:39 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:39 "SMTP: [tx] DATA")
2005.03.18 22:51:39 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:39 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2005.03.18 22:51:40 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:51:40 "SMTP: [tx]
..")
2005.03.18 22:52:12 ResourceObject [THIS: 0022b218]: Synchronize called
(flags = 00000001)
2005.03.18 22:52:12 ResourceObject [THIS: 0022b218]: Synch operation queued
2005.03.18 22:52:38 Callback::LogText[THIS: 0022a7b0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:38 "SMTP: <rx> 421
smtpauth03.mail.atl.earthlink.net SMTP incoming data timeout - closing
connection.")
2005.03.18 22:52:39 Callback::ReportStatus[THIS: 0022a7b0]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc67)
2005.03.18 22:52:39 ResourceObject [THIS: 0022b218]: Synch operation
completed
2005.03.18 22:52:39 ResourceObject [THIS: 0022b218]: Synch operation
dequeued (flags = 00000001)
2005.03.18 22:52:39 ResourceObject [THIS: 0022b218]: Synch operation
started (flags = 00000001)
2005.03.18 22:52:39 ResourceObject [THIS: 0022b218]: UploadItems: 1
messages to send
2005.03.18 22:52:39 ResourceObject [THIS: 0022b218]: SendItem:
pCallback->Put
2005.03.18 22:52:39 Callback::ExecuteThread[THIS: 001cf998] (00001000)
returns 00000000
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "CSMTPPutTask: Begin execution")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP PH: Connecting to SMTP server")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: Finding host")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: Connected to host")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx>
220-smtpauth03.mail.atl.earthlink.net ESMTP Exim 4.34 #26 Sat, 19 Mar 2005
01:52:44 -0500")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: [tx] EHLO steviegbmacwin")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx>
250-smtpauth03.mail.atl.earthlink.net Hello steviegbmacwin [67.101.35.227]")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx> 250-SIZE 10485760")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx> 250-PIPELINING")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx> 250-AUTH PLAIN LOGIN
CRAM-MD5")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx> 250-STARTTLS")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: <rx> 250 HELP")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: Authorizing to server")
2005.03.18 22:52:39 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:39 "SMTP: [tx] AUTH LOGIN")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: <rx> 334 VXNlcm5hbWU6")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: [tx]
c3RldmllZ2JAbWluZHNwcmluZy5jb20=")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: <rx> 334 UGFzc3dvcmQ6")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: [tx] *****")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: <rx> 235 Authentication
succeeded")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: Authorized to host")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: Connected to host")
2005.03.18 22:52:40 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: <rx> 250 OK")
2005.03.18 22:52:40 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: [tx] RCPT TO:
<[email protected]>")
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: <rx> 250 Accepted")
2005.03.18 22:52:40 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2005.03.18 22:52:40 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:40 "SMTP: [tx] DATA")
2005.03.18 22:52:41 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:41 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2005.03.18 22:52:41 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:52:41 "SMTP: [tx]
..")
2005.03.18 22:53:42 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:53:42 "SMTP: Connected to host")
2005.03.18 22:53:43 Callback::LogText[THIS: 001cf998] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.03.18 22:53:43 "SMTP: Disconnected from host")
2005.03.18 22:53:43 Callback::ReportStatus[THIS: 001cf998]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc0f)
2005.03.18 22:53:43 ResourceObject [THIS: 0022b218]: Synch operation
completed
2005.03.18 22:54:40 ResourceObject [THIS: 0022b218]: Destroyed
 
J

Jeff Stephenson [MSFT]

Thanks Jeff,
No, there's never been antivirus on this machine, and my router firewall is
not configured to scan email. Turned on logging, then sent one plaintext
message (successfully) and one html-format email (unsuccessfully). Here is
the log of that (cut the Earthlink UCE message so the post is small enough):
Click to expand...

Well, you're definitely timing out - once, the server even said basically
"you're taking too long" and dropped the connection. Does this happen on
*any* HTML mail you send, no matter how small? Do you have any Outlook
add-ins installed? Did anything get installed or changed on the computer
just before this started happening? I've never known Outlook to have this
problem all by itself - I'm suspecting some outside "help"...
 
B

Brian Tillman

steviegb said:
No hard feelings, Brian. I just couldn't face all those questions :&)
Click to expand...

Yet you're acceptimg them from Jeff and answering them.

No, there's no hard feelings. I learn a lot from reading Jeff's posts.
 
S

steviegb

Jeff Stephenson said:
Well, you're definitely timing out - once, the server even said basically
"you're taking too long" and dropped the connection. Does this happen on
*any* HTML mail you send, no matter how small? Do you have any Outlook
add-ins installed? Did anything get installed or changed on the computer
just before this started happening? I've never known Outlook to have this
problem all by itself - I'm suspecting some outside "help"...
Click to expand...

Any size HTML mail causes this. And interestingly, on the same connection
(tho on a different machine: Win 2K, Outlook 2000) I can send HTML mail or
anything else without problems.
I didn't install any add-ins... the only thing I can think of that changed
prior to this is I activated Office (I had reinstalled it). Prior to the
problem my Outlook startup screen showed "unistalled version/unknow user".
It's possible the problem began right after activation.
- S -
 
J

Jeff Stephenson [MSFT]

Yet you're acceptimg them from Jeff and answering them.

No, there's no hard feelings. I learn a lot from reading Jeff's posts.
Click to expand...

Feel free to chime in, though - I'm about to take off for two weeks of
vacation, and don't know how much time I'll have between now and the end of
this week to help figure this out...
 
J

Jeff Stephenson [MSFT]

Any size HTML mail causes this. And interestingly, on the same connection
(tho on a different machine: Win 2K, Outlook 2000) I can send HTML mail or
anything else without problems.
I didn't install any add-ins... the only thing I can think of that changed
prior to this is I activated Office (I had reinstalled it). Prior to the
problem my Outlook startup screen showed "unistalled version/unknow user".
It's possible the problem began right after activation.
- S -
Click to expand...

Well, activating Office shouldn't change anything at all in terms of how
mail works. I'm running out of ideas - I know Outlook itself sends HTML
mail just fine (I do so all the time), so I suspect something else but
can't think of anything else to look for. Just for grins, could you go to
Tools -> Options -> Other -> Advanced Options and check the Add-In Manager
and COM Add-Ins buttons to see what's there?

Also, maybe try creating a new mail profile to see if that solves the
problem. I can't imagine why it would, but...
 

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