Bad Disk

[news.microsoft.com]

I recently had to wipe my hard drive and reinstall everything.
When I tried to reinstall Office 2003 I found ihad a scratch on the disk and
it would'nt read.
How can I get a replacement for it?

 

[Tim]

If the scratch isn't too deep, you could try repairing the disk by gently
buffing out the scratch. There are also kits you can buy to repair
scratches. I don't know if a call to MS will help since that version is no
longer sold...but it still may be worth the effort. You could try
e-bay...but you may end up with a pirated copy. Or, maybe a friend has a
disk you can borrow for the install...just use your product key.

I have also read that sometimes if the installer can't read the disk, you
can try using Windows Explorer to copy the files to the hard drive. For some
reason, the installer must be more sensitive to read errors (but, again, it
depends on how bad the scratch is).

Tim

 

[Mary Sauer]

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

 

[XS11E]

You could try e-bay...but you may end up with a pirated copy.

There's nothing wrong with a pirated copy in this case, the OP has
purchased the license as evidenced by the CD key, the media used
doesn't matter at all as long as it's the same version as the OP had.

 

[JoAnn Paules]

I'd argue that point because the seller is making money on illegal software.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Tim]

....and it could be infected with who knows what...

Tim

I'd argue that point because the seller is making money on illegal
software.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[JoAnn Paules]

Assuming you ever get a disk.

Note to the OP: As you can see, we don't advocate using eBay as a way to
obtain software.)

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

...and it could be infected with who knows what...

Tim

I'd argue that point because the seller is making money on illegal
software.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

"Tim" <tim_at_overthere.com> wrote:

You could try e-bay...but you may end up with a pirated copy.

There's nothing wrong with a pirated copy in this case, the OP has
purchased the license as evidenced by the CD key, the media used
doesn't matter at all as long as it's the same version as the OP had.

 

[XS11E]

I'd argue that point because the seller is making money on illegal
software.

and getting the OP up and running again which is certainly worth
something to the seller and to the OP.

In the case of Office 2003 I'd follow accepted procedure but what if
the OP had Office XP? Where's he going to get a replacement disk?

 

[JoAnn Paules]

As of not too long ago, Microsoft was still offering replacements of retail
version Office XP. Other than that, at what point do you think the OP has to
accept responsibility for the care (or lack of care) of his own property?

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[XS11E]

As of not too long ago, Microsoft was still offering replacements
of retail version Office XP. Other than that, at what point do you
think the OP has to accept responsibility for the care (or lack of
care) of his own property?

Too late for that, he's already damaged it. Maybe next time he'll be
more careful..... nah, probably not.

 

[JoAnn Paules]

That's my point. If you damage your car, you can't expect the manufacturer
to replace it for free or even at a nominal fee. What if you spill your iced
tea on a white shirt? You can't expect the manufacturer to fix or replace
it. You take care of your purchases, regardless of cost, from Day 1 or you
need to be prepared to lay out more cash.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Peter Foldes]

XS11E

No that is not the case. He can still get a replacement CD fro Off2002 and 2003 if damaged,lost,etc

See the link that Mary posted here.

 

[XTCFan]

What property? All he owns is the license.

As of not too long ago, Microsoft was still offering replacements of retail
version Office XP. Other than that, at what point do you think the OP has to
accept responsibility for the care (or lack of care) of his own property?

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a questionhttp://support.microsoft.com/kb/555375

and getting the OP up and running again which is certainly worth
something to the seller and to the OP.

In the case of Office 2003 I'd follow accepted procedure but what if
the OP had Office XP? Where's he going to get a replacement disk?

 

[XS11E]

What property? All he owns is the license.

Incorrect, he owns the media, that's his along with a license to use
the software.