Big Problem with Word

[Leslie]

Some sort of spyware snuck onto my computer and has corrupted MS Word. As far as I can tell, my virus protection program (Trend Micro PC-Cillin) has removed it from my system. If I try to open Word, I get messages that system resources are low, despite the fact that nothing else is open. The computer basically freezes up and I have to re-boot. I have deleted Word and re-installed, to no avail.

Any suggestions would be ever so greatly appreciated. If this is not the correct forum to pose this question, please direct me to the correct one. Thanks!

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

Some sort of spyware snuck onto my computer and has corrupted MS Word. As

far as I can tell, my virus protection program (Trend Micro PC-Cillin) has
removed it from my system. If I try to open Word, I get messages that system
resources are low, despite the fact that nothing else is open. The computer
basically freezes up and I have to re-boot. I have deleted Word and
re-installed, to no avail.

Any suggestions would be ever so greatly appreciated. If this is not the

correct forum to pose this question, please direct me to the correct one.
Thanks!

 

[NygmaticOne]

Ok, Spyware and Viruses are different things. You should try installing LavaSoft Adaware 6.0 and try cleaning up the spyware if this is indeed the problem.

 

[Guest]

Thank you Suzanne. Normal.dot was corrupted. problem
solved!