Cannot access Outlook or Office CD

[Michael]

I started with Windows 98. I did a clean install to ME and all worked fine.
I did an upgrade to XP Home. Until XP office worked fine.

I just upgraded to XP. I have office 2000 professional. Now, all
components work but Outlook. AND, I while I can see what is on the CD, I
cannot get setup to run.

After loading XP, I loaded Office 2000. I then got all the critical patches
for XP and for office 2000.

Now, when I try to get into Outlook I get a series of error messages.

1, Your computer has been upgraded from windows 95 0r 98 to a later version
of windows. Outlook must configure itself for this version of windows.
I click OK and am then asked to insert the Office 2000 Pro disk. After
inserting the disk, I click OK.

I then receive:
Outlook was unsuccessful in configuring itself for your new version of
Windows. Please perform a detect and repair. If it is not successful, you
must reinstall Outlook.

I then get:
Cannot start Outlook. A required component is missing: OMINT.dll. Please
install MS Outlook again.

When I click okay, I get a Microsoft error report to send to MS. There is
no suggestions with it.

I have tried to uninstall Office but it cannot find the CD. I insert the CD
and the autorun will not start it. I have accessed the CD and tried to run
setup with no success.

Any help?

Thanks

 

[Milly Staples [MVP - Outlook]]

Did you try the Detect and Repair as it suggested?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Michael <[email protected]> asked:

| I started with Windows 98. I did a clean install to ME and all
| worked fine. I did an upgrade to XP Home. Until XP office worked
| fine.
|
| I just upgraded to XP. I have office 2000 professional. Now, all
| components work but Outlook. AND, I while I can see what is on the
| CD, I cannot get setup to run.
|
| After loading XP, I loaded Office 2000. I then got all the critical
| patches for XP and for office 2000.
|
| Now, when I try to get into Outlook I get a series of error messages.
|
| 1, Your computer has been upgraded from windows 95 0r 98 to a later
| version of windows. Outlook must configure itself for this version
| of windows.
| I click OK and am then asked to insert the Office 2000 Pro disk.
| After inserting the disk, I click OK.
|
| I then receive:
| Outlook was unsuccessful in configuring itself for your new version of
| Windows. Please perform a detect and repair. If it is not
| successful, you must reinstall Outlook.
|
| I then get:
| Cannot start Outlook. A required component is missing: OMINT.dll.
| Please install MS Outlook again.
|
| When I click okay, I get a Microsoft error report to send to MS.
| There is no suggestions with it.
|
| I have tried to uninstall Office but it cannot find the CD. I insert
| the CD and the autorun will not start it. I have accessed the CD and
| tried to run setup with no success.
|
| Any help?
|
| Thanks

 

[Michael]

run it from Outlook as I can't access Outlook, I tried to run it from Word.
I received the following Windows Installer dialog box:

This patch package could not be opened. Verify that the patch exists and
that you can access it or contact the application vendor to verify that this
is a valid windows installer patch package.

I do not know which patch package they are talking about. I did load all
the critical Microsoft patches.

When I now try to access the Office Update site, when it scans my computer,
it says error: unable to check for updates on this computer

I think I will probably have to delete it and reinstall, however, I don't
know how I can delete it without slicking the drive

 

[Kevin McNiel [MSFT]]

Download the Windows Installer Cleanup Utility (see Knowledge Base article
295823 OFF: Error Message: This Patch Package Could Not Be Opened ...
(http://support.microsoft.com/?id=295823) and remove the Installer settings
for Office, and then reinstall Office. Hopefully you will be able to install
it without error. Be sure to stop any real-time anti-virus software during
the installation.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

run it from Outlook as I can't access Outlook, I tried to run it from Word.
I received the following Windows Installer dialog box:

This patch package could not be opened. Verify that the patch exists and
that you can access it or contact the application vendor to verify that this
is a valid windows installer patch package.

I do not know which patch package they are talking about. I did load all
the critical Microsoft patches.

When I now try to access the Office Update site, when it scans my computer,
it says error: unable to check for updates on this computer

I think I will probably have to delete it and reinstall, however, I don't
know how I can delete it without slicking the drive

Did you try the Detect and Repair as it suggested?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Michael <[email protected]> asked:

| I started with Windows 98. I did a clean install to ME and all
| worked fine. I did an upgrade to XP Home. Until XP office worked
| fine.
|
| I just upgraded to XP. I have office 2000 professional. Now, all
| components work but Outlook. AND, I while I can see what is on the
| CD, I cannot get setup to run.
|
| After loading XP, I loaded Office 2000. I then got all the critical
| patches for XP and for office 2000.
|
| Now, when I try to get into Outlook I get a series of error messages.
|
| 1, Your computer has been upgraded from windows 95 0r 98 to a later
| version of windows. Outlook must configure itself for this version
| of windows.
| I click OK and am then asked to insert the Office 2000 Pro disk.
| After inserting the disk, I click OK.
|
| I then receive:
| Outlook was unsuccessful in configuring itself for your new version of
| Windows. Please perform a detect and repair. If it is not
| successful, you must reinstall Outlook.
|
| I then get:
| Cannot start Outlook. A required component is missing: OMINT.dll.
| Please install MS Outlook again.
|
| When I click okay, I get a Microsoft error report to send to MS.
| There is no suggestions with it.
|
| I have tried to uninstall Office but it cannot find the CD. I insert
| the CD and the autorun will not start it. I have accessed the CD and
| tried to run setup with no success.
|
| Any help?
|
| Thanks

 

[mike l.]

From reading the Knowledge base articles referred to, it appears that the
Cleanup will not work with XP. The have a version for 95, 98, and ME, and
one for NT and 2000.

If we I have the old file, which I can do when I get home, I am wondering if
I can use one of those utilities. I would probably select the ME version as
that is what I uploaded from.

If not. I think it is getting very close to fdisk and format time.

I do really appreciate your efforts to help me find a less extreme way to
resolve it and will explore your suggestions before I leap. I guess I am
just getting frustrated with the problem

Thanks
again. and I am listening.

Michael

Download the Windows Installer Cleanup Utility (see Knowledge Base article
295823 OFF: Error Message: This Patch Package Could Not Be Opened ...
(http://support.microsoft.com/?id=295823) and remove the Installer settings
for Office, and then reinstall Office. Hopefully you will be able to install
it without error. Be sure to stop any real-time anti-virus software during
the installation.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

run it from Outlook as I can't access Outlook, I tried to run it from Word.
I received the following Windows Installer dialog box:

This patch package could not be opened. Verify that the patch exists and
that you can access it or contact the application vendor to verify that this
is a valid windows installer patch package.

I do not know which patch package they are talking about. I did load all
the critical Microsoft patches.

When I now try to access the Office Update site, when it scans my computer,
it says error: unable to check for updates on this computer

I think I will probably have to delete it and reinstall, however, I don't
know how I can delete it without slicking the drive

Did you try the Detect and Repair as it suggested?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Michael <[email protected]> asked:

| I started with Windows 98. I did a clean install to ME and all
| worked fine. I did an upgrade to XP Home. Until XP office worked
| fine.
|
| I just upgraded to XP. I have office 2000 professional. Now, all
| components work but Outlook. AND, I while I can see what is on the
| CD, I cannot get setup to run.
|
| After loading XP, I loaded Office 2000. I then got all the critical
| patches for XP and for office 2000.
|
| Now, when I try to get into Outlook I get a series of error messages.
|
| 1, Your computer has been upgraded from windows 95 0r 98 to a later
| version of windows. Outlook must configure itself for this version
| of windows.
| I click OK and am then asked to insert the Office 2000 Pro disk.
| After inserting the disk, I click OK.
|
| I then receive:
| Outlook was unsuccessful in configuring itself for your new version of
| Windows. Please perform a detect and repair. If it is not
| successful, you must reinstall Outlook.
|
| I then get:
| Cannot start Outlook. A required component is missing: OMINT.dll.
| Please install MS Outlook again.
|
| When I click okay, I get a Microsoft error report to send to MS.
| There is no suggestions with it.
|
| I have tried to uninstall Office but it cannot find the CD. I insert
| the CD and the autorun will not start it. I have accessed the CD and
| tried to run setup with no success.
|
| Any help?
|
| Thanks

 

[Kevin McNiel [MSFT]]

Upon investigation, I'm finding some conflicting information about whether
the Windows Installer Cleanup Utility is supported on Windows XP. Knowledge
Base article 816273 "Setup Is Unable to Remove Earlier Version" Error
Message When You Try (http://support.microsoft.com/?id=816273) indicates
that it is while Knowledge Base article 295823 OFF: Error Message: This
Patch Package Could Not Be Opened ...
(http://support.microsoft.com/?id=295823) indicates it is not. I will
investigate further and report back here.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

From reading the Knowledge base articles referred to, it appears that the
Cleanup will not work with XP. The have a version for 95, 98, and ME, and
one for NT and 2000.

If we I have the old file, which I can do when I get home, I am wondering if
I can use one of those utilities. I would probably select the ME version as
that is what I uploaded from.

If not. I think it is getting very close to fdisk and format time.

I do really appreciate your efforts to help me find a less extreme way to
resolve it and will explore your suggestions before I leap. I guess I am
just getting frustrated with the problem

Thanks
again. and I am listening.

Michael

Download the Windows Installer Cleanup Utility (see Knowledge Base article
295823 OFF: Error Message: This Patch Package Could Not Be Opened ...
(http://support.microsoft.com/?id=295823) and remove the Installer settings
for Office, and then reinstall Office. Hopefully you will be able to install
it without error. Be sure to stop any real-time anti-virus software during
the installation.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

run it from Outlook as I can't access Outlook, I tried to run it from Word.
I received the following Windows Installer dialog box:

This patch package could not be opened. Verify that the patch exists and
that you can access it or contact the application vendor to verify

that
this

is a valid windows installer patch package.

I do not know which patch package they are talking about. I did load all
the critical Microsoft patches.

When I now try to access the Office Update site, when it scans my computer,
it says error: unable to check for updates on this computer

I think I will probably have to delete it and reinstall, however, I don't
know how I can delete it without slicking the drive

Did you try the Detect and Repair as it suggested?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Michael <[email protected]> asked:

| I started with Windows 98. I did a clean install to ME and all
| worked fine. I did an upgrade to XP Home. Until XP office worked
| fine.
|
| I just upgraded to XP. I have office 2000 professional. Now, all
| components work but Outlook. AND, I while I can see what is on the
| CD, I cannot get setup to run.
|
| After loading XP, I loaded Office 2000. I then got all the critical
| patches for XP and for office 2000.
|
| Now, when I try to get into Outlook I get a series of error messages.
|
| 1, Your computer has been upgraded from windows 95 0r 98 to a later
| version of windows. Outlook must configure itself for this version
| of windows.
| I click OK and am then asked to insert the Office 2000 Pro disk.
| After inserting the disk, I click OK.
|
| I then receive:
| Outlook was unsuccessful in configuring itself for your new

version

of

 

[Kevin McNiel [MSFT]]

Upon investigation, I have found that the version of the Windows Installer
Cleanup Utility is not fully compatible with Windows Installer 2.0 and
beyond. I have requested that the Knowledge Base article I referenced
(816273) be modified to reflect this. My apology for any problems my
recommendation may have caused.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

 

[mike l.]

No problem.
I got impatient last night and tried to load XP on a clean machine. That
did not work so I slicked again and loaded ME. No problem there. I then
upgraded to XP and am stuck at a point where the install program tells me
that msxml3.dll was not copied correctly. I selected retry with no success.
That is where I am now.

Upon investigation, I have found that the version of the Windows Installer
Cleanup Utility is not fully compatible with Windows Installer 2.0 and
beyond. I have requested that the Knowledge Base article I referenced
(816273) be modified to reflect this. My apology for any problems my
recommendation may have caused.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

Upon investigation, I'm finding some conflicting information about whether
the Windows Installer Cleanup Utility is supported on Windows XP. Knowledge
Base article 816273 "Setup Is Unable to Remove Earlier Version" Error
Message When You Try (http://support.microsoft.com/?id=816273) indicates
that it is while Knowledge Base article 295823 OFF: Error Message: This
Patch Package Could Not Be Opened ...
(http://support.microsoft.com/?id=295823) indicates it is not. I will
investigate further and report back here.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no rights.
Please reply to the Group only, This address cannot receive incoming
messages.

From reading the Knowledge base articles referred to, it appears that the
Cleanup will not work with XP. The have a version for 95, 98, and ME, and
one for NT and 2000.

If we I have the old file, which I can do when I get home, I am

wondering

if
I can use one of those utilities. I would probably select the ME

version

as
that is what I uploaded from.

If not. I think it is getting very close to fdisk and format time.

I do really appreciate your efforts to help me find a less extreme way to
resolve it and will explore your suggestions before I leap. I guess I am
just getting frustrated with the problem

Thanks
again. and I am listening.

Michael
Download the Windows Installer Cleanup Utility (see Knowledge Base article
295823 OFF: Error Message: This Patch Package Could Not Be Opened ....
(http://support.microsoft.com/?id=295823) and remove the Installer
settings
for Office, and then reinstall Office. Hopefully you will be able to
install
it without error. Be sure to stop any real-time anti-virus software during
the installation.

Kevin McNiel, MCSE/MCSA
Platform Server Setup Group

This posting is provided "AS IS" with no warranties, and confers no
rights.
Please reply to the Group only, This address cannot receive incoming
messages.


run it from Outlook as I can't access Outlook, I tried to run it from
Word.
I received the following Windows Installer dialog box:

This patch package could not be opened. Verify that the patch exists
and
that you can access it or contact the application vendor to verify that
this
is a valid windows installer patch package.

I do not know which patch package they are talking about. I did load
all
the critical Microsoft patches.

When I now try to access the Office Update site, when it scans my
computer,
it says error: unable to check for updates on this computer

I think I will probably have to delete it and reinstall, however, I
don't
know how I can delete it without slicking the drive

Did you try the Detect and Repair as it suggested?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the
Swen virus, all e-mails sent to my actual account will be deleted
w/out
reading.

After searching google.groups.com and finding no answer
Michael <[email protected]> asked:

| I started with Windows 98. I did a clean install to ME and all
| worked fine. I did an upgrade to XP Home. Until XP office worked
| fine.
|
| I just upgraded to XP. I have office 2000 professional.

Now,
all

| components work but Outlook. AND, I while I can see what is on the
| CD, I cannot get setup to run.
|
| After loading XP, I loaded Office 2000. I then got all the critical
| patches for XP and for office 2000.
|
| Now, when I try to get into Outlook I get a series of error
messages.
|
| 1, Your computer has been upgraded from windows 95 0r 98 to a later
| version of windows. Outlook must configure itself for this version
| of windows.
| I click OK and am then asked to insert the Office 2000 Pro disk.
| After inserting the disk, I click OK.
|
| I then receive:
| Outlook was unsuccessful in configuring itself for your new version
of
| Windows. Please perform a detect and repair. If it is not
| successful, you must reinstall Outlook.
|
| I then get:
| Cannot start Outlook. A required component is missing: OMINT.dll.
| Please install MS Outlook again.
|
| When I click okay, I get a Microsoft error report to send to MS.
| There is no suggestions with it.
|
| I have tried to uninstall Office but it cannot find the CD. I
insert
| the CD and the autorun will not start it. I have accessed the CD
and
| tried to run setup with no success.
|
| Any help?
|
| Thanks