Cannot install Office Ultimate 2007

[JC]

Please let someone know the answer to this...
I am trying to install the above on my PC running windows XP.
As soon as I start the installation it goes wrong and I get the blue screen
of death saying "BAD POOL HEADER Stop: 0x19 (0x20, 0xE16F7000, 0xE16F7D58,
0x1FAB1FAB)"

I tried the support team for Microsoft XP and they said it was an office
problem and wouldn't help. I then tried the support team for Microsoft Office
and they didn't recognise my PID number (I typed in the licence key number as
I couldn't find any PID number).

Please help! Huge thankyous in advance!

 

[JC]

More info... I sometimes get this "blue screen of death" message instead:

Stop: 0x8E (0xC0000005, 0x8054C0B9, 0xF4E2598C, 0x0)

Thanks.

 

[Milly Staples [MVP - Outlook]]

Blue screens (gad, how long since I have seen one of those) usually indicates a bad driver that causes the crash.

Try updating all of your video, keyboard, mouse, sound, etc. drivers (be sure to include your external items like printers and scanners) and then retry your installation. After installing the latest drivers, reboot to ensure a fresh session.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, JC asked:

| Please let someone know the answer to this...
| I am trying to install the above on my PC running windows XP.
| As soon as I start the installation it goes wrong and I get the blue
| screen of death saying "BAD POOL HEADER Stop: 0x19 (0x20, 0xE16F7000,
| 0xE16F7D58, 0x1FAB1FAB)"
|
| I tried the support team for Microsoft XP and they said it was an
| office problem and wouldn't help. I then tried the support team for
| Microsoft Office and they didn't recognise my PID number (I typed in
| the licence key number as I couldn't find any PID number).
|
| Please help! Huge thankyous in advance!

 

[JC]

I am installing it from a DVD.
All my drivers are up to date.

 

[JC]

Hi. All my drivers are up to date - I totally wiped my hard disk and started
again about a month ago.

 

[LVTravel]

And you do have XP SP 2 or later installed correct? 2007 will only install
with SP2 or later for Windows XP.

 

[JC]

Yes it is authentic

An authentic Microsoft DVD?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I am installing it from a DVD.
All my drivers are up to date.

 

[JC]

Yep I have a legit version of XP Home edition version 2002 with service pack 3.

 

[Bob Buckland ?:-\)]

Hi J.C.,

Bad Pool Header problems can be a bit of a pain to track down

It could be that something (a driver, even if 'current') or a program and Win XP SP3 are not compatible, but it can also indicate a
device/hardware problem, sometimes a bad memory chip for the PC or a graphics card that doesn't show up as a problem until it's
'pushed' too hard.

Have you installed or upgraded anything else recently, including hardware or driver upgrades?

Can you copy the Office DVD to your hard drive then install from there?

The Product ID is the code for the installed software, so you may need to contact Microsoft directly by phone if the online form
only allows for a Product ID code.

==================
Yep I have a legit version of XP Home edition version 2002 with service pack 3.>>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[JC]

Thanks Bob, I will try what you said.
I did install a DVD drive recently...
I've only installed 2 other programs on this pc so I will un-install them
then try it again. Then I'll try copying the CD to the HD.

Thanks!

 

[JC]

I've got it to work!!!!

Not sure which of the following sorted it, but this is what I did:
Uninstalled Quick Time (it was the only other program installed)
Copied the contents of the Office DvD onto my harddisk (Note that I could
only do this in Safe mode, in normal mode I got the BSOD).
Ran the installation from my harddisk in normal mode - All worked!

Thanks for all your help!
JC.

 

[Andi]

Hi Bob can you help me as well

i recently buy a MSInote book without anda CD drive
and have the preinstalled Windows XP home 2002 sp3

and i also buy the cd for Office 2007
after i copy the file to my USB than copy to my harddisk
i still cannot install

its show message " the language of this instalattion package is not
supported by your system

is this suppose to mean that 2007 office cannot be installed in my new
laptop ?
thanks

 

[JoAnn Paules]

No, but I suspect it has something to do with the fact that you're trying to
install it the way you are.