1)Delete Microsoft Help : C\PROGRAM DATA\MICROSOFT\HELP
2)Deleted CL view registry Key from :
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
3)Reapair Office
4)reboot pc
Issue resolved
Alcarcalim wrote:
Cannot not access the help function
04-Dec-06
I am getting a weird error whenever I click the Help Button. I could not find
the answer to my problem on the regular site so I thought I would ask here
When I click the help button it displays this error message
The setup controller has encountered a problem during install. Please review
the log files for further information on the error
When I press ok to exit out of the error, it then displays this
CLView can't display Help
CLView cannot install the necessary files due to Windows installer error 33
The process cannot access the file because another process has locked a
portion of the file.
Previous Posts In This Thread:
Cannot not access the help function
I am getting a weird error whenever I click the Help Button. I could not find
the answer to my problem on the regular site so I thought I would ask here
When I click the help button it displays this error message
The setup controller has encountered a problem during install. Please review
the log files for further information on the error
When I press ok to exit out of the error, it then displays this
CLView can't display Help
CLView cannot install the necessary files due to Windows installer error 33
The process cannot access the file because another process has locked a
portion of the file.
Oops, forgot to finish the post. I'm using Word 2007 by the way.
Oops, forgot to finish the post. I am using Word 2007 by the way. Any ideas a
to what is happening?
I can tell you some things about what's probably happening, but Ican't promise
I can tell you some things about what's probably happening, but
can't promise a fix
CLView.exe is the program (new in Office 2007) that displays the help
Either it wasn't installed correctly when you installed the rest o
Office, or something damaged its files or registry entries afterward
That's why the installer is trying to run
The text of Windows Installer error 33 is only "Setup failed". Th
rest of the message you quoted is more informative, but it would hav
been nice if it mentioned which file it was trying to access. (That'
a common and infuriating failing of MS's error messages. The softwar
knows what it's looking for, but it won't tell you.
The log files mentioned in the first message probably don't exist
Usually you have to run the installer package from a command line an
include a switch to turn on logging, or know to create the magi
registry key that forces all installers to write logs. (Go t
<
http://msdn2.microsoft.com/en-gb/library/kz0ke5xt(vs.80).aspx> an
look in the section "How do I get a log file for my installation?".
The thing most likely to fix the problem is to click the Office butto
in Word, click "Word Options" at the bottom of the menu, click th
Resources tab, and click the Diagnose button in the "run Microsof
Diagnostics" section. That will run the installer in maintenance mode
which may get CLView installed properly
Good luck
-
Regards
Jay Freedma
Microsoft Word MVP FAQ:
http://word.mvps.or
Email cannot be acknowledged; please post all follow-ups to th
newsgroup so all may benefit
On Mon, 4 Dec 2006 18:50:00 -0800, Alcarcalim
Thanks so much for your help. Unfortunately, nothing really worked.
Thanks so much for your help. Unfortunately, nothing really worked. I had run
diagnostics before you even suggested it, and it did repair a file, but it
still didn't fix my problem. Should I try reinstalling Office?
Nevermind, I just reinstalled Word and Help still won't load.
Nevermind, I just reinstalled Word and Help still will not load. I am totally
baffled.
Have you resolved this issue?
Have you resolved this issue? I have had the same exact issue and I cannot find
a solution.
:
Nope, never resolved it...it's really annoying too.
Nope, never resolved it...it is really annoying too. Also, the style manuals
were not loaded with office either, so the insert reference function will not
work either
:
I just solved this problem. I was having the EXACT same problem.
I just solved this problem. I was having the EXACT same problem. I couldn't run help and I lost all of the style manuals. Turns out the problem is easy to solve. First download and install the Windows Installer Cleanup Utility. If you google search that program name the first hit takes you to Microsofts site. Install it, and then uninstall MS Office 07. Restart your computer, then reinstall office. Make sure it's a full install with all features run from the computer. Once I did that all problems were solved. It was great.
I'm sorry, but I've tried all of these things and nothing works.
I am sorry, but I have tried all of these things and nothing works. Has this
worked for anyone? I appreciate the help.
:
I have posted a remedy that has worked for me in a similar topic on here.
I have posted a remedy that has worked for me in a similar topic on here.
Look for Help does not work in Word 2007. I have not recieved any responses,
but it is worth a try.
:
I understand the part of downloading the Cleanup Utility, but what do I do
I understand the part of downloading the Cleanup Utility, but what do I do
with it? Do I erase all the installation files on MSOffice or just some of
them? Do I erase these files before or after I uninstall MSOffice? Sorry for
the trouble but I'm finding this problem very annoying. Thanks.
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