Cannot Receive Messages

[Jay]

Hello all helping hands.

I am using Microsoft outlook as an email client, and
access the ISP mail server from a remote location through
Dialup Access.
My problem is that I can send mails all right, but cannot
receive any messages. The ISP has confirmed that I have
some messages in the server, but I can't download it to
my computer. When pressing the send/receive, it does the
job and then says task completes, but still I cannot get
any messages in the inbox.

If the pop3 settings has been incorrect, it would have
given an error message. Is this something to do with
Outlook itself, or the TP Line that I am using?
Please assist.

Thanks

Jay

 

[Jeff Stephenson [MSFT]]

What version of Outlook are you using? What sort of mail account(s)? (I
assume POP3.) Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479 for Outook
2002, or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240347 for
Outlook 2000) and post the logfile (OPMLog.log for Outlook 2002, pop3log.txt
for Outlook 2000) after one of the instances when you don't get mail but
should.