Cannot reload Office 2000 upgrade

[Tim G]

I have Office 2000 upgrade version, with original CD and product key. I
uninstalled from my computer due to some problems loading Word and Excel
files, with the intention of reinstalling. Now when I try to reinstall, I
get the "could not find any previously installed compliant products for
installing this product" message. I obviously was able to install Office
from this CD on this computer previously, don't know why I cannot now. The
computer came with Works suite preinstalled, which is supposed to be one of
the compliant products for upgrade. I did try the "look on C drive" option
since that is where Works resides. Why can't I reinstall?

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=210437 "OFF2000: Products
That Qualify for the Microsoft Office Upgrade".

 

[Tim G]

Yes, thanks, I had just found that article, and Works IS shown as a
qualifying product. There is a note that says "contact tech support if the
upgrade version does not recognize", so I guess I'll go that route unless
anyone has a suggestion. Hopefully I won't be out the $35 tech support
charge....

 

[Tim G]

Wishful thinking.... $35 it is unless I can figure this out without calling
tech svc

 

[Bob I]

Is Works properly installed? You may not have it on the PC for it to be
recognized.

 

[Joanne]

Hi, Tim, Did you ever figure out how to upgrade? I'm in the same situation,
and over in the office setup discussion group, I've run into a customer
"service" rep with a bad attitude and no answers.

 

[Carey Frisch [MVP]]

Products That Qualify for the Microsoft Office 2000 Upgrade
http://support.microsoft.com/default.aspx?scid=kb;en-us;210437

You may wish to contact Microsoft Office Technical Support
at (425) 635-7056 for additional assistance and ask them
what to do.

--
Carey Frisch
Microsoft MVP
Windows XP Shell/User
Microsoft Community Newsgroups

----------------------------------------------------------------------

:

| Hi, Tim, Did you ever figure out how to upgrade? I'm in the same situation,
| and over in the office setup discussion group, I've run into a customer
| "service" rep with a bad attitude and no answers.
|
| "Tim G" wrote:
|
| > Yes, thanks, I had just found that article, and Works IS shown as a
| > qualifying product. There is a note that says "contact tech support if the
| > upgrade version does not recognize", so I guess I'll go that route unless
| > anyone has a suggestion. Hopefully I won't be out the $35 tech support
| > charge....
| >
| >
| >
| > "garfield-n-odie" wrote:
| >
| > > See http://support.microsoft.com/?kbid=210437 "OFF2000: Products
| > > That Qualify for the Microsoft Office Upgrade".
| > >
| > > Tim G wrote:
| > >
| > > > I have Office 2000 upgrade version, with original CD and product key. I
| > > > uninstalled from my computer due to some problems loading Word and Excel
| > > > files, with the intention of reinstalling. Now when I try to reinstall, I
| > > > get the "could not find any previously installed compliant products for
| > > > installing this product" message. I obviously was able to install Office
| > > > from this CD on this computer previously, don't know why I cannot now. The
| > > > computer came with Works suite preinstalled, which is supposed to be one of
| > > > the compliant products for upgrade. I did try the "look on C drive" option
| > > > since that is where Works resides. Why can't I reinstall?
| > >
| > >

 

[Milly Staples [MVP - Outlook]]

BZZZT - again, not a CSR, but a private citizen.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Hi, Tim, Did you ever figure out how to upgrade? I'm in the same
| situation, and over in the office setup discussion group, I've run
| into a customer "service" rep with a bad attitude and no answers.
|
| "Tim G" wrote:
|
|| Yes, thanks, I had just found that article, and Works IS shown as a
|| qualifying product. There is a note that says "contact tech support
|| if the upgrade version does not recognize", so I guess I'll go that
|| route unless anyone has a suggestion. Hopefully I won't be out the
|| $35 tech support charge....
||
||
||
|| "garfield-n-odie" wrote:
||
||| See http://support.microsoft.com/?kbid=210437 "OFF2000: Products
||| That Qualify for the Microsoft Office Upgrade".
|||
||| Tim G wrote:
|||
|||| I have Office 2000 upgrade version, with original CD and product
|||| key. I uninstalled from my computer due to some problems loading
|||| Word and Excel files, with the intention of reinstalling. Now
|||| when I try to reinstall, I get the "could not find any previously
|||| installed compliant products for installing this product" message.
|||| I obviously was able to install Office from this CD on this
|||| computer previously, don't know why I cannot now. The computer
|||| came with Works suite preinstalled, which is supposed to be one of
|||| the compliant products for upgrade. I did try the "look on C
|||| drive" option since that is where Works resides. Why can't I
|||| reinstall?

 

[Joanne]

Milly, are you stalking me? <G>