Can't complete Office 2004 setup assistant

[williamlynes]

I installed by dragging the Office folder from the install CD into my
Applications directory. When I launch any Office app (Word, Excel,
etc.) afterwards, the Setup Assistant pops up. Ok so far.

When I get to step 3, User Information, I cannot click or tab to any
field (first name, last name, email address, etc.) on the screen. I
cannot quit by clicking the Quit button in the lower right hand
corner, nor can I by holding down Command-Q. The only way to exit I've
found is to force quit, but the Force Quit window doesn't say the app
is "Not Responding."

I have run the Remove Office utility multiple times. I am on a brand
spanking new MacBook Pro with Leopard.

 

[Diane Ross]

I have run the Remove Office utility multiple times. I am on a brand
spanking new MacBook Pro with Leopard.

Did you install Leopard or did it come pre-installed? Have you upgraded to
10.5.1? It sounds like you might have a permissions error. You can reset
permissions in Leopard.

Boot to the Leopard install disk and from the Utilities menu select a user
account that needs its ACL's reset.

Then select the reset option at the
bottom. It is done when there is a faded Done button at the bottom and you
can select the hard drive and user name again and the reset button is
available again.

This only resets the top levels of the user directories but
you should be able to use the Get Info window to complete the changes by
Choosing to apply to enclosed items.

 

[williamlynes]

Hi Diane,
Leopard was pre-installed, and I've upgraded to 10.5.1. I booted off
the Leopard install disc, and under the Utilities Menu I see "Startup
Disk" "Reset Password" "Firmware Password Utility" "Disk Utility"
"Terminal" "System Profiler" "Network utility" and "Restore System
From Backup." I do not see my user account in this menu. Perhaps that
is because I only have one user account set up.

I checked out Disk Utility to see if there's a way to choose a
particular user, but there isn't...that I can find. Please clarify,
and thanks for your help

 

[williamlynes]

Hi Diane,
I googled "reset ACL leopard" and found this thread at Apple's support
site:
http://discussions.apple.com/thread.jspa?threadID=1325802&tstart=15

Looks like you left out the step: "From the Utilities menu - choose
reset password - this utility now has the option to reset home
directory ACL's."

I did this for my user (which is also the administrator), rebooted,
chose get info on "Macintosh HD" and applied all to the enclosed
folders. The permissions are Read & Write for system and admin, Read
only for everyone.

I "reinstalled" Office (dragged the folder into my applications
folder). I launched Excel, it still hangs on Step 3 of the Setup
Assistant.

Question: If I install it successfully on another Mac, can I drag that
install onto this machine over the network and expect it to work? This
is getting ridiculous, but thank you for your help!
Thanks!
Will

Hi Diane,
Leopard was pre-installed, and I've upgraded to 10.5.1. I booted off
the Leopard install disc, and under the Utilities Menu I see "Startup
Disk" "Reset Password" "Firmware Password Utility" "Disk Utility"
"Terminal" "System Profiler" "Network utility" and "Restore System
From Backup." I do not see my user account in this menu. Perhaps that
is because I only have one user account set up.

I checked out Disk Utility to see if there's a way to choose a
particular user, but there isn't...that I can find. Please clarify,
and thanks for your help

On 1/9/08 9:06 AM, in article
(e-mail address removed),

Did you install Leopard or did it come pre-installed? Have you upgraded to
10.5.1? It sounds like you might have a permissions error. You can reset
permissions in Leopard.

Boot to the Leopard install disk and from the Utilities menu select a user
account that needs its ACL's reset.

Then select the reset option at the
bottom. It is done when there is a faded Done button at the bottom and you
can select the hard drive and user name again and the reset button is
available again.

This only resets the top levels of the user directories but
you should be able to use the Get Info window to complete the changes by
Choosing to apply to enclosed items.

 

[Diane Ross]

Looks like you left out the step: "From the Utilities menu - choose
reset password - this utility now has the option to reset home
directory ACL's."

Sorry about that. I'll add that to the instructions.

I did this for my user (which is also the administrator), rebooted,
chose get info on "Macintosh HD" and applied all to the enclosed
folders. The permissions are Read & Write for system and admin, Read
only for everyone.

I "reinstalled" Office (dragged the folder into my applications
folder). I launched Excel, it still hangs on Step 3 of the Setup
Assistant.

In Office 2004 you can drag over or use the installer. Both ways will
require the "first run" to trigger. This installs fonts and preferences.
Some are invisible files like your CD Key.

Run "Remove Office". Not sure how you removed it before but simply trashing
does not get all files. Next, in System Preferences create a new User and
give it admin privileges. Now boot from this new User.Try to install. Does
this work. If not, then download and run the 10.5.1 updater. As a last
resort you might have to do an "Archive & Install" of the OS.

Apple - Downloads - Mac OS X Updates - Mac OS X 10.5.1 Update
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1051update
..html>

A tip: When updating, use Software Updater to inform you of updates, but go
to Apple's downloads page and get the standalone updater.

Question: If I install it successfully on another Mac, can I drag that
install onto this machine over the network and expect it to work? This
is getting ridiculous, but thank you for your help!

Luckily this doesn't happen to everyone. With Leopard there are more
problems being reported because Office uses the base OS files to work. Some
Leopard users have run into problems because of the permission issues and
other faulty system files causing havoc.

Can you drag it over. Yes and know. Office will sense certain files haven't
been run and trigger the 'first run' which could land you back in the same
place you are now.