Can't select or change options in Word 2007

[Marcalans]

While working on a Word 2007 document, Windows Vista spontaneously began
shutting down applications, installed automatic updates, and rebooted the
system. When I returned to Word, I could no longer select text in a document
by dragging through it with the mouse. I can no longer change Word
preferences.

When I close Word, I get the following message:
"Microsoft Office Word has stopped working. Check online for a solution and
close the program. Close the program." The program never checks for online
solutions.

In addition, I get the following detailed error message:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6331.5000
Application Timestamp: 48fa27b4
Fault Module Name: mso.dll
Fault Module Version: 12.0.6320.5000
Fault Module Timestamp: 485ae817
Exception Code: c0000005
Exception Offset: 0003a9ed
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

I tried returning to the previous system restore point and then eventually
had to reinstall Office 2007, but Word still does not work.

Any help would be appreciated.

 

[Jay Freedman]

All of that misery, including the fact that reinstalling doesn't fix the
problem, is caused by damage to a registry entry. Follow the instructions in
http://support.microsoft.com/kb/940791 to fix it.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[dogear.us]

Thanks Jay. Grateful to you that it solved my problem.

This is such a shameful mistake. I suffered almost a whole month with
this problem.

Word consistently crashed and went through 7 levels of diagnostic and
could not find the problem. Why is there not another update to ensure
this is solved or doesn't happen ? And most of all, how MS expect
people to find this solution with the dumb title of this bugfix ?

"You may experience several problems after you install an automatic
update for Word 2007 on a Windows Vista-based computer"