Can't Uninstall Pre-release and can't Install Beta 7

[chan]

Hi. I hope someone can help me with this problem because it's rather
annoying and I don't have a word processing program on this computer that I
can use.
I was running the install for Beta 7 and it told me that I had to uninstall
the Pre-release before it could install. So I went to Control Panel,
Add-Remove Programs, and "Removed" the Pre-Release. Unfortunately, about 3/4
of the way through the uninstall, the computer crashed. When I turned the
computer back on and ran through the same steps to uninstall the Pre-Release,
it said that it could not uninstall because it needed the language components
in order to run. Could someone please help with this problem? I am in
urgent need of a word-processing program! Thank you for your time.

 

[JoAnn Paules [MVP]]

Now you see why you should *never* run a beta program on a production
system. What were you using before risking the stability of your system?

 

[chan]

I don't know. It is my aunt's computer and her son was the one that
installed the pre-release and now they want me to fix it. But I believe that
the computer came without Microsoft Office and the pre-release is the first
Office program on that computer.

Now you see why you should *never* run a beta program on a production
system. What were you using before risking the stability of your system?

--

JoAnn Paules
MVP Microsoft [Publisher]

Hi. I hope someone can help me with this problem because it's rather
annoying and I don't have a word processing program on this computer that
I
can use.
I was running the install for Beta 7 and it told me that I had to
uninstall
the Pre-release before it could install. So I went to Control Panel,
Add-Remove Programs, and "Removed" the Pre-Release. Unfortunately, about
3/4
of the way through the uninstall, the computer crashed. When I turned the
computer back on and ran through the same steps to uninstall the
Pre-Release,
it said that it could not uninstall because it needed the language
components
in order to run. Could someone please help with this problem? I am in
urgent need of a word-processing program! Thank you for your time.

 

[JoAnn Paules [MVP]]

You can try the Windows Installer cleaner but it's considered a last ditch
effort. As for a word processor, you'll need whatever disks came with her
computer. It may only have been Works but it's better than nothing.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301


And tell your nephew that he needs to learn not to go messing up somebody
else's computer by downloading something just because he can.
--

JoAnn Paules
MVP Microsoft [Publisher]

I don't know. It is my aunt's computer and her son was the one that
installed the pre-release and now they want me to fix it. But I believe
that
the computer came without Microsoft Office and the pre-release is the
first
Office program on that computer.

Now you see why you should *never* run a beta program on a production
system. What were you using before risking the stability of your system?

--

JoAnn Paules
MVP Microsoft [Publisher]

Hi. I hope someone can help me with this problem because it's rather
annoying and I don't have a word processing program on this computer
that
I
can use.
I was running the install for Beta 7 and it told me that I had to
uninstall
the Pre-release before it could install. So I went to Control Panel,
Add-Remove Programs, and "Removed" the Pre-Release. Unfortunately,
about
3/4
of the way through the uninstall, the computer crashed. When I turned
the
computer back on and ran through the same steps to uninstall the
Pre-Release,
it said that it could not uninstall because it needed the language
components
in order to run. Could someone please help with this problem? I am in
urgent need of a word-processing program! Thank you for your time.

 

[chan]

Ok, I'll give that a try. Thanks for the advice. I'll post with the results
after I have time to run the cleaner.

You can try the Windows Installer cleaner but it's considered a last ditch
effort. As for a word processor, you'll need whatever disks came with her
computer. It may only have been Works but it's better than nothing.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301


And tell your nephew that he needs to learn not to go messing up somebody
else's computer by downloading something just because he can.
--

JoAnn Paules
MVP Microsoft [Publisher]

I don't know. It is my aunt's computer and her son was the one that
installed the pre-release and now they want me to fix it. But I believe
that
the computer came without Microsoft Office and the pre-release is the
first
Office program on that computer.

Now you see why you should *never* run a beta program on a production
system. What were you using before risking the stability of your system?

--

JoAnn Paules
MVP Microsoft [Publisher]




Hi. I hope someone can help me with this problem because it's rather
annoying and I don't have a word processing program on this computer
that
I
can use.
I was running the install for Beta 7 and it told me that I had to
uninstall
the Pre-release before it could install. So I went to Control Panel,
Add-Remove Programs, and "Removed" the Pre-Release. Unfortunately,
about
3/4
of the way through the uninstall, the computer crashed. When I turned
the
computer back on and ran through the same steps to uninstall the
Pre-Release,
it said that it could not uninstall because it needed the language
components
in order to run. Could someone please help with this problem? I am in
urgent need of a word-processing program! Thank you for your time.

 

[Bob Buckland ?:-\)]

Hi Chan,

From your description it's not clear which betas you're working with and which one is having the problem uninstalling.

MS Office 2007 (version 12) is beta 2. MS Internet Explorer is v7 beta/prerelease 3.

=================
Ok, I'll give that a try. Thanks for the advice. I'll post with the results after I have time to run the cleaner. >>

 

[chan]

Hi Bob, I was referring to MS Office 2007. Sorry for the confusion.

 

[chan]

The Windows Installer Clean Up did the trick! Thanks for the help!