B
barbaraj
I am unable to clear a message that is in my outbox. It has an attachment
and it being sent repeatedly to the receiptant.
and it being sent repeatedly to the receiptant.
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F
F.H. Muffman
I am unable to clear a message that is in my outbox. It has an
File - Work Offline
Wait a few minutes.
Attempt to delete.
If it still fails,
File - Exit.
Wait a few minutes.
Restart Outlook and stay offline.
Attempt to delete.
attachment and it being sent repeatedly to the receiptant.
File - Work Offline
Wait a few minutes.
Attempt to delete.
If it still fails,
File - Exit.
Wait a few minutes.
Restart Outlook and stay offline.
Attempt to delete.
J
Jeff Malachowsky
F.H. Muffman said:File - Work Offline
Wait a few minutes.
Attempt to delete.
If it still fails,
File - Exit.
Wait a few minutes.
Restart Outlook and stay offline.
Attempt to delete.
J
Jeff Malachowsky
Hello! I have tried every solution I've seen recommended on the web,
including using File-Offline, changing the PST name, using SCANPST, trying to
delete it in 'safe' mode, and more. My stuck file is small, but I cannot
dislodge it. I sometimes also get the endless loop of Outlook 2007 blinking
rapidly and appearing to send endlessly (though it doesn't really send). I
saw reference to a Microsoft tool that forcibly clear the Outbox in earlier
versions of Outlook. Is there such a tool available? Are there any OTHER
solutions after the common ones have failed? Thank you!
including using File-Offline, changing the PST name, using SCANPST, trying to
delete it in 'safe' mode, and more. My stuck file is small, but I cannot
dislodge it. I sometimes also get the endless loop of Outlook 2007 blinking
rapidly and appearing to send endlessly (though it doesn't really send). I
saw reference to a Microsoft tool that forcibly clear the Outbox in earlier
versions of Outlook. Is there such a tool available? Are there any OTHER
solutions after the common ones have failed? Thank you!
F
F.H. Muffman
I am unable to clear a message that is in my outbox. It has an
Try Method 4 at http://www.howto-outlook.com/faq/messagestuckinoutbox.htm
Hello! I have tried every solution I've seen recommended on the web,
including using File-Offline, changing the PST name, using SCANPST,
trying to delete it in 'safe' mode, and more. My stuck file is small,
but I cannot dislodge it. I sometimes also get the endless loop of
Outlook 2007 blinking rapidly and appearing to send endlessly (though
it doesn't really send). I saw reference to a Microsoft tool that
forcibly clear the Outbox in earlier versions of Outlook. Is there
such a tool available? Are there any OTHER solutions after the common
ones have failed? Thank you!
Try Method 4 at http://www.howto-outlook.com/faq/messagestuckinoutbox.htm
J
Jeff Malachowsky
Thank you! That looked hopeful, BUT - after opening up MDBVU32.EXE, none of
the commands abort/submit, delete message or clear folder worked to remove
the stuck message. So - next idea??
the commands abort/submit, delete message or clear folder worked to remove
the stuck message. So - next idea??
F
F.H. Muffman
I am unable to clear a message that is in my outbox. It has an
Create a new pst and manually drag and drop everything over to it, except
for the Outbox and then switch OL to use that new PST?
I'm assuming that this is an IMAP/POP account and not Exchange...
Thank you! That looked hopeful, BUT - after opening up MDBVU32.EXE,
none of the commands abort/submit, delete message or clear folder
worked to remove the stuck message. So - next idea??
Create a new pst and manually drag and drop everything over to it, except
for the Outbox and then switch OL to use that new PST?
I'm assuming that this is an IMAP/POP account and not Exchange...
J
Jeff Malachowsky
Yes, a POP account. I worry about dragging everything to a new PST, since I
have alot of data in that file - 4GB including contacts, e-mail and calendar.
What do you think - would it be safe, or is there anything else to try?
have alot of data in that file - 4GB including contacts, e-mail and calendar.
What do you think - would it be safe, or is there anything else to try?
B
Brian Tillman [MVP - Outlook]
Thank you! That looked hopeful, BUT - after opening up MDBVU32.EXE, none of
the commands abort/submit, delete message or clear folder worked to remove
the stuck message. So - next idea??
Method 3 is guaranteed to work.
J
Jeff Malachowsky
Brian, thanks. I just tried that solution #3 and it sadly did not work (I'd
tried it before, also). I created a new PST (and, in a different directory),
made it the default, then reopened Outlook - when I then click on 'Mail' in
the Navigation Pane, it shows me 3 folders - Personal Folders (the one I just
created), Archive Folders, and jmal (the one with the stuck item). I
confirmed that the Personal Folders PST is the default destination under Mail
Accounts. I also, after doing this, compacted the broken PST, which also
didn't help. And, I closed Outlook by ending the process in Task Manager.
So - I'm still flummoxed!
tried it before, also). I created a new PST (and, in a different directory),
made it the default, then reopened Outlook - when I then click on 'Mail' in
the Navigation Pane, it shows me 3 folders - Personal Folders (the one I just
created), Archive Folders, and jmal (the one with the stuck item). I
confirmed that the Personal Folders PST is the default destination under Mail
Accounts. I also, after doing this, compacted the broken PST, which also
didn't help. And, I closed Outlook by ending the process in Task Manager.
So - I'm still flummoxed!
B
Brian Tillman [MVP - Outlook]
Brian, thanks. I just tried that solution #3 and it sadly did not work (I'd
tried it before, also).
Then you did it incorrectly.
I created a new PST (and, in a different directory),
made it the default, then reopened Outlook - when I then click on 'Mail' in
the Navigation Pane, it shows me 3 folders - Personal Folders (the one I
just
created), Archive Folders, and jmal (the one with the stuck item). I
confirmed that the Personal Folders PST is the default destination under
Accounts. I also, after doing this, compacted the broken PST, which also
didn't help. And, I closed Outlook by ending the process in Task Manager.
So - I'm still flummoxed!
Method three MUST work because the new Outbox Outlook creates when you make
the new PST your delivery location is, by definition, empty. It contains no
messages becuase you haven't sent any yet through the new PST. You copy
everything from your old PST to the new one EXCEPT for the message that won't
delete. How can this fail?
J
Jeff Malachowsky
I'm sorry - I misunderstood your suggestion. I thought you meant Solution #3
at http://www.howto-outlook.com/faq/messagestuckinoutbox.htm, which suggests
I'd be able to delete the message simply by creating a new default PST and
making the broken PST the secondary PST - it doesn't mention coping
everything over. But I understand you now. I am hesitant to copy all data
to a new PST simply because I have so much - my broken PST is about 4GB
large, including contacts, e-mail and calendar. Do you think it is 'safe' to
copy that much across to a new PST??
at http://www.howto-outlook.com/faq/messagestuckinoutbox.htm, which suggests
I'd be able to delete the message simply by creating a new default PST and
making the broken PST the secondary PST - it doesn't mention coping
everything over. But I understand you now. I am hesitant to copy all data
to a new PST simply because I have so much - my broken PST is about 4GB
large, including contacts, e-mail and calendar. Do you think it is 'safe' to
copy that much across to a new PST??
B
Brian Tillman [MVP - Outlook]
I'm sorry - I misunderstood your suggestion. I thought you meant Solution
#3
at http://www.howto-outlook.com/faq/messagestuckinoutbox.htm, which suggests
I'd be able to delete the message simply by creating a new default PST and
making the broken PST the secondary PST - it doesn't mention coping
everything over. But I understand you now. I am hesitant to copy all data
to a new PST simply because I have so much - my broken PST is about 4GB
large, including contacts, e-mail and calendar. Do you think it is 'safe'
to
copy that much across to a new PST??
I believe it is perfectly safe, particularly if you copy from the old PST to
the new instead of moving. To feel extra safe, just make a copy of your
existing PST prior to doing anything (with Outlook closed, of course).
J
Jeff Malachowsky
Alright - you got me - I will try this, with your assurance. Thanks! I'll
post back here once I do. Let me take this opportunity to also ask you
another question - would you copy over the archive file as well? I don't
really understand the whole archive system and structure - any tips on where
I could go to learn about it?
post back here once I do. Let me take this opportunity to also ask you
another question - would you copy over the archive file as well? I don't
really understand the whole archive system and structure - any tips on where
I could go to learn about it?
B
Brian Tillman [MVP - Outlook]
Alright - you got me - I will try this, with your assurance. Thanks! I'll
post back here once I do.
For any non-default folders, you can copy the entire folder. For the default
folders (those supplied by Outlook), you'll need to open each, select all the
items with Ctrl-A, then copy the selection to the corresponding default folder
in the new PST. For the calendar, you'll have to choose a table view like By
Category in order for Ctrl-A to work.
Let me take this opportunity to also ask you
another question - would you copy over the archive file as well? I don't
really understand the whole archive system and structure - any tips on where
I could go to learn about it?
Help Archive in Outlook will show many topics. You should copy your Archive
PST, but don't put it in the Windows folder Outlook will use by default to
create the archive. Store it under My Documents or some other place and let
Outlook create a new archive PST when it next runs Autoarchive. Use the old
archive only as reference if you need it by opening it in Outlook if you need
something in it. Name it something other than "Archive.pst", perhaps putting
a date range i nthe name so you know the periond of time it covers.
J
Jeff Malachowsky
Okay, I'm close. I've copied (moved) calendar and e-mail items to a new PST,
which is in a different directory and on a different drive than the broken
one. And - it was pretty easy, though it took a long time and got hung up
partway through a couple times. Now - before I proceed - last question (I
hope). I presume I need to copy notes and contacts across also - if so, how?
And then, what is the method I use to remove the old PST from my folder list
- in other words, disconnect it from Outlook? And again - thanks for your
help!
which is in a different directory and on a different drive than the broken
one. And - it was pretty easy, though it took a long time and got hung up
partway through a couple times. Now - before I proceed - last question (I
hope). I presume I need to copy notes and contacts across also - if so, how?
And then, what is the method I use to remove the old PST from my folder list
- in other words, disconnect it from Outlook? And again - thanks for your
help!
B
Brian Tillman [MVP - Outlook]
Okay, I'm close. I've copied (moved) calendar and e-mail items to a new
PST,
which is in a different directory and on a different drive than the broken
one. And - it was pretty easy, though it took a long time and got hung up
partway through a couple times. Now - before I proceed - last question (I
hope). I presume I need to copy notes and contacts across also - if so,
how?
I already explain exactly how in the very message you quoted.
And then, what is the method I use to remove the old PST from my folder list
- in other words, disconnect it from Outlook?
You make the new PST the delivery location as described on the web page F.H.
Muffman cited originally. You can then use File>Data File Management to
remove the old PST or you can remove it by right-clicking its root and
choosing Close.
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