Closing Word Documents - Get Normal Document

[Steve M.]

Whenever I close a Word 2002 document, I quickly get a document entitled
"normal" which then quickly closes out. This is a nuisance more than
anything else. Is there something I can do to prevent this from happening?
Thanks, Steve

 

[Suzanne S. Barnhill]

This suggests that your Normal.dot is being saved every time you quit Word.
Not normal. I would suggest that you enable the option "Prompt to save
Normal template" on the Save tab of Tools | Options. If you are prompted to
save Normal.dot every time you quit Word, then see “Word prompts me to save
changes to the Normal.dot template†at
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

 

[Steve M]

Thanks for your suggestion but it did not work.

I am using Nortion Antivirus 2004 so I looked at the araticle you suggested.
I then did the following: I disabled the Office Plug-in box in Norton
Antivirus and I enabled Prompt to Save Normal Template on Tools /Options.
Nothing changed. It's status quo.

I never got a Prompt to Save Normal Template. After that, I restored
everything back to the original (turned on Office plug-in in Norton and
unchecked the box for prompt to save normal template. Still no change.

Other ideas would be welcome.
Thanks. Steve

 

[Charles Kenyon]

Go back and disable the plug-in in Norton; leave the box to prompt before
saving normal.dot checked. These should be your standard settings.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://www.mvps.org/word which is awesome!
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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Steve M]

Charles: I disabled the plug-in in Norton and checked the box to prompt
before saving normal.dot. Still no relief from my original problem. Any
suggestions? Thanks, Steve

 

[Graham Mayor]

Attend to orphan temp files -
http://www.gmayor.com/what_to_do_when_word_crashes.htm
Then check for errant add-ins and/or corrupt normal.dot file - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

and leave that Norton AV plug-in off.

--
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Graham Mayor - Word MVP


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