L
Lloyd
We recently purchased Word 2007 for two different computers (with both copies
being valid!). Word 2003 is running on a third. The OS is XP, SP2 on all
three machines. At first the Word 2007 Compatability Mode seemed to work
well in opening, working with, and saving Word 2003 (.doc) files in
compatability mode. Lately, however, both copies of Word 2007 have been
corrupting Word 2003 files when we save them. [We only discover this when we
subsequently go to reopen them; they saved at the time of their prior use
with no indication of problems, they also printed without incident]. This
happens whether we are saving from one of the Word 2007 equipped machines via
a wireless network to the hard drive of the Word 2003 equipped machine, on
each of the Word 2007 equipped machines (to their hard drives, to a USB
drive, or an SD card), and regardless of which machine created the Word 2003
file in question. [One corrupted file was even created by somoene els's
machine, and sent to me as an attachment .] As a result, I am pretty
confident that it is not a hardware issue, or the Word 2003 equipped machine
that is the culplrit, but something going awry in Word 2007's compatibility
mode. I have already checked Office 2007 updates, and there were two or
three that seemed to apply, but when I tried to download them my product
update software stated that the versions I have are current and won't let me
download them (even though mine have dates that indicate I should be able to
update to a newer version). In terms of the error message, both Word 2007
and 2003, report the message that "Word was unable to open this document. It
may be corrupt. Then it lists the options of using the "Open and Repair
Tool" (which does not work), and the "Test Recovery Converter (which works
but removes all graphics and formatting, as well as adding in 8-10 pages of
bizarre characters and coding at the end). In the explanation box, it also
references Knowledge Base Article 916145, which is about a VISIO Professional
error, so I'm not sure what that has to do with the issue. Any thoughts?
being valid!). Word 2003 is running on a third. The OS is XP, SP2 on all
three machines. At first the Word 2007 Compatability Mode seemed to work
well in opening, working with, and saving Word 2003 (.doc) files in
compatability mode. Lately, however, both copies of Word 2007 have been
corrupting Word 2003 files when we save them. [We only discover this when we
subsequently go to reopen them; they saved at the time of their prior use
with no indication of problems, they also printed without incident]. This
happens whether we are saving from one of the Word 2007 equipped machines via
a wireless network to the hard drive of the Word 2003 equipped machine, on
each of the Word 2007 equipped machines (to their hard drives, to a USB
drive, or an SD card), and regardless of which machine created the Word 2003
file in question. [One corrupted file was even created by somoene els's
machine, and sent to me as an attachment .] As a result, I am pretty
confident that it is not a hardware issue, or the Word 2003 equipped machine
that is the culplrit, but something going awry in Word 2007's compatibility
mode. I have already checked Office 2007 updates, and there were two or
three that seemed to apply, but when I tried to download them my product
update software stated that the versions I have are current and won't let me
download them (even though mine have dates that indicate I should be able to
update to a newer version). In terms of the error message, both Word 2007
and 2003, report the message that "Word was unable to open this document. It
may be corrupt. Then it lists the options of using the "Open and Repair
Tool" (which does not work), and the "Test Recovery Converter (which works
but removes all graphics and formatting, as well as adding in 8-10 pages of
bizarre characters and coding at the end). In the explanation box, it also
references Knowledge Base Article 916145, which is about a VISIO Professional
error, so I'm not sure what that has to do with the issue. Any thoughts?
